Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e invoice generation
While generating e invoice in BUSY showwing bill to location error. How do i resolve it?
If you are facing bill to location error while generating e invoice in BUSY, you need to update station in the party master and in the To place field in transport details window.
Why is a pincode mandatory for party location while generating invoices? How minimum should it be?
If You want to Know why pincode mandatory for party location while generating invoices & its minimum Length:
1.Pincode is Mandatory According to Government Guide Lines.
2.The Length of Pincode is 6 digit.
Why does BUSY remove special characters While generating E-Way bill, E-Invoice and GST Return ?
The BUSY removing special characters while generating E-Way bills, E-Invoices, and GST returns is likely a feature designed to ensure that the data you submit complies with the requirements of the GST portal.
How can I save a generated e-invoice so I can print it later if needed?
If you want to save a generated e-invoice so you can print it later you need to save it as pdf otherwise you will not be able to print it after 48 hours
While generating an E-Invoice, an error termination is being displayed. How can I resolve it?
The error sometimes occurs when the GSP server experiences downtime. To address this, you can configure DUAL GSP Configuration with BUSY. If the Pinnacle server is down, it will automatically redirect to Webtel.
I am unable to generate e-invoices even though my annual turnover is above the threshold. What could be the reason?
The reason you may be unable to generate e-invoices despite having an annual turnover above the threshold could be due to incorrect configuration for e-invoices. It is recommend to check e-invoice configuration settings
I can't see certain options in BUSY, such as E-invoice generation or SMS notifications. How can I activate these features?
If the E-Invoice and SMS option is not showing in BUSY, then first confirm the BUSY model which you are using. In the Basic model no option for E-invoice generation and SMS configuration.
Do I need to generate E-Invoice if my company turnover is above crores?
E invoice is compulsory for the companies whose turnover in preceding financial year has cross the threshold limit. If your company turnover is above 5 crore then you need to generate E invoice.
How much time does it take to reflect e invoice cancellation in portal?
When you cancel an e-invoice from BUSY, it should ideally reflect in the portal in real time. However, it may vary depending on factors such as the processing time of the government portal.
Unable to copy paste GSP id in BUSY for E invoice configuration.
To copy GSP id in gsp configuration
Follow these guideline;
1.If you are unable to copy-paste the GSP configuration ID and password,
2.can manually enter in the respective fields in the GSP configuration.