Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e invoice generation
Why do I get errors when changing e-invoice configuration? How to troubleshoot?
To troubleshoot errors when changing e-invoice configuration, it is recommended to consult with a tax consultant or BUSY support team. They can provide guidance on the correct configuration settings and help resolve any errors that may occur.
What are the recommended system requirements for smooth e-invoicing in BUSY?
To ensure smooth E-invoicing in BUSY, consider checking the following aspects:
1.Ensure a proper internet connection.
2.Exclude BUSY from firewall and antivirus settings.
3.Verify that the internet is accessible to the BUSY server.
4.Ensure your Windows system is up to date.
I want to generate an E invoice bill in BUSY but am not sure if it will cause problems. Can I create E invoice bills or will that be an issue?
It depends on various factors such as proper configuration of GSP ID and correct input of billing and shipping details. If everything is done correctly, then E invoice bills can be created in BUSY without any issues.
I need to upload an old sales return voucher from days ago. Will there be any issues with doing that now?
You have 30 days from the invoice date to generate an e-invoice and upload it to the IRP (Invoice Registration Portal). If your sales return invoice is 14 days old, you can create an e-invoice for it.
Why am I getting an error that the to state does not match when trying to generate an e-invoice?
To resolve this issue please follow the below steps:
Step 1 : Go to Administration
Step 2: Masters
Step 3: Accounts
Step 4 : Modify Account in which you want to add state
Step 5: Mention correct state and save
I generated e-invoices but I don't know which original invoices they correspond to. How can I match the e-invoices back to the original invoices?
To match e-invoices to original invoices, you need to ensure that the invoice number, date, and party details match between the two invoices. You can also cross-check the taxable amount and other details to ensure accuracy.
I already have same GSP username on the portal but it says it's invalid in BUSY while generate e-invoice/e-way bil. What do I do?
Please check some process below:
1: Double/Cross check GSP ID details from the portal
2: Check after creating new password of GSP ID from the portal
3: Create new GPS on portal after freezing existing one from GSP ID
What format should I use to enter invoice details in BUSY to generate a compliant e-invoice? Is there any recommended template or structure?
There is no particular formate of e invoice.
We need to ensure that Party should be register or B2B and click GST no Should be active.
Further need to check GSP ID that validate successfully.
When generating an invoice in BUSY, I get special characters in the name/alias/print name fields. How do I fix this?
If you generate an invoice in BUSY, you get special characters in the name, allowance, or print name fields. To fix this, you need to remove the special characters from the name, alias, or print name.
The e invoicing module in BUSY is not working properly. I am getting runtime errors. What should I do?
Please provide more details as which run time error showing while generating an e invoice in BUSY. Further you can run Reindex Databases from the Housekeeping menu.
Note: Take backup of your data before running this process.