Frequently Asked
Questions

Q: why e-way bill can't be generated Bill to state another country ?

when e-way bill can't be generated Bill to state another country then folllow these steps: step 1: Open voucher in modify mode press Alt M on master select correct country. step 2:Select country and Type of dealer take Un-registered. Setp 3:In Billing/Shipping Details Define State -Others- and code should be 97. Setp 4:Proceed For E way bill Generation Check errors and View and Generate.

Q: Why is the document number in my E-Way bill not matching my original voucher or invoice number from BUSY?

Ideally the document no. on e way bill matches with the voucher no. in BUSY, but it they do not match there might be these reasons: 1. You have generated e way bill manually on portal on different document no. and update the e way bill number in BUSY on different voucher no. 2. May be you have modify the voucher number in BUSY after generation of e way bill.

Q: I am unable to find the e way bill option in the sales invoice. How can I add this?

There can be several reasons that you unable to see the option of e way bill generation option in sale invoice. 1. Ensure that e way bill configuration is correct in gst or vat tab. 2. Ensure that the generation of e way option should be yes in voucher series configuration. 3. Also the option of transport option should be yes in voucher series configuration.

Q: How can I ensure the place and pincode is captured correctly in BUSY as it is required for e-invoicing?

To ensure the place and pincode is captured correctly in BUSY as it is required for e-invoicing you can follow some steps: Step 1: Go to Administration and then click on Master. Step 2: Now click on Accounts and then click on Modify option. Step 3: Now select Account master and check all details with pincode and station.Save the configuration and then generate E-Invoice.

Q: I need help navigating the configuration menus in BUSY to turn on e-way bill. What should I click on?

To navigate the configuration for E-waybill feature you can follow below steps : Step 1: Go to administration tab then click on configuration option Step 2: Then click on features & option then click on GST/VAT option Step 3: Then enable E-WAYBILL required option and config then save it Step 4: Then go to voucher series configuration and enable Input transport details and generae e-waybill after saving option and save it

Q: How do I check if GSP IDs are correctly created in BUSY before generating an E way Bill?

You can follow these steps to check and verify the GSP ID for E way bill generation in BUSY: Step 1: Go to the Administration and select Configuration. Step 2: Choose Feature / Options and then GST / VAT. You will see the GSP Configuration option along with Eway bill option. Step 3: Check the Webtel and Pinnacle User ID and Password. Click on Validate to verify that they are correct.

Q: Is there a limit on how many days of data I can get in E-way Bill Audit Report?

No. there is no limit on how many days of data you can get in the e-way bill report you can check E-way bill audit report of whole FY also. But we have limit for downloaded detail of e-way bill generated by other and self which you can be downloaded details of 50 days at a time & can not be downloaded prior to 180 days from current date.

Q: Some of my vouchers got cancelled after generating e-way bill. Do I need to regenerate them?

Yes, if your vouchers got cancelled after generating the e way bill, you will need to regenerate them. To activate the voucher in BUSY follow the below steps: Step 1: Open the cancelled Invoice in BUSY. Step 2: To activate the invoice, press Ctrl or Alt+X. Then enter the required data to create the invoice. Step 3: Mention E way bill Number in the transport window as e way is already generated.

Q: I am unable to find the Ewaybill I generated yesterday in BUSY. What should I do to be able to access past Ewaybill ?

If you are unable to find E waybill generated , follow the below steps: Step 1: Go to transcation Step 2: Then gst misc. utilities and select ewaybill and e invoice management Step 3: Then click on generate / print Ewaybill ,then select voucher type and date range Step 4: you can see list of voucher with Ewaybill number Step 5: Also can check in Ewaybill generated by self option

Q: I am not able to create an E-way bill (electronic voucher). It says the distance is too high. What should I do?

To create an E-way bill for a long-distance, you need to log in to your E-waybill or E-invoice portal on Chrome and enter the necessary details such as pin codes and transporter information. If the distance is too high, you can set it to zero and the system will automatically calculate it. It is also recommended to create a GSP User ID for automatic generation of e-way bill.

Find Solutions to Common Issues Related to taxation - e way bill generation

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

why e-way bill can't be generated Bill to state another country ?

when e-way bill can't be generated Bill to state another country then folllow these steps: 
 step 1: Open voucher in modify mode press Alt M on master select correct country. 
 step 2:Select country and Type of dealer take Un-registered. 
 Setp 3:In Billing/Shipping Details Define State -Others- and code should be 97. 
 Setp 4:Proceed For E way bill Generation Check errors and View and Generate.

Why is the document number in my E-Way bill not matching my original voucher or invoice number from BUSY?

Ideally the document no. on e way bill matches with the voucher no. in BUSY, but it they do not match there might be these reasons:
1. You have generated e way bill manually on portal on different document no. and update the e way bill number in BUSY on different voucher no.
2. May be you have modify the voucher number in BUSY after generation of e way bill.

I am unable to find the e way bill option in the sales invoice. How can I add this?

There can be several reasons that you unable to see the option of e way bill generation option in sale invoice. 
 1. Ensure that e way bill configuration is correct in gst or vat tab. 
 2. Ensure that the generation of e way option should be yes in voucher series configuration. 
 3. Also the option of transport option should be yes in voucher series configuration.

How can I ensure the place and pincode is captured correctly in BUSY as it is required for e-invoicing?

To ensure the place and pincode is captured correctly in BUSY as it is required for e-invoicing you can follow some steps: 
 Step 1: Go to Administration and then click on Master. 
 Step 2: Now click on Accounts and then click on Modify option. 
 Step 3: Now select Account master and check all details with pincode and station.Save the configuration and then generate E-Invoice.

I need help navigating the configuration menus in BUSY to turn on e-way bill. What should I click on?

To navigate the configuration for E-waybill feature you can follow below steps :
Step 1: Go to administration tab then click on configuration option
Step 2: Then click on features & option then click on GST/VAT option 
Step 3: Then enable E-WAYBILL required option and config then save it
Step 4: Then go to voucher series configuration and enable Input transport details and generae e-waybill after saving option and save it

How do I check if GSP IDs are correctly created in BUSY before generating an E way Bill?

You can follow these steps to check and verify the GSP ID for E way bill generation in BUSY:
Step 1: Go to the Administration and select Configuration.
Step 2: Choose Feature / Options and then GST / VAT. You will see the GSP Configuration option along with Eway bill option.
Step 3: Check the Webtel and Pinnacle User ID and Password. Click on Validate to verify that they are correct.

Is there a limit on how many days of data I can get in E-way Bill Audit Report?

No. there is no limit on how many days of data you can get in the e-way bill report you can check E-way bill audit report of whole FY also.
But we have limit for downloaded detail of e-way bill generated by other and self which you can be downloaded details of 50 days at a time & can not be downloaded prior to 180 days from current date.

Some of my vouchers got cancelled after generating e-way bill. Do I need to regenerate them?

Yes, if your vouchers got cancelled after generating the e way bill, you will need to regenerate them.
To activate the voucher in BUSY follow the below steps:
Step 1: Open the cancelled Invoice in BUSY.
Step 2: To activate the invoice, press Ctrl or Alt+X. Then enter the required data to create the invoice.
Step 3: Mention E way bill Number in the transport window as e way is already generated.

I am unable to find the Ewaybill I generated yesterday in BUSY. What should I do to be able to access past Ewaybill ?

If you are unable to find E waybill generated , follow the below steps:
Step 1: Go to transcation 
Step 2: Then gst misc. utilities and select ewaybill and e invoice management 
Step 3: Then click on generate / print Ewaybill ,then select voucher type and date range 
Step 4: you can see list of voucher with Ewaybill number
Step 5: Also can check in Ewaybill generated by self option

I am not able to create an E-way bill (electronic voucher). It says the distance is too high. What should I do?

To create an E-way bill for a long-distance, you need to log in to your E-waybill or E-invoice portal on Chrome and enter the necessary details such as pin codes and transporter information. If the distance is too high, you can set it to zero and the system will automatically calculate it. It is also recommended to create a GSP User ID for automatic generation of e-way bill.

Frequently AskedQuestions