Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e way bill generation
How do I create a GSP user id and password on the E way bill portal?
To create GSP id and password on E way bill portal, you can follow these steps:
Step 1: Visit E way Bill Portal and login it with your credentials.
Step 2: Click on Registration and then click on For GSP.
Step 3: Authenticate this with OTP and click on Add New.
Step 4: Select the GSP Name either Webtel Electrosoft Private Limited or Pinnacle Finserv Advisory Private Limited.
Step 5: Create Username and Password and click on Add.
How do I check which item's HSN code is invalid in my large bill to fix E way bill generation errors?
To validate all item's HSN in one go, you can follow these steps:
Step 1: Go to Transaction menu and click on GST Misc. Utilities.
Step 2: Select Validate HSN Online then can choose either Single HSN or Multiple HSN.
Step 3: You can validate HSN and check item has valid or invalid HSN codes.
Step 4: If you found any item which also include in your bill then you can correct HSN code after open it.
What is the reason while Unable to Generate E-Way Bill Reason Blank.?
You can take some steps in BUSY to resolve the error Reason Blank
Step 1: Go to administration and then click on Configuration.
Step 2: Now click on Feature and option and then click on GST VAT.
Step 3: Now click on GSP Configuration and set default as Webtel and then check by generate E-Way bill if issue persist then set default GSP as pinnacle otherwise you can create new GSP from E-way bill portal.
My E-way Bill is not getting generated How do I resolve issues?
To resolved issues with your E-way bill generation you can follow below mention steps:
Step 1: Check the error messages or notifications that may indicate the cause of the issue.
Step 2: Ensure that all mandatory fields in the transport detail and invoice are filled correctly and completely.
Step 3: Verify that the transporter details and GST information are accurate and upto date.
Step 4: Ensure that Station and Pincode in party master are filled correctly.
Where can I enter amount limit for supply type BB and BC for EWay Bill
To specify amount limit for supply type B2B and B2C for E- Way Bill,you need to follow some steps:
Step 1: Go to Administration and then click on Configuration.
Step 2: Now click on Feature and Option and then click on GST VAT option.
Step 3: Now click on configuration option near to E-Way bill required option
Step 4: Now you can specify the limit for the central and local trancation for B2B and B2C invoice
How to resolve an error in BUSY that insists on a minimum -character bill location?
To resolve this error,you can follow given steps:
Step 1:If this error is showing while entering a voucher,you can go to the party master,Press + M in party master,open it in modify mode,
Step 2:Here you need to mention location,pincode and address should be more than 3 character.
Step 3:You need to check in billing shipping window address and loaction should be 3 character.
after check all those things error will be resolve.
My accounting software is not auto-generating eWay bills even after configuration. What could be wrong?
If you face issue in generating E-way bill after configuration the follow the below mentioned steps:
Step 1: Press F2 and then click on Voucher Series Configuration
Step 2': Select the voucher type and the select the series
Step 3: Click on Voucher Configuration and there is a option Generate Way bill after saving Enable that option and also enable Transport detail from the same window
Step 4: Click on Save or Press F2
How can I change the 'Bill From' and 'Dispatch From' addresses when generating e-invoices?
If you want to change the bill from and dispatch from addresses then please follow the
given steps
Step 1: While saving invoice you get a window of transport details.
Step 2: In transport details there is a option of transaction type select it to Bill from
dispatch from.
Step 3: Then turn dispatch details required then enter details in the field of dispatch
details then proceed to generate with change.
How do I configure the origin and destination addresses correctly in the E-way bill?
Your company address is the origin address in the eway bill and your party or shipping address is the destination address.
To update your company address, do this:
Step 1: Go to Company menu and click on Edit Company.
Step 2: Check your Address and update it if required and save changes.
Further for destination address you have to update it in party master or in the billing shipping window at the time of voucher creation.
operation timed out while generating E-waybill further same has been generated on gst site
If showing operation timed out while generating ewaybill then follow the steps
1 go to administration menu and click on configuration then click on feature option
2 Click on GST VAT option and click on GSP configuration
3 check the gsp validating or not if not validation then freeze the gsp from portal
and create a new ID password for the same GSP
4 or you can switch default GSP for generating Ewaybill