Frequently Asked
Questions

Q: What is the invoice value limit for mandatory e-invoicing under GST?

Invoice value is not mandatory for e-invoicing your turnover will be check. If your turnover is above 5 crore from financial year 2017-18 to 2022-23 then E-invocing for every B2B transaction is mandatory.

Q: Can I generate both e-invoice and e-waybill together in BUSY?

Yes, you can generate both e-invoice and e-waybill together in BUSY, While generating E-way bill and E-invoice in BUSY then in Input transport details option then click on generate e-way bill within e-invoice.

Q: Pincode in party master not reflecting in e-invoice transport details.

If the Pincode is not reflecting in E-invoice, Follow these Guidelines : 1: Mention correct Pincode in Input transport details option. 2: Mention Correct your location pincode in the GST/VAT option.

Q: What are the GSPs supported by BUSY for e-invoicing?

BUSY supports E-way bill generation through GSP servers, including Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited. You can create Both the GSP server credentials directly from E way Bill portal.

Q: How can I correct a mistake in an e-invoice?

Once an e-invoice is generated, it cannot be modified. If there is a mistake in the e-invoice, you will need to cancel the invoice and generate a new one with the correct details.

Q: How do my customers receive/access the e-Invoices I generate?

If you want your customer can access e-invoice generated by you they can check from portal if there is any provision about this, otherwise you can send the e-invoice pdf to your customers

Q: Who do I contact for integration support between BUSY and e-invoicing portal?

To get technical support of e invoice integration in BUSY, you can contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in

Q: The super user is deleting e-invoices automatically. How can I stop this?

In BUSY, super user has the ability to modify or delete the E invoice generated automatically from BUSY. Further, You can restrict sub user to modify or delete the generated E invoice.

Q: What information do I need to provide to activate e-invoicing in BUSY?

To activate E-invoice in BUSY you need to enter below mentioned details: 1. Webtel Electrosoft Private Limited or Pinnacle Finserv Advisors Private Limited GSP Username & Password. 2. Your location and Pincode.

Q: What are the different types of e-invoices like BB, BC etc?

You are required to generate an E-invoice for B2B Registered parties, Credit / Debit Note, Sez and Export Bill as per IRP. However, B2C Unregistered parties do not necessitate to generate E-invoice

Find Solutions to Common Issues Related to taxation - e invoice generation

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

What is the invoice value limit for mandatory e-invoicing under GST?

Invoice value is not mandatory for e-invoicing your turnover will be check. If your turnover is above 5 crore from financial year 2017-18 to 2022-23 then E-invocing for every B2B transaction is mandatory.

Can I generate both e-invoice and e-waybill together in BUSY?

Yes, you can generate both e-invoice and e-waybill together in BUSY, While generating E-way bill and E-invoice in BUSY then in Input transport details option then click on generate e-way bill within e-invoice.

Pincode in party master not reflecting in e-invoice transport details.

If the Pincode is not reflecting in E-invoice, Follow these Guidelines : 
 1: Mention correct Pincode in Input transport details option. 
 2: Mention Correct your location pincode in the GST/VAT option.

What are the GSPs supported by BUSY for e-invoicing?

BUSY supports E-way bill generation through GSP servers, including Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited. You can create Both the GSP server credentials directly from E way Bill portal.

How can I correct a mistake in an e-invoice?

Once an e-invoice is generated, it cannot be modified. If there is a mistake in the e-invoice, you will need to cancel the invoice and generate a new one with the correct details.

How do my customers receive/access the e-Invoices I generate?

If you want your customer can access e-invoice generated by you they can check from portal if there is any provision about this, otherwise you can send the e-invoice pdf to your customers

Who do I contact for integration support between BUSY and e-invoicing portal?

To get technical support of e invoice integration in BUSY, you can contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in

The super user is deleting e-invoices automatically. How can I stop this?

In BUSY, super user has the ability to modify or delete the E invoice generated automatically from BUSY. Further, You can restrict sub user to modify or delete the generated E invoice.

What information do I need to provide to activate e-invoicing in BUSY?

To activate E-invoice in BUSY you need to enter below mentioned details:
 1. Webtel Electrosoft Private Limited or Pinnacle Finserv Advisors Private Limited GSP Username & Password.
 2. Your location and Pincode.

What are the different types of e-invoices like BB, BC etc?

You are required to generate an E-invoice for B2B Registered parties, Credit / Debit Note, Sez and Export Bill as per IRP. However, B2C Unregistered parties do not necessitate to generate E-invoice

Frequently AskedQuestions