Frequently Asked
Questions

Q: Can I cancel an E-Way bill if the goods are not being transported?

Yes, you can cancel an E-way bill if the goods are not being transported If you want to cancel only E-way bill not the voucher so you need to cancel the E-way bill from portal If you want to cancel E-way bill with voucher then can cancel from BUSY also with CTRL+X and add the reason of cancellation and cancel the voucher and E-way bill.

Q: Do I need to generate an e-way bill for every voucher in BUSY?

No, you do not need to generate an E way bill for all invoices. An E way bill is required for the movement of goods and has a specific threshold limit, set at Rs. 50,000 which may vary according to the state. For more detailed information, you can seek guidance from the E way portal helpdesk or get in touch with your tax professional.

Q: How do I register on the E-Waybill portal to get my GSP ID?

To register on the E-Waybill portal and get your GSP ID, you need to visit the E-Waybill portal and complete the registration process. This will involve providing your details, such as your name, contact information, and GST details. Once registered, you will receive an OTP on your registered mobile number and email. Use this OTP to verify your registration and create your GSP ID.

Q: My E-way bills are getting rejected in BUSY. What could be the reasons?

There may be the several reason why your e-way bill are getting rejected that are: 1. Incorrect information in voucher 2. Distance mentioned in transport window is not correct 3.Station and pin code is not entered in party master 4.GSTIN entered in party master is not proper 5. GSP ID and password is not proper 6.Internet connectivity issue 7. Unit code not defined for E-way bill portal

Q: How can I enter GSP and enter password while generating E-Way Bill?

To enter GSP ID and Password You need to follow some steps: Step 1: Go to Administration and then click on Configuration. Step 2: Now click on Feature and Option and then click on GST VAT option. Step 3: Now click on GSP Configuration Option and specify the GSP with their respective GSP Name Webtel electrosoft PVT. LTD. And Pinnacle Finserv Advisors Pvt. Ltd.

Q: How do I generate/retrieve my WebTail user ID and password using BUSY?

To generate webtel user id and password, you can follow these steps: Step 1: Visit E way Bill Portal and login it with your credentials. Step 2: Click on Registration and then click on For GSP. Step 3: Authenticate this with OTP and click on Add New. Step 4: Select the GSP Name as Webtel Electrosoft Private Limited Step 5: Create Username and Password and click on Add.

Q: How can I restrict user for generating automatic e-waybill form BUSY?

You can restrict sub user e-waybill applicability in vouchers by following these steps Step1 Go to Administartion and then configurations Step 2 Feature/option and then select GST/VAT tab Step 3 Select configurations option for e-waybill required Step 4 Now you can enable restrict sub user e-waybill applicability in vouchers option Step 5 Now save the changes Step 6 Now for sub user while voucher entry,ewaybill option will be restricted

Q: Why is the E-Way bill option missing in my BUSY?

In Basic Version of BUSY there is not the option of E-Way bill bill option .If you wants to Use the feature of Automatic generation of E-Way bill bill then there is need to Convert from basic to Standard or enterprises and for confirmation of prices please contact our centralized 24/7 helpline at 8282828282 or 011-40964096. You can also share your query at support@busy.in.

Q: Change state code for inter-state shipping in BUSY invoices.

To change state code in BUSY you need to follow the steps Step1 Go to administration menu and click to master Step2 Click on misc masters and click to state Step3 click on modify and select the state and enter then change the state code if required and save Step4 in BUSY while select the state name state code automatically appear

Q: How to generate E-way bill as while generating e-way bill then showing request timed out

Please follow the below process: 1: You can tey to check with selecting one by one GSP Gst Suvidha Provider from gst/vat GSP configuration option 2: You can create JSON file of e-way bill from BUSY then upload on e-way bill portal and then generate or Check after some time as request time message window shown due to issue on gsp prtal or e-way bill portal

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Dealer Complaint/Issues

Can I cancel an E-Way bill if the goods are not being transported?

Yes, you can cancel an E-way bill if the goods are not being transported
If you want to cancel only E-way bill not the voucher so you need to cancel the E-way bill from portal 
If you want to cancel E-way bill with voucher then can cancel from BUSY also with CTRL+X and add the reason of cancellation and cancel the voucher and E-way bill.

Do I need to generate an e-way bill for every voucher in BUSY?

No, you do not need to generate an E way bill for all invoices. An E way bill is required for the movement of goods and has a specific threshold limit, set at Rs. 50,000 which may vary according to the state. For more detailed information, you can seek guidance from the E way portal helpdesk or get in touch with your tax professional.

How do I register on the E-Waybill portal to get my GSP ID?

To register on the E-Waybill portal and get your GSP ID, you need to visit the E-Waybill portal and complete the registration process. This will involve providing your details, such as your name, contact information, and GST details. Once registered, you will receive an OTP on your registered mobile number and email. Use this OTP to verify your registration and create your GSP ID.

My E-way bills are getting rejected in BUSY. What could be the reasons?

There may be the several reason why your e-way bill are getting rejected that are: 
1. Incorrect information in voucher 
2. Distance mentioned in transport window is not correct 
3.Station and pin code is not entered in party master
4.GSTIN entered in party master is not proper
5. GSP ID and password is not proper
6.Internet connectivity issue
7. Unit code not defined for E-way bill portal

How can I enter GSP and enter password while generating E-Way Bill?

To enter GSP ID and Password You need to follow some steps:
 Step 1: Go to Administration and then click on Configuration.
 Step 2: Now click on Feature and Option and then click on GST VAT option.
 Step 3: Now click on GSP Configuration Option and specify the GSP with their respective GSP Name Webtel electrosoft PVT. LTD. And Pinnacle Finserv Advisors Pvt. Ltd.

How do I generate/retrieve my WebTail user ID and password using BUSY?

To generate webtel user id and password, you can follow these steps:
Step 1: Visit E way Bill Portal and login it with your credentials.
Step 2: Click on Registration and then click on For GSP.
Step 3: Authenticate this with OTP and click on Add New.
Step 4: Select the GSP Name as Webtel Electrosoft Private Limited 
Step 5: Create Username and Password and click on Add.

How can I restrict user for generating automatic e-waybill form BUSY?

You can restrict sub user e-waybill applicability in vouchers by following these steps
Step1 Go to Administartion and then configurations
Step 2 Feature/option and then select GST/VAT tab
Step 3 Select configurations option for e-waybill required
Step 4 Now you can enable restrict sub user e-waybill applicability in vouchers option 
Step 5 Now save the changes
Step 6 Now for sub user while voucher entry,ewaybill option will be restricted

Why is the E-Way bill option missing in my BUSY?

In Basic Version of BUSY there is not the option of E-Way bill bill option .If you wants to Use the feature of Automatic generation of E-Way bill bill then there is need to Convert from basic to Standard or enterprises and for confirmation of prices please contact our centralized 24/7 helpline at 8282828282 or 011-40964096. You can also share your query at support@busy.in.

Change state code for inter-state shipping in BUSY invoices.

To change state code in BUSY you need to follow the steps 
 Step1 Go to administration menu and click to master 
 Step2 Click on misc masters and click to state
 Step3 click on modify and select the state and enter then change the state code if required and save 
 Step4 in BUSY while select the state name state code automatically appear

How to generate E-way bill as while generating e-way bill then showing request timed out

Please follow the below process:
1: You can tey to check with selecting one by one GSP Gst Suvidha Provider from gst/vat GSP configuration option
2: You can create JSON file of e-way bill from BUSY then upload on e-way bill portal and then generate or Check after some time as request time message window shown due to issue on gsp prtal or e-way bill portal

Frequently AskedQuestions