Frequently Asked
Questions

Q: I am not able to see the print e-invoice option in BUSY. What do I need to do to enable this?

If you want to print E invoice from BUSY you can follow these steps: Step 1: Go in Transactions. Step 2: Then open that transaction from that voucher modify. Step 3: Then resave voucher & option shows for print e invoice. Step 4: Also this option shows in GST Misc. Utilities in E invoice management & then check. Step 5: Also not able to print after 48 hours as per govt. rule. Step 6: Also you can save pdf at same time in which you create new invoice.

Q: I don't have the print of the original e-invoice. How can I find the duplicate invoice?

If you don't have a print of the original e-invoice, you need to follow the below steps: Step 1: You can go to the Transactions menu and select the Miscellaneous option. Step 2: From there, you can choose the option for E-Way Bill and Invoicing Management and then select Generate Print E-Invoice. Step 3: After that, Select an automatic option, then specify the voucher type, starting ending date, load the list of vouchers, select the sales bill, and click on the Print E Invoice option.

Q: The login credentials I have for e-invoicing are not working on the portal. How do I get the correct login details for accessing my e-invoices?

To correct your login details for accessing your E invoices, follow the steps below: 1. Go to the E invoice portal. 2. Click on the Login option. 3. In the login window, you will find the option to reset or recover your credentials. Click on that option. 4. Follow the prompts and instructions provided to correct your login credentials. This may involve resetting your password or recovering your username. By following these steps, you can update and correct your login details to access your E invoices.

Q: I am unable to find the relevant options for e-invoice and e-way bill generation in the software interface. Where can I locate them?

To enable Einvoice and Ewaybill in BUSY you need to follow the steps Step1 Go to administration and click on configuration Step2 click on Feature and options then click on GST VAT Step3 Then enable Requrired E invoice and Ewaybill option and configure its location and pincode Step4 Click on GSP configuration and set gsp to generate ewaybill and Einvoice and save Step5 Go to voucher series configuration and enable Input transport details along with generate Ewaybill and Einvoice after saving voucher option

Q: How can I check if the invoice details like number, barcode etc. are added and will remain on the voucher permanently?

To check if invoice details like number, barcode, etc. are added and will remain on the voucher permanently, follow these steps: Step 1: Verify the source of the invoice, whether it was generated in BUSY or from a portal. Step 2: If the invoice is generated in BUSY: Open the respective voucher in the transaction details. You will find all the invoice details, and they will remain permanently. Step 3: If the invoice was generated from a portal: Import it into BUSY to save it permanently.

Q: I am unable to find the option to print invoices which contain IRN number and QR code. What do I need to do to print these feilds on the invoices?

In order to print QR code and IRN number on the invoices then please follow steps below : Step 1: Go to Administration Step 2: Go to Configuration Step 3: Then go to invoice Document printing Step 4: Go with standard format and select Invoice Step 5: Then a configuration window will appear so here you need to specify Y for Print E-invoice QR code and Print E-inv.IRNAck No. and Ack.Date Options. Step 6: Save the configurations and check the preview

Q: I have registered on the portal but it says invalid credentials when I try to login. What should I do to resolve this login issue?

To correct invalid credentials to resolve this login issue?, follow the steps below: 1. Go to the E invoice portal. 2. Click on the Login option. 3. In the login window, you will find the option to reset or recover your credentials. Click on that option. 4. Follow the prompts and instructions provided to correct your login credentials. This may involve resetting your password or recovering your username. By following these steps, you can update and correct your login details to access your E invoices.

Q: How can I enable the automatic inclusion of a QR code and IRN number on my BUSY invoices?

In order to enable the automatic inclusion of a QR code and IRN number on BUSY invoices then please follow steps below : Step 1: Go to Administration Step 2: Go to Configuration Step 3: Then go to invoice Document printing Step 4: Go with standard format and select Invoice Step 5: Then a configuration window will appear so here you need to specify Y for Print E-invoice QR code and Print E-inv.IRNAck No. and Ack.Date Options. Step 6: Save the configurations and check the preview

Q: The E-Invoice and E-Way Bill are getting generated but I am unable to print them. Can you please guide me on how to resolve this printing issue?

The E-Invoice and E-Way Bill are not printing after generation, you can try following steps to resolve it: Step 1: Check by switching GSP ID in GSP configuration from the GST/VAT feature. Step 2: Right-click on any PDF file and change the default PDF reader in properties. Step 3: Try to reinstall the PDF reader. Step 4: Ensure that you have the necessary rights and permissions to print an E-Way Bill. Step 5: If the issue still persists, you can contact customer support.

Q: I want to print only the normal invoice after generation and not the e-invoice. How can I skip the e-invoice printing prompt?

If you are generating Einvoice for the bill then there is no provision to skip the option of Print einvoice after saving the bill. Furthe this can be possible to print invoice directly if they are not using Einvoice generation facility. In that case use steps below to disable the option: 1. Go to Administration 2. Click on Configuration 3. Voucher series configuration 4. Select the transaction and series 5: Specify N for Generate E invoice after saving 6: Save the configuration

Find Solutions to Common Issues Related to taxation - e invoice print

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I am not able to see the print e-invoice option in BUSY. What do I need to do to enable this?

If you want to print E invoice from BUSY you can follow these steps:
Step 1: Go in Transactions.
Step 2: Then open that transaction from that voucher modify.
Step 3: Then resave voucher & option shows for print e invoice.
Step 4: Also this option shows in GST Misc. Utilities in E invoice management & then check.
Step 5: Also not able to print after 48 hours as per govt. rule.
Step 6: Also you can save pdf at same time in which you create new invoice.

I don't have the print of the original e-invoice. How can I find the duplicate invoice?

If you don't have a print of the original e-invoice, you need to follow the below steps:
Step 1: You can go to the Transactions menu and select the Miscellaneous option.
Step 2: From there, you can choose the option for E-Way Bill and Invoicing Management and then select Generate Print E-Invoice.
Step 3: After that, Select an automatic option, then specify the voucher type, starting ending date, load the list of vouchers, select the sales bill, and click on the Print E Invoice option.

The login credentials I have for e-invoicing are not working on the portal. How do I get the correct login details for accessing my e-invoices?

To correct your login details for accessing your E invoices, follow the steps below:
1. Go to the E invoice portal.
2. Click on the Login option.
3. In the login window, you will find the option to reset or recover your credentials. Click on that option.
4. Follow the prompts and instructions provided to correct your login credentials. This may involve resetting your password or recovering your username.
By following these steps, you can update and correct your login details to access your E invoices.

I am unable to find the relevant options for e-invoice and e-way bill generation in the software interface. Where can I locate them?

To enable Einvoice and Ewaybill in BUSY you need to follow the steps 
Step1 Go to administration and click on configuration 
Step2 click on Feature and options then click on GST VAT
Step3 Then enable Requrired E invoice and Ewaybill option and configure its location and pincode 
Step4 Click on GSP configuration and set gsp to generate ewaybill and Einvoice and save
Step5 Go to voucher series configuration and enable Input transport details along with generate Ewaybill and Einvoice after saving voucher option

How can I check if the invoice details like number, barcode etc. are added and will remain on the voucher permanently?

To check if invoice details like number, barcode, etc. are added and will remain on the voucher permanently, follow these steps:
Step 1: Verify the source of the invoice, whether it was generated in BUSY or from a portal.
Step 2: If the invoice is generated in BUSY:
Open the respective voucher in the transaction details.
You will find all the invoice details, and they will remain permanently.
Step 3: If the invoice was generated from a portal: Import it into BUSY to save it permanently.

I am unable to find the option to print invoices which contain IRN number and QR code. What do I need to do to print these feilds on the invoices?

In order to print QR code and IRN number on the invoices then please follow steps below :
Step 1: Go to Administration 
Step 2: Go to Configuration 
Step 3: Then go to invoice Document printing 
Step 4: Go with standard format and select Invoice 
Step 5: Then a configuration window will appear so here you need to specify Y for Print E-invoice QR code and Print E-inv.IRNAck No. and Ack.Date Options. 
Step 6: Save the configurations and check the preview

I have registered on the portal but it says invalid credentials when I try to login. What should I do to resolve this login issue?

To correct invalid credentials to resolve this login issue?, follow the steps below:
1. Go to the E invoice portal.
2. Click on the Login option.
3. In the login window, you will find the option to reset or recover your credentials. Click on that option.
4. Follow the prompts and instructions provided to correct your login credentials. This may involve resetting your password or recovering your username.
By following these steps, you can update and correct your login details to access your E invoices.

How can I enable the automatic inclusion of a QR code and IRN number on my BUSY invoices?

In order to enable the automatic inclusion of a QR code and IRN number on BUSY invoices then please follow steps below :
Step 1: Go to Administration
Step 2: Go to Configuration
Step 3: Then go to invoice Document printing
Step 4: Go with standard format and select Invoice
Step 5: Then a configuration window will appear so here you need to specify Y for Print E-invoice QR code and Print E-inv.IRNAck No. and Ack.Date Options.
Step 6: Save the configurations and check the preview

The E-Invoice and E-Way Bill are getting generated but I am unable to print them. Can you please guide me on how to resolve this printing issue?

The E-Invoice and E-Way Bill are not printing after generation, you can try following steps to resolve it:
Step 1: Check by switching GSP ID in GSP configuration from the GST/VAT feature.
Step 2: Right-click on any PDF file and change the default PDF reader in properties.
Step 3: Try to reinstall the PDF reader.
Step 4: Ensure that you have the necessary rights and permissions to print an E-Way Bill.
Step 5: If the issue still persists, you can contact customer support.

I want to print only the normal invoice after generation and not the e-invoice. How can I skip the e-invoice printing prompt?

If you are generating Einvoice for the bill then there is no provision to skip the option of Print einvoice after saving the bill. Furthe this can be possible to print invoice directly if they are not using Einvoice generation facility. In that case use steps below to disable the option:
1. Go to Administration 
2. Click on Configuration
3. Voucher series configuration
4. Select the transaction and series
5: Specify N for Generate E invoice after saving 
6: Save the configuration

Frequently AskedQuestions