Frequently Asked
Questions

Q: I want to cancel an e-invoice in BUSY but it shows "invoice not active". What should I do?

If you're trying to cancel an e-invoice in BUSY, but it says "invoice not active," follow these steps: Step 1:Check the status of the invoice on the e-invoice portal. Step 2:It's possible that the invoice has already been canceled, either through BUSY or on the e-invoice portal. By checking the status on the portal, you can determine if the invoice is still active or has already been canceled.

Q: The PIN code field is showing blank when I try to generate e-way bill. What should I do?

If you are getting blank pin code error at E way bill generation from BUSY , follow these steps: Step 1: Open the relevent invoice in modify mode. Step 2: Press Alt+M at party master to access in modify mode. Step 3: Update station and pin code in account master and save the master. Step 4: Update station and pincode in transport window during voucher entry, then save the invoice and generate E Way Bill.

Q: How can I update station and pin code default to pick automatic in transport window during voucher entry?

In BUSY, You can update station and pin code in party master by which data will pick automatic in transport details window during voucher entry. To update station and pincode in party master, follow these steps: Step 1: Go to administration then click on master menu Step 2: Choose account option then select modify tab and select the required master. Step 3: Specify the station and pincode in its relevant field and save the master.

Q: How do I add my business' PIN code and place details for e-way bill generation in BUSY?

To add pincode and place details for your business in case of E-waybill generation follow these steps: Step 1: Go to administration menu Step 2: Then click on configuration button Step 3: Then click on features & option Step 4: Then click on GST/VAT Step 5: Then select E-waybill required option as y to enable this Step 6: Then from config option you can specify the place and pincode for E-waybill

Q: What validation checks happen when generating E way bill for a bill in BUSY?

While generating E way Bill in BUSY, there are multiple validation checks happen. Some of these are: 1. Checking the supplier, recipient and transporter GSTINs. 2. Checking the HSN codes of products for validity. 3. Checking the UQC (Unit Quantity Code) in the unit master. 4. Removing any special characters in the invoice that are not acceptable on the portal. 5. Checking th distance between pincodes. Further, Depending on the invoice type, there may be more checks.

Q: Some E way bills are showing as generated by others in BUSY. What does this mean?

If some E way bills are showing as generated by others in BUSY, it means that someone else has generated those E way bills using your GSTIN. To view E way Bill Generated by other reports in BUSY, you need to follow these steps: Step 1: Go to Transaction section then Click on GST misc. Utilities. Step 2: Choose E way Bill Management option then can select E way Bill Details (Generated by Others)

Q: What should i do if error showing of bill to party location should be minimum character?

IF you are unable to generate e-way bill and showing bill to party location should be of minimum 3 character then please follow the given steps: Step 1: Open voucher in modify mode Step 2: Then go to Party details and press ALT+M Step 3: Then open party master in modify mode Step 4: Then mention address in party master and save the configuration step 5: Then proceed to generate e-way bill

Q: My email/e-way bill form is not working in BUSY after an update. What should I do?

If your e-mail/e-way bill is not working in BUSY you can try the following steps to resolve the issue : 1. Ensure that internet connectivity should be proper 2.Make sure that you have installed the latest update 3. Check your E-way bill configuration setting 4. Verify that your E-mail setting are correctly configured in BUSY 5. Check the details mentioned in invoice and party master 6. All the detalis should be proper and correct

Q: Create sales return in BUSY. E-Way bill not generated automatically. What to do?

To generate e-way bill for sales return in BUSY, You should follow below steps: Step 1: Go in administration. Step 2: Then select configuration. Step 3: Under it select voucher series configuration. Step 4: Then click on releavnt vouhcer type and series. Step 5: Go in voucher configuration option. Step 6: Enable the option of input transport details and generate e-way bill after saving. Step 7: Save and proceed for generation.

Q: Are there any common mistakes to avoid when entering data to generate bills?

Yes, there are common mistakes to avoid when entering data to generate bills. Some of these mistakes include entering Incorrect party names, voucher no., sales / purchase type, GST no., items' price,add supplier bill no.properly and ensured that entered data matches the bill received, special charecter should not be used in voucher no.and in party address. Note: To avoide these errors timely check Junk Charecters and Incomplete Voucher after taking data backup

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License Management/Softlock/Hardlock

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Implementation

Dealer Complaint/Issues

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Dealer Complaint/Issues

I want to cancel an e-invoice in BUSY but it shows "invoice not active". What should I do?

If you're trying to cancel an e-invoice in BUSY, but it says "invoice not active," follow these steps: 
 Step 1:Check the status of the invoice on the e-invoice portal. 
 Step 2:It's possible that the invoice has already been canceled, either through BUSY or on the e-invoice portal. 
 By checking the status on the portal, you can determine if the invoice is still active or has already been canceled.

The PIN code field is showing blank when I try to generate e-way bill. What should I do?

If you are getting blank pin code error at E way bill generation from BUSY , follow these steps:
Step 1: Open the relevent invoice in modify mode.
Step 2: Press Alt+M at party master to access in modify mode.
Step 3: Update station and pin code in account master and save the master.
Step 4: Update station and pincode in transport window during voucher entry, then save the invoice and generate E Way Bill.

How can I update station and pin code default to pick automatic in transport window during voucher entry?

In BUSY, You can update station and pin code in party master by which data will pick automatic in transport details window during voucher entry.
To update station and pincode in party master, follow these steps:
Step 1: Go to administration then click on master menu
Step 2: Choose account option then select modify tab and select the required master.
Step 3: Specify the station and pincode in its relevant field and save the master.

How do I add my business' PIN code and place details for e-way bill generation in BUSY?

To add pincode and place details for your business in case of E-waybill generation follow these steps:
 Step 1: Go to administration menu
 Step 2: Then click on configuration button
 Step 3: Then click on features & option
 Step 4: Then click on GST/VAT
 Step 5: Then select E-waybill required option as y to enable this
 Step 6: Then from config option you can specify the place and pincode for E-waybill

What validation checks happen when generating E way bill for a bill in BUSY?

While generating E way Bill in BUSY, there are multiple validation checks happen. Some of these are:
1. Checking the supplier, recipient and transporter GSTINs.
2. Checking the HSN codes of products for validity.
3. Checking the UQC (Unit Quantity Code) in the unit master.
4. Removing any special characters in the invoice that are not acceptable on the portal.
5. Checking th distance between pincodes.
Further, Depending on the invoice type, there may be more checks.

Some E way bills are showing as generated by others in BUSY. What does this mean?

If some E way bills are showing as generated by others in BUSY, it means that someone else has generated those E way bills using your GSTIN.
To view E way Bill Generated by other reports in BUSY, you need to follow these steps:
Step 1: Go to Transaction section then Click on GST misc. Utilities.
Step 2: Choose E way Bill Management option then can select E way Bill Details (Generated by Others)

What should i do if error showing of bill to party location should be minimum character?

IF you are unable to generate e-way bill and showing bill to party location should be of minimum 3 character then please follow the given steps:
Step 1: Open voucher in modify mode 
Step 2: Then go to Party details and press ALT+M 
Step 3: Then open party master in modify mode 
Step 4: Then mention address in party master and save the configuration 
step 5: Then proceed to generate e-way bill

My email/e-way bill form is not working in BUSY after an update. What should I do?

If your e-mail/e-way bill is not working in BUSY you can try the following steps to resolve the issue : 
1. Ensure that internet connectivity should be proper
2.Make sure that you have installed the latest update
3. Check your E-way bill configuration setting 
4. Verify that your E-mail setting are correctly configured in BUSY 
5. Check the details mentioned in invoice and party master
6. All the detalis should be proper and correct

Create sales return in BUSY. E-Way bill not generated automatically. What to do?

To generate e-way bill for sales return in BUSY, You should follow below steps:
 Step 1: Go in administration.
 Step 2: Then select configuration.
 Step 3: Under it select voucher series configuration.
 Step 4: Then click on releavnt vouhcer type and series.
 Step 5: Go in voucher configuration option.
 Step 6: Enable the option of input transport details and generate e-way bill after saving.
 Step 7: Save and proceed for generation.

Are there any common mistakes to avoid when entering data to generate bills?

Yes, there are common mistakes to avoid when entering data to generate bills. Some of these mistakes include entering Incorrect party names, voucher no., sales / purchase type, GST no., items' price,add supplier bill no.properly and ensured that entered data matches the bill received, special charecter should not be used in voucher no.and in party address.
Note: To avoide these errors timely check Junk Charecters and Incomplete Voucher after taking data backup

Frequently AskedQuestions