Frequently Asked
Questions

Q: How do I configure GSP ID in BUSY after registration?

To configure GSP Id in BUSY after registration on e way bill portal, you need to follow these steps: Step 1: Go to Administration and click on Configuration. Step 2: Select Feature / Options and then GST / VAT. Here you will find the option of GSP Configuration along with Eway bill option Step 3: You can enter the GSP user id and password of Webtel and Pinnacle and save.

Q: Are there any tips or tricks for avoiding errors with HSN codes when generating e-way bills?

Yes, there are some tips or tricks for avoiding errors with HSN codes when generating bills that is: 1. Validate the HSN Code from party masters 2. Update the HSN Code timely 3. According to turnover HSN should be mention 4. It should be minimum 4 and maximum 8 charecters 5. If Item belong to Goods HSN category should be Goods and If item belong to services HSN category should be Service.

Q: What steps can I take to avoid server errors while generating e way bills in BUSY?

If you are facing any server error while generating e way bill in BUSY, you need to check these steps: Step 1: Check GSP configurations from GST / VAT and validate the GSP user id and password and make sure both webtel and pinnacle GSP are mentioned properly. Step 2: Ensure that internet connection is stable. Step 3: Check your antivirus is not blocking the BUSY to access the internet.

Q: From where does the company address and party address is picked while generate ewaybill in BUSY?

In e-waybill generation,your company place and pincode is picked from e-waybill configuration under GST/VTA tab.Further while generate e-waybill,it also show option to pick from address details from material centre in case invoice type is bill from dispatch from.And in voucher customer details are picked from billing or shipping party and place and pincode as mentioned in transport details.So check possible errors and preview details before generating e-waybill

Q: I have generated an e-way bill but want to validate whether details like GST number are correct. Can you please verify?

To check the GSTIN of company in E way bill print, follow these steps: Step 1: Go to transaction section then click on Required voucher type like sales, purchase etc. Step 2: Now, choose modify option and access the invoice in modify mode. Step 3: Next, Save the invoice. You will get popup for E way bill printing. Step 4: Proceed for E way bill printing and check the Company GSTIN.

Q: What browsers and operating systems does BUSY support?How long does it take to process an E-way bill extension through the portal?

BUSY is compatible on window based system which should be up to date. You can accessing the BUSY site from any browser. Furthermore, for optimal performance, it is recommended to use the Chrome browser. The processing time for an E-way bill extension can indeed be influenced by factors such as the speed and stability of your internet connection, as well as the overall performance of the E-way bill portal.

Q: Can documents or e-way bills be auto-saved with the bill in BUSY?How do I reopen or reprint a previously generated bill?

No, E-way bill not auto saved in BUSY , To reopen or reprint a previously generated bills follow the below mentioned steps: Step 1: Go to Transaction menu Step 2: Click on Sales and then open the sale voucher Step 3:Open that voucher and reasve that voucher Step 4: Then the popup will appear to print E-way bill Step 5: Click on Yes and print the E-way bill

Q: What should I do if the "Ship to State" field cannot be left blank while generating an E-way Bill?

If the goods are delivered to a state other than the billing location, it is necessary to define the shipping state. If error show "Ship to State" field cannot be left blank while generating an E-way Bill follow the below steps: Step 1:- To define shipping state, we need to enable Billing shipping window from Administrator→Configuration→Voucher Series Configuration→Sale→Select Series→click on Voucher configuration button then enable “Separate Billing/Shipping Details”.

Q: I created an invoice but the e-way bill is not getting generated automatically. What should I check?

If E waybill is not generating automatic after creating the invoice , you should check the below options: Step 1: Check if E waybill required set yes in transport window of voucher . Step 2: Go to administration then configuration and select voucher series configurtion Step 3: Select voucher and series then click on voucher configuration Step 4: Check generate e waybill after saving should set to yes .

Q: Can I show dummy or proxy goods while generating e-way bills for software/services in BUSY?

You can generate e-way bill with any goods item through BUSY and portal both as for eway bill portal required goods as per the govt. rules we can't generate e-way bill of service voucher because in service item didn't use any transport. but if you want software services e-way bill voucher with proxy item which is belogs to goods first you have to consult with you CA.

Find Solutions to Common Issues Related to taxation - e way bill generation

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

How do I configure GSP ID in BUSY after registration?

To configure GSP Id in BUSY after registration on e way bill portal, you need to follow these steps:
Step 1: Go to Administration and click on Configuration.
Step 2: Select Feature / Options and then GST / VAT. Here you will find the option of GSP Configuration along with Eway bill option
Step 3: You can enter the GSP user id and password of Webtel and Pinnacle and save.

Are there any tips or tricks for avoiding errors with HSN codes when generating e-way bills?

Yes, there are some tips or tricks for avoiding errors with HSN codes when generating bills that is:
1. Validate the HSN Code from party masters
2. Update the HSN Code timely
3. According to turnover HSN should be mention
4. It should be minimum 4 and maximum 8 charecters
5. If Item belong to Goods HSN category should be Goods and If item belong to services HSN category should be Service.

What steps can I take to avoid server errors while generating e way bills in BUSY?

If you are facing any server error while generating e way bill in BUSY, you need to check these steps:
Step 1: Check GSP configurations from GST / VAT and validate the GSP user id and password and make sure both webtel and pinnacle GSP are mentioned properly.
Step 2: Ensure that internet connection is stable.
Step 3: Check your antivirus is not blocking the BUSY to access the internet.

From where does the company address and party address is picked while generate ewaybill in BUSY?

In e-waybill generation,your company place and pincode is picked from e-waybill configuration under GST/VTA tab.Further while generate e-waybill,it also show option to pick from address details from material centre in case invoice type is bill from dispatch from.And in voucher customer details are picked from billing or shipping party and place and pincode as mentioned in transport details.So check possible errors and preview details before generating e-waybill

I have generated an e-way bill but want to validate whether details like GST number are correct. Can you please verify?

To check the GSTIN of company in E way bill print, follow these steps:
Step 1: Go to transaction section then click on Required voucher type like sales, purchase etc.
Step 2: Now, choose modify option and access the invoice in modify mode.
Step 3: Next, Save the invoice. You will get popup for E way bill printing.
Step 4: Proceed for E way bill printing and check the Company GSTIN.

What browsers and operating systems does BUSY support?How long does it take to process an E-way bill extension through the portal?

BUSY is compatible on window based system which should be up to date.
You can accessing the BUSY site from any browser. Furthermore, for optimal performance, it is recommended to use the Chrome browser.
The processing time for an E-way bill extension can indeed be influenced by factors such as the speed and stability of your internet connection, as well as the overall performance of the E-way bill portal.

Can documents or e-way bills be auto-saved with the bill in BUSY?How do I reopen or reprint a previously generated bill?

No, E-way bill not auto saved in BUSY ,
To reopen or reprint a previously generated bills follow the below mentioned steps: 
Step 1: Go to Transaction menu 
Step 2: Click on Sales and then open the sale voucher 
Step 3:Open that voucher and reasve that voucher
Step 4: Then the popup will appear to print E-way bill 
Step 5: Click on Yes and print the E-way bill

What should I do if the "Ship to State" field cannot be left blank while generating an E-way Bill?

If the goods are delivered to a state other than the billing location, it is necessary to define the shipping state.
If error show "Ship to State" field cannot be left blank while generating an E-way Bill follow the below steps:
Step 1:- To define shipping state, we need to enable Billing shipping window from Administrator→Configuration→Voucher Series Configuration→Sale→Select Series→click on Voucher configuration button then enable “Separate Billing/Shipping Details”.

I created an invoice but the e-way bill is not getting generated automatically. What should I check?

If E waybill is not generating automatic after creating the invoice , you should check the below options:
Step 1: Check if E waybill required set yes in transport window of voucher .
Step 2: Go to administration then configuration and select voucher series configurtion 
Step 3: Select voucher and series then click on voucher configuration
Step 4: Check generate e waybill after saving should set to yes .

Can I show dummy or proxy goods while generating e-way bills for software/services in BUSY?

You can generate e-way bill with any goods item through BUSY and portal both as for eway bill portal required goods as per the govt. rules we can't generate e-way bill of service voucher because in service item didn't use any transport.
but if you want software services e-way bill voucher with proxy item which is belogs to goods first you have to consult with you CA.

Frequently AskedQuestions