Frequently Asked
Questions

Q: How can I resolve the issue if BUSY shows the error during E-Way bill generation related to Internet connection is not available.

If you are getting the error Internet connection is not available during Eway bill generation then please check the below steps : 1. Check your internet connection is it is stable or not. 2. Clear cache and cookies 3. Make sure that you are using the latest version of BUSY software. 4. Check that if there is any portal issue or not and try to generate E-way bill through portal also.

Q: I am unable to enter certain fields like vehicle number and e-way bill on the invoice. How can I fix this?

If you are unable to enter the transport details in BUSY follow below steps: Step 1: Go to administration menu and select configuration from it. Step 2: Then select voucher series configuration and then select the relevant voucher and series. Step 3: Then click on voucher configuration button. Step 4: Then navigate to input transport details option and mention Y on it. Step 5: Lastly click on save button to save the configuration.

Q: How do I fill item details like HSN codes, tax rates etc correctly in masters for E Way bill generation?

To generate an e-way bill from BUSY, you need to create items with the required details such as HSN, tax rates, etc. To do this, you need to follow these steps: Step 1: Open your company and go to Administration. Step 2: Select Masters and click on Item. Step 3: Click on Add and enter all the necessary details such as Name, Group, Unit, HSN Code, Tax Category, etc and save.

Q: Can I change customer billing address in generated invoice?

Yes, you can change the billing address in generated invoice To change the customer billing address follow the below mentioned steps Step 1: Go to Administration and then Masters Step 2: Click on Account and then click on Modify and then select the account Step 3: Change the address and click on Save or Press F2 Step 4: Open the generated invoice and resave the invoice to see the updated address

Q: How to generate eWay bill for multiple invoices?

To generate e-way bill fro multiple invoice tehn follow the below steps : Step 1: Go to transaction details Step 2: Click on Gst Misc. utilities Step 3: Then click on e-way bill management option Step 4: Then Click on generate/ print e-way bill option Step 5: Then select automatic method and specify details a sper your requirement Step 6: Then you can generate multiple e-way bill at a time

Q: I want to generate bulk e-way bills, is there an automated way to do that?

For generate e-way bill in bulk please follow these steps: 1. Go in Transactions then Go in gst misc utilities 2. Then Go in E-way bill and E-invoice Management 3. Then Go Generate/print E-way bill and then Automatic 4. Then select voucher type, voucher series and date range 5. Then click on exclude voucher already having E-way bill number 6. Then click on load list and select vouchers 7. Then click on generate e-way bill

Q: I want to generate IRN number for the e-invoice. Where will it be displayed?

for View TRN no See the Step Step 1: Go to Transactions Click on GST Misc. Utilities Step 2: Now Click on E-Way Bill & E-Invoice Management then Generate/Print E-Invoice Step 3: Click on Automatic then Select Voucher TYpe and select date Step 4: Now Lick on Load List now you can see all Einvoice Detailes lick IRN ,ack No , ack date etc

Q: I am getting HSN Code error when generating eway bill. What should I do.

To fix erros in HSN code in BUSY, you need to validate HSN codes of all items by following these steps: Step 1: Go to Transaction menu and click on GST Misc. Utilities. Step 2: Select Validate HSN Online then can choose either Single HSN or Multiple HSN. Step 3: Load your items data and select All. Step 4: You can validate HSN and check item has valid or invalid HSN codes.

Q: Generating E-Way bill issues due to problems with the EV billing portal in BUSY. Troubleshooting.

If you facing issue while generating Ewaybill from BUSY due to Ewaybill portal you need to follow the steps Step1 while the ewaybill generation window appear select json and create a json file of ewaybill then open ewaybill portal manually and generate ewaybill through json Step2 Change your internet connection and try gaian Step3 wait for sometime to recover portal then generate

Q: How do I check and verify my WebTel ID for e-way bill generation in BUSY?

You can follow these steps to check and verify the webtel GSP ID for E way bill generation in BUSY: Step 1: Go to the Administration and select Configuration. Step 2: Choose Feature / Options and then GST / VAT. You will see the GSP Configuration option along with Eway bill option. Step 3: Check the Webtel User ID and Password. Click on Validate to verify that they are correct.

Find Solutions to Common Issues Related to taxation - e way bill generation

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

How can I resolve the issue if BUSY shows the error during E-Way bill generation related to Internet connection is not available.

If you are getting the error Internet connection is not available during Eway bill generation then please check the below steps :
1. Check your internet connection is it is stable or not.
2. Clear cache and cookies
3. Make sure that you are using the latest version of BUSY software. 
4. Check that if there is any portal issue or not and try to generate E-way bill through portal also.

I am unable to enter certain fields like vehicle number and e-way bill on the invoice. How can I fix this?

If you are unable to enter the transport details in BUSY follow below steps:
Step 1: Go to administration menu and select configuration from it.
Step 2: Then select voucher series configuration and then select the relevant voucher and series.
Step 3: Then click on voucher configuration button.
Step 4: Then navigate to input transport details option and mention Y on it.
Step 5: Lastly click on save button to save the configuration.

How do I fill item details like HSN codes, tax rates etc correctly in masters for E Way bill generation?

To generate an e-way bill from BUSY, you need to create items with the required details such as HSN, tax rates, etc. To do this, you need to follow these steps:
Step 1: Open your company and go to Administration.
Step 2: Select Masters and click on Item.
Step 3: Click on Add and enter all the necessary details such as Name, Group, Unit, HSN Code, Tax Category, etc and save.

Can I change customer billing address in generated invoice?

Yes, you can change the billing address in generated invoice 
To change the customer billing address follow the below mentioned steps
Step 1: Go to Administration and then Masters
Step 2: Click on Account and then click on Modify and then select the account
Step 3: Change the address and click on Save or Press F2
Step 4: Open the generated invoice and resave the invoice to see the updated address

How to generate eWay bill for multiple invoices?

To generate e-way bill fro multiple invoice tehn follow the below steps :
Step 1: Go to transaction details 
Step 2: Click on Gst Misc. utilities
Step 3: Then click on e-way bill management option 
Step 4: Then Click on generate/ print e-way bill option 
Step 5: Then select automatic method and specify details a sper your requirement 
Step 6: Then you can generate multiple e-way bill at a time

I want to generate bulk e-way bills, is there an automated way to do that?

For generate e-way bill in bulk please follow these steps:
1. Go in Transactions then Go in gst misc utilities
2. Then Go in E-way bill and E-invoice Management
3. Then Go Generate/print E-way bill and then Automatic
4. Then select voucher type, voucher series and date range
5. Then click on exclude voucher already having E-way bill number
6. Then click on load list and select vouchers
7. Then click on generate e-way bill

I want to generate IRN number for the e-invoice. Where will it be displayed?

for View TRN no See the Step 
 Step 1: Go to Transactions Click on GST Misc. Utilities 
 Step 2: Now Click on E-Way Bill & E-Invoice Management then Generate/Print E-Invoice 
 Step 3: Click on Automatic then Select Voucher TYpe and select date 
 Step 4: Now Lick on Load List now you can see all Einvoice Detailes lick IRN ,ack No , ack date etc

I am getting HSN Code error when generating eway bill. What should I do.

To fix erros in HSN code in BUSY, you need to validate HSN codes of all items by following these steps:
Step 1: Go to Transaction menu and click on GST Misc. Utilities.
Step 2: Select Validate HSN Online then can choose either Single HSN or Multiple HSN.
Step 3: Load your items data and select All.
Step 4: You can validate HSN and check item has valid or invalid HSN codes.

Generating E-Way bill issues due to problems with the EV billing portal in BUSY. Troubleshooting.

If you facing issue while generating Ewaybill from BUSY due to Ewaybill portal 
 you need to follow the steps 
 Step1 while the ewaybill generation window appear select json and create a json file of 
 ewaybill then open ewaybill portal manually and generate ewaybill through json 
 Step2 Change your internet connection and try gaian 
 Step3 wait for sometime to recover portal then generate

How do I check and verify my WebTel ID for e-way bill generation in BUSY?

You can follow these steps to check and verify the webtel GSP ID for E way bill generation in BUSY:
Step 1: Go to the Administration and select Configuration.
Step 2: Choose Feature / Options and then GST / VAT. You will see the GSP Configuration option along with Eway bill option.
Step 3: Check the Webtel User ID and Password. Click on Validate to verify that they are correct.

Frequently AskedQuestions