Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e invoice generation
The system is not auto-calculating distance between billing location and customer location for e-Invoices. What could be the reason?
If the system is not automatically calculating the distance between the billing location and the customer location for e-invoices, you can leave the distance field as 0, and the system will calculate it automatically.
Will cancellation of e invoice on BUSY reflect immediately on the government portal once it is back up?
Yes, if you cancelled an e invoice in BUSY, it will reflect on the portal and can not activate again that e invoice. You need to create a new one on different document number.
How can I test if e-invoicing setup is working fine? Can I create a sample invoice?
To test if your e-invoicing setup is working fine, you can create a sample invoice. This will help you verify if the e-invoice is generated correctly and if all the necessary details are included.
The invoice cancels automatically within hours. Why does this happen, and how can I prevent it?
The invoice does not Cancel automatically untill you dont press Alt X and ensure that all details are feeded in invoice are accurate and doesnot require any changes before 24 hours portal limit expires.
How do I generate the OTP for enabling automated E Invoices in BUSY?
BUSY does not required the OTP to enable the automatic E invoice generation. You need to create GSP ( GST Suvidha Provider) from e invoice portal and there you need to enter the OTP.
My inventory is transferring from one branch to another. Do I need e-invoice?
No, you do not need to generate an E-invoice for transferring inventory between branches,
Transfer of goods is not a transaction and E-invoice will be generated only in case of Sales and Sales return only
I want to enable E-Invoicing in BUSY. What should I do?
TO enable e-invoice in BUSY, follow these steps:
Step 1 : CLick on administration
Step 2 : Then configuration
Step 3 : Features and options
Step 4 : GST/VAT
Step 5 : Enable e-invoice
How long are e invoices archived in the BUSY Software?
BUSY stores the e-invoice details such as Ack No. and IRN No. in the vouchers until you delete or remove them. But, you can only print the e-invoice within 48 hours of its generation.
Do I need to add PIN code for generating e-invoice?
You need to enter the station and pincode of all the addresses which you entered in a voucher ( like: bill to - ship to / bill from ship from )when you generate E-invoice.
How do I get an E-Invoice user ID and password?
To get an E-Invoice user ID and password, you need to register on the E-Invoice portal and create a GSP user ID and password. This can be done separately from the E-Way Bill portal.