Frequently Asked
Questions

Q: Why am I unable to see the UQC field for e-invoices?

If you get error regarding uqc while generating e invoice then To update uqc you can follow the steps. Step 1. Click on uqc error Then an window will appear Step 2. In window select uqc to update Step 3. Now fill uqc for e invoice Step 4. Save configuration. Step 5. Press escape to go back Now you can generate e invoice.

Q: How do I change the print priority from Pinnacle to webtel?

To change the print priority from Pinnacle to Webtel, you need to follow the below steps: Step 1: Go to Administration, then select Configuration, then select Features and Options, and click on GST or VAT. Step 2: Here you will see an option for the E-Way Bill/E-Invoice Required option. Step 3: Here you also find the GSP configuration in the GSP configuration, you can change the print priority from Pinnacle to Webtel.

Q: How to set transaction types and amounts for auto e-bill generation?

To set the transaction type and amount for auto E way bill generation in BUSY, follow these steps: Step 1: Go to administration then click on Configuration menu Step 2: Now, Select the feature and option and choose GST/VAT tab Step 3: Click on E way Configuration and then mention the Threshold amount for E way bill in Amount after which E way bill is applicable (B2B/B2C) field and save the configuration.

Q: How do I update the port address in BUSY?

To update the port address in BUSY you can follow below steps: Step 1: Go to administration menu then click on miscellaneous data entry option Step 2: Then click on update port address details option Step 3: Then you will be able to update port address from that window you can also update the port address from transporter window by clicking on update port address option that comes while doing entry

Q: I'm having trouble with wrong transporter ID in E-Way bill generation. How to resolve this?

Find out the steps to solve tranporter ID issue in e way bill generation Step 1 : First open that voucher in modify Step 2 : Then go to voucher detail option Step 3 : Then select transport fields Step 4 : Then double click on transporter gstin showing in tranport window Step 5 : Then modify the transporter id and save Step 6 : Then can generate e way bill

Q: I cancelled an E-Way bill from the Government portal but it is still showing in BUSY. How can I remove it?

To remove an E-Way bill in BUSY after canceling it on the Government portal, you can follow these steps: 1. Go to transaction and select voucher type and open voucher in modify. 2. To cancel voucher press ctrl or alt+x then mention cancellation narration then click on OK. 3. One more window is appear do you want to cancel e way bill on Government portal specify Yes then mention reason for cancellation.

Q: While making E-Way Bill, Trans ID related error showing, How to Fix it?

To fix the issue with the E-Way Bill Trans ID, follow these steps: Step 1 : Edit the voucher where the Trans ID error appears. Step 2 : Open the Transport details window and enter a Transporter name with at least 3 characters. Step 3 : If the Transport ID is updated in the Transporter name, make sure it is 15 characters as per govt. Rule Now, try generating the E-Way Bill again.

Q: How do I generate a GSP ID on the e-way bill portal?

To create GSP id and password on E way bill portal, you can follow these steps: Step 1: Visit E way Bill Portal and login it with your credentials. Step 2: Click on Registration and then click on For GSP. Step 3: Authenticate the page with OTP and click on Add New. Step 4: Select the GSP Name as Webtel Electrosoft Private Limited Step 5: Create Username and Password and click on Add.

Q: Resolving e-invoice generation issues and logging in problems in BUSY. Steps to resolve.

To fix e-invoice generation and login problems in BUSY, follow these steps: 1:Look for any back-end issues on the government portal and wait for them to be resolved. 2:Ensure all voucher data is valid and accurate. 3:Verify and validate your GSP (GST Suvidha Provider) configuration. 4:If the issue persists, contact BUSY support. Provide details such as error codes and Anydesk ID to assist in resolving the problem.

Q: What details do I need to have ready when configuring e waybill?

When configuring a waybill, you will need to have the following details ready: Step 1. Party details: Name, address, GSTIN, and state code of the consignor and consignee. Step 2. Item details: Description, quantity, unit of measurement, and taxable value of the goods being transported. Step 3. Transporter details: Transporter name, vehicle number, and transporter document number. Step 4. Place and pincode details: Pickup and delivery locations with their respective pin codes.

Find Solutions to Common Issues Related to taxation - e way bill generation

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Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

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Implementation

Dealer Complaint/Issues

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Dealer Complaint/Issues

Why am I unable to see the UQC field for e-invoices?

If you get error regarding uqc while generating e invoice then To update uqc you can follow the steps. 
 Step 1. Click on uqc error Then an window will appear 
 Step 2. In window select uqc to update 
 Step 3. Now fill uqc for e invoice 
 Step 4. Save configuration. 
 Step 5. Press escape to go back 
 Now you can generate e invoice.

How do I change the print priority from Pinnacle to webtel?

To change the print priority from Pinnacle to Webtel, you need to follow the below steps:
Step 1: Go to Administration, then select Configuration, then select Features and Options, and click on GST or VAT.
Step 2: Here you will see an option for the E-Way Bill/E-Invoice Required option.
Step 3: Here you also find the GSP configuration in the GSP configuration, you can change the print priority from Pinnacle to Webtel.

How to set transaction types and amounts for auto e-bill generation?

To set the transaction type and amount for auto E way bill generation in BUSY, follow these steps:
Step 1: Go to administration then click on Configuration menu
Step 2: Now, Select the feature and option and choose GST/VAT tab
Step 3: Click on E way Configuration and then mention the Threshold amount for E way bill in Amount after which E way bill is applicable (B2B/B2C) field and save the configuration.

How do I update the port address in BUSY?

To update the port address in BUSY you can follow below steps:
Step 1: Go to administration menu then click on miscellaneous data entry option
Step 2: Then click on update port address details option 
Step 3: Then you will be able to update port address from that window you can also update the port address from transporter window by clicking on update port address option that comes while doing entry

I'm having trouble with wrong transporter ID in E-Way bill generation. How to resolve this?

Find out the steps to solve tranporter ID issue in e way bill generation
Step 1 : First open that voucher in modify 
Step 2 : Then go to voucher detail option 
Step 3 : Then select transport fields
Step 4 : Then double click on transporter gstin showing in tranport window 
Step 5 : Then modify the transporter id and save 
Step 6 : Then can generate e way bill

I cancelled an E-Way bill from the Government portal but it is still showing in BUSY. How can I remove it?

To remove an E-Way bill in BUSY after canceling it on the Government portal, you can follow these steps:
1. Go to transaction and select voucher type and open voucher in modify.
2. To cancel voucher press ctrl or alt+x then mention cancellation narration then click on OK.
3. One more window is appear do you want to cancel e way bill on Government portal specify Yes then mention reason for cancellation.

While making E-Way Bill, Trans ID related error showing, How to Fix it?

To fix the issue with the E-Way Bill Trans ID, follow these steps:
Step 1 : Edit the voucher where the Trans ID error appears.
Step 2 : Open the Transport details window and enter a Transporter name with at least 3 characters.
Step 3 : If the Transport ID is updated in the Transporter name, make sure it is 15 characters as per govt. Rule
Now, try generating the E-Way Bill again.

How do I generate a GSP ID on the e-way bill portal?

To create GSP id and password on E way bill portal, you can follow these steps:
Step 1: Visit E way Bill Portal and login it with your credentials.
Step 2: Click on Registration and then click on For GSP.
Step 3: Authenticate the page with OTP and click on Add New.
Step 4: Select the GSP Name as Webtel Electrosoft Private Limited 
Step 5: Create Username and Password and click on Add.

Resolving e-invoice generation issues and logging in problems in BUSY. Steps to resolve.

To fix e-invoice generation and login problems in BUSY, follow these steps:
 1:Look for any back-end issues on the government portal and wait for them to be resolved.
 2:Ensure all voucher data is valid and accurate.
 3:Verify and validate your GSP (GST Suvidha Provider) configuration.
 4:If the issue persists, contact BUSY support.
 Provide details such as error codes and Anydesk ID to assist in resolving the problem.

What details do I need to have ready when configuring e waybill?

When configuring a waybill, you will need to have the following details ready:
Step 1. Party details: Name, address, GSTIN, and state code of the consignor and consignee.
Step 2. Item details: Description, quantity, unit of measurement, and taxable value of the goods being transported.
Step 3. Transporter details: Transporter name, vehicle number, and transporter document number.
Step 4. Place and pincode details: Pickup and delivery locations with their respective pin codes.

Frequently AskedQuestions