Frequently Asked
Questions

Q: The preview of the e-invoice is not showing my customized format. Why is this happening?

E-Invoice printing is only available in the default format provided by the E-Invoice portal. It is not possible to print E-Invoices in a customized format. If you wish to include E-Invoice IRN/Ack.No./Ack.Date in your customized format, you can add the field for E-Invoice QR Code or IRN No.etc.

Q: I want the e-invoice generated from the portal to pick up the financial year and other details from the invoice generated in BUSY. How can I sync the e-invoice with the actual BUSY invoice?

If the e-invoice generated from the portal to pick up the financial year and other details from the invoice generated in BUSY, for this we need to upload the GSTR1 to sync with the actual BUSY invoice in the portal for the financial year and other details

Q: I changed the billing and shipping addresses but the e-way bill still shows the old address. What should I do to reflect the updated addresses?

After generating of Ewaybill if you changed Billing Shipping details in BUSY then it would not be reflect in Ewaybill because after generating of Ewaybill you cant modify anything on It . To reflect the updated Addresses you need to regenerate the Ewaybill after cancelling the old one .

Q: I configured e-invoice place as Delhi in BUSY but my business is in another city. Will this cause any issues?

Configuring the e-invoice place as Delhi in BUSY, even if your business is in another city, should not cause any issues. The e-invoice place can be set according to the billing address, and it does not necessarily have to match the physical location of your business.

Q: How do I print only the invoice and not the e-invoice in BUSY?

You can choose whether to print the invoice or the e-invoice when you save the voucher. If you want to print the invoice, press Yes for the invoice print prompt. If you do not want to print the e-invoice, press No for the e-invoice print prompt.

Q: BUSY is letting me generate invoices with wrong GSTINs. Is this okay?

No, it is not okay to generate invoices with wrong GSTINs in BUSY. It is recommended to validate the GST number while entering in the account master. It is important to ensure that the correct GSTIN is entered on the invoices to comply with GST regulations.

Q: How to print an old invoice copy from the portal in BUSY?

To Print an old invoice copy From the portal In BUSY you have details copy from porta then you need to mention E invoice Ack No and E invoice Ack date Then mention E invoice IRN.after filling all details you can give command of print Invoice.

Q: I am facing issue in printing E-invoce from BUSY .what should I do?

To resolve the issue in printing E-invoice follow the below mentioned steps: Step 1: Make sure that your internet connectivity is stable Step 2: PDF reader should be installed in system Step 3: Set Chrome as default PDF reader Step 4: Dot net framework should be installed

Q: The E-Invoice format shows too much detail that I don't need. How can I print the invoice in the standard format like before?

To print the invoice in the standard format like before, you need to follow the below step: Step1: Go to the Transaction menu. Step2: Select the voucher you want to print. Step3: Click Print and choose Sales Invoice. Step4: Select the format as Standard, which is the default format.

Q: The E-Invoice is generating from my material center's dispatch address instead of my billing address. How can I change the address?

To generate an e invoice from your material centre's dispatch address instead of your billing address, you have to specify NO in the option of Pick Dispatch Details from Material Centre in the Automatic E invoice IRN generation window while generating an e invoice.

Find Solutions to Common Issues Related to taxation - e invoice print

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Implementation

Dealer Complaint/Issues

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Dealer Complaint/Issues

The preview of the e-invoice is not showing my customized format. Why is this happening?

E-Invoice printing is only available in the default format provided by the E-Invoice portal. It is not possible to print E-Invoices in a customized format.
 If you wish to include E-Invoice IRN/Ack.No./Ack.Date in your customized format, you can add the field for E-Invoice QR Code or IRN No.etc.

I want the e-invoice generated from the portal to pick up the financial year and other details from the invoice generated in BUSY. How can I sync the e-invoice with the actual BUSY invoice?

If the e-invoice generated from the portal to pick up the financial year and other details from the invoice generated in BUSY, for this we need to upload the GSTR1 to sync with the actual BUSY invoice in the portal for the financial year and other details

I changed the billing and shipping addresses but the e-way bill still shows the old address. What should I do to reflect the updated addresses?

After generating of Ewaybill if you changed Billing Shipping 
details in BUSY then it would not be reflect in Ewaybill because 
after generating of Ewaybill you cant modify anything on It .
To reflect the updated Addresses you need to regenerate the Ewaybill
after cancelling the old one .

I configured e-invoice place as Delhi in BUSY but my business is in another city. Will this cause any issues?

Configuring the e-invoice place as Delhi in BUSY, even if your business is in another city, should not cause any issues. The e-invoice place can be set according to the billing address, and it does not necessarily have to match the physical location of your business.

How do I print only the invoice and not the e-invoice in BUSY?

You can choose whether to print the invoice or the e-invoice when you save the voucher. If you want to print the invoice, press Yes for the invoice print prompt. If you do not want to print the e-invoice, press No for the e-invoice print prompt.

BUSY is letting me generate invoices with wrong GSTINs. Is this okay?

No, it is not okay to generate invoices with wrong GSTINs in BUSY. It is recommended to validate the GST number while entering in the account master. It is important to ensure that the correct GSTIN is entered on the invoices to comply with GST regulations.

How to print an old invoice copy from the portal in BUSY?

To Print an old invoice copy From the portal In BUSY you have details copy from porta then you need to mention E invoice Ack No and E invoice Ack date Then mention E invoice IRN.after filling all details you can give command of print Invoice.

I am facing issue in printing E-invoce from BUSY .what should I do?

To resolve the issue in printing E-invoice follow the below mentioned steps: 
Step 1: Make sure that your internet connectivity is stable 
Step 2: PDF reader should be installed in system
Step 3: Set Chrome as default PDF reader
Step 4: Dot net framework should be installed

The E-Invoice format shows too much detail that I don't need. How can I print the invoice in the standard format like before?

To print the invoice in the standard format like before, you need to follow the below step:
Step1: Go to the Transaction menu.
Step2: Select the voucher you want to print.
Step3: Click Print and choose Sales Invoice.
Step4: Select the format as Standard, which is the default format.

The E-Invoice is generating from my material center's dispatch address instead of my billing address. How can I change the address?

To generate an e invoice from your material centre's dispatch address instead of your billing address, you have to specify NO in the option of Pick Dispatch Details from Material Centre in the Automatic E invoice IRN generation window while generating an e invoice.

Frequently AskedQuestions