Frequently Asked Questions

To copying and pasting credentials for a second E invoicing ID you need to follow 
 the steps 
 Step1 Go to administration menu and click configuration 
 Step2 click on feature option and select GST VAT
 Step3 Click on GSP configuration then selct the GSP user ID and paste the GSP 
 ID you copied over there and fill password manually then validate and press ok

for Check from Place in Einvoice Configuration see the step 
 Step 1: Go to Administration then Configuration click Features Options then click on GST VAT Tab 
 Step 2: See beside the option Einvoice Requried Config Tab click on config Tab 
 Step 3: in Einvoice Congiguration Windows see the filed from Place put the from Address click on ok 
 Step 4: Save the configuration

When there are internet connectivity issues while generating an e-way bill, it can cause errors or timeouts in the process. It may prevent the software from accessing the necessary information or connecting to the government portal to validate the bill. To resolve this issue, it is recommended to check the internet connection and ensure a stable and reliable connection before attempting to generate the e-way bill again.

To enter transporter details like the vehicle number in BUSY for e-invoicing, follow these steps: 
 Step1: Go to the invoice creation section. 
 Step2: Look for the transporter details. 
 Step3: You find a vehicle field. 
 Step4: Enter the vehicle number provided by the transporter. 
 Step5: Save the invoice with the entered transporter details. 
 Step7: Generate the e-invoice with the transporter details included.

Eway bill is valid for a certain period of time depending on the distance to be travelled by the goods. If the goods are not transported within the validity period of the Eway bill, it will show expired status in the BUSY. This means that the Eway bill is no longer valid and a new EWB has to be generated for the further movement of the goods

To configure GSP Id in BUSY after registration on e way bill portal, you need to follow these steps:
Step 1: Go to Administration and click on Configuration.
Step 2: Select Feature / Options and then GST / VAT. Here you will find the option of GSP Configuration along with Eway bill option
Step 3: You can enter the GSP user id and password of Webtel and Pinnacle and save.

No, E-way bill not auto saved in BUSY ,
To reopen or reprint a previously generated bills follow the below mentioned steps: 
Step 1: Go to Transaction menu 
Step 2: Click on Sales and then open the sale voucher 
Step 3:Open that voucher and reasve that voucher
Step 4: Then the popup will appear to print E-way bill 
Step 5: Click on Yes and print the E-way bill

If the goods are delivered to a state other than the billing location, it is necessary to define the shipping state.
If error show "Ship to State" field cannot be left blank while generating an E-way Bill follow the below steps:
Step 1:- To define shipping state, we need to enable Billing shipping window from Administrator→Configuration→Voucher Series Configuration→Sale→Select Series→click on Voucher configuration button then enable “Separate Billing/Shipping Details”.

If E waybill is not generating automatic after creating the invoice , you should check the below options:
Step 1: Check if E waybill required set yes in transport window of voucher .
Step 2: Go to administration then configuration and select voucher series configurtion 
Step 3: Select voucher and series then click on voucher configuration
Step 4: Check generate e waybill after saving should set to yes .

You need to cancel the e-way bill from e-way bill portal then you need to generate the same on the same voucher number.
Step 1: While generating E-way bill, in Transport details window
Step 2: Double click on the right side of the window on teh option of double click to update GSTIN/ID.
Step 3: Then update address of transporter and save the changes by click on save button