Frequently Asked Questions

To copying and pasting credentials for a second E invoicing ID you need to follow 
 the steps 
 Step1 Go to administration menu and click configuration 
 Step2 click on feature option and select GST VAT
 Step3 Click on GSP configuration then selct the GSP user ID and paste the GSP 
 ID you copied over there and fill password manually then validate and press ok

To check the GSTIN of company in E way bill print, follow these steps:
Step 1: Go to transaction section then click on Required voucher type like sales, purchase etc.
Step 2: Now, choose modify option and access the invoice in modify mode.
Step 3: Next, Save the invoice. You will get popup for E way bill printing.
Step 4: Proceed for E way bill printing and check the Company GSTIN.

BUSY is compatible on window based system which should be up to date.
You can accessing the BUSY site from any browser. Furthermore, for optimal performance, it is recommended to use the Chrome browser.
The processing time for an E-way bill extension can indeed be influenced by factors such as the speed and stability of your internet connection, as well as the overall performance of the E-way bill portal.

In BUSY , we can generate E way bills for multiple invoices at once.
 Please follow the below step :-
 Step 1: Go to Transaction 
 Step 2: Click on GST misc. Utilities
 Step 3: Click on E way Bill management
 Step 4: Select Generate/Print E-way 
 Step 5: Select automatic
 Step 6: Select voucher type and invoices
 Step 7: Generate E- way bill for selected invoice.

If you need help understanding the various invoice/voucher/bill status messages, like generated or invalid, you need to follow the below steps:
Step 1: Go to Transactions, then select GST Misc. Utilities, then select E-Way Bill & E-Invoice Management.
Step 2: then select Generate/Print E-Invoice and E-Way Bill, then
Step 3: Choose the voucher type and date range, and you can check the status of the generated invoice, voucher, or bill.

Yes, you can update ship to address at the time of dispatch through modify your invoice and update address in billing shipping details window but your modification will not shown on the e-way bill. We would recommend you that after all modification you should generate your e-way bill again so that your updation is also shown on the portal so that there will be no further issue.

No, E-way bill not auto saved in BUSY ,
To reopen or reprint a previously generated bills follow the below mentioned steps: 
Step 1: Go to Transaction menu 
Step 2: Click on Sales and then open the sale voucher 
Step 3:Open that voucher and reasve that voucher
Step 4: Then the popup will appear to print E-way bill 
Step 5: Click on Yes and print the E-way bill

If the goods are delivered to a state other than the billing location, it is necessary to define the shipping state.
If error show "Ship to State" field cannot be left blank while generating an E-way Bill follow the below steps:
Step 1:- To define shipping state, we need to enable Billing shipping window from Administrator→Configuration→Voucher Series Configuration→Sale→Select Series→click on Voucher configuration button then enable “Separate Billing/Shipping Details”.

If E waybill is not generating automatic after creating the invoice , you should check the below options:
Step 1: Check if E waybill required set yes in transport window of voucher .
Step 2: Go to administration then configuration and select voucher series configurtion 
Step 3: Select voucher and series then click on voucher configuration
Step 4: Check generate e waybill after saving should set to yes .

There could be several reasons why you are not able to generate e way bill from BUSY. Some of the common reasons are:
 1. GSP Credentials is blank or incorrect.
 2. Station and pincode is not mentioned.
 3. HSN codes is blank or invalid in the item master.
 4. Distance is wrongly updated.
 There might be more reasons depending on the error message you are getting.