Frequently Asked
Questions

Q: The E-Way bill is not picking up the shipping address even though I entered it separately. What should I do?

You have to follow below steps if the eway bill is not picking up the shipping address even though have entered shipping address: Step 1: You need to ensure that while generating eway bill the transaction type should be Bill to Ship to or combination of 2 and 3 depending upon the transactio instead of regular then it will pick the shipping address properly.

Q: Is there any other way to generate E-Way automatic e-way bill showing e-way bill couldn't be generated reason blank ?

There are few way to generate e-eay bill while showing reason blank error message: 1 : Try to generate E-way bill selecting GSP ID one by on for e-way bill (reason blank message appear when GSP portal is under maintance and BUSY we have GSP provider) 2 : You can create Json file of E-way bill and upload on E-way bill portal and then generate.

Q: I am unable to generate an E-way bill from Pinnacle ID how can I switch to Webtal ID in BUSY?

If you want to change the GSP ID for E-way bill generation in BUSY you can follow the below given steps:- Step1: Navigate to the Administration menu. Step2: Then click on the Configuration option. Step3: Select the feature and option then GST/VAT tab from there. Step4: Click on the GSP configuration tab here and there you can change the ID in GSP for the Eway bill option.

Q: How can I ensure my GSP credentials are valid and entered correctly in the software for automatic E-Way bill generation?

To ensure GSP credentials are valid and entered correctly in the BUSY for automatic E-Way bill generation you can follow some steps: Step 1:Go to Administration and then click on Configuration Step 2: Now click on Fearure and option and then click on GST VAT Step 3: Click on GSP Configuration and validate the GSP By click on Valid option.

Q: I enabled e-way bill generation but it's still not working, why?

If E waybill is not generating after enable , you should check the below options: Step 1: Check if E waybill required set yes in transport window of voucher . Step 2: Go to administration then configuration and select voucher series configurtion Step 3: Select voucher and series then click on voucher configuration Step 4: Check generate e waybill after saving should set to yes .

Q: What are the prerequisites for GST invoice generation in BUSY?

The prerequisites for GST invoice generation in BUSY Accounitng Software,To follow given steps: 1:Invoice number and date should be mentioned. 2:Customer name should be mnetioned. 3:Shipping and billing address should be mentioned. 4:Customer and taxpayer's GSTIN should be mentioned. 5:Place of supply. 6:HSN code/ SAC code should be mentioned. 7:Item details description, quantity, unit,total value should be correctly mentioned. 8:Taxable value and discounts.

Q: The master record is not picking up the correct distance. How can I fix this?

If the correct distance is not being picked up in the voucher, you can check the following possible aspects: 1. Ensure that the pin code is correctly specified in the Party master account. 2. Verify that the pin code is updated in the Transport window during voucher entry. 3. Confirm that the correct pin code of the company is updated in the E-way bill configuration window.

Q: The E-way bill is generating in pieces in BUSY. How can I fix this?

Pieces is a UQC (Unit Quantity Code) which is showing in your e way bill. If you want to change it in BUSY you need to follow these steps: Step 1: Go to Administration then click on Masters. Step 2: Select Unit and then click on Modify. Step 3: Update the UQC (for E-Way Bill) and save changes. Note: Take backup of your data before making changes.

Q: How do I correct the place of supply details in e-invoice generated in BUSY?

If you are select as the party master in the billing shipping detail window, the place of supply is selected based on the information specified in the party master If select as per Billing Shipping Detail in the GST report basis field within the billing shipping window, the place of supply is extracted accordingly from the specified information while generating e-invoice

Q: The pincode I entered for the e-way bill generation isn't working. Can you assist?

If you are getting pin code errors while generating E way bills in BUSY, you can check the below possible aspects: 1. Make sure the pin code is specified in the Party master account as per station. 2. Verify that the Station and pin code is updated in the Transport window during voucher entry and check the pincode entered is correct and matches the location.

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The E-Way bill is not picking up the shipping address even though I entered it separately. What should I do?

You have to follow below steps if the eway bill is not picking up the shipping address even though have entered shipping address:
Step 1: You need to ensure that while generating eway bill the transaction type should be Bill to Ship to or combination of 2 and 3 depending upon the transactio instead of regular then it will pick the shipping address properly.

Is there any other way to generate E-Way automatic e-way bill showing e-way bill couldn't be generated reason blank ?

There are few way to generate e-eay bill while showing reason blank error message:
1 : Try to generate E-way bill selecting GSP ID one by on for e-way bill (reason blank message appear when GSP portal is under maintance and BUSY we have GSP provider)
2 : You can create Json file of E-way bill and upload on E-way bill portal and then generate.

I am unable to generate an E-way bill from Pinnacle ID how can I switch to Webtal ID in BUSY?

If you want to change the GSP ID for E-way bill generation in BUSY you can follow the below given steps:-
Step1: Navigate to the Administration menu.
Step2: Then click on the Configuration option.
Step3: Select the feature and option then GST/VAT tab from there.
Step4: Click on the GSP configuration tab here and there you can change the ID in GSP for the Eway bill option.

How can I ensure my GSP credentials are valid and entered correctly in the software for automatic E-Way bill generation?

To ensure GSP credentials are valid and entered correctly in the BUSY for automatic E-Way bill generation you can follow some steps: 
 Step 1:Go to Administration and then click on Configuration 
 Step 2: Now click on Fearure and option and then click on GST VAT 
 Step 3: Click on GSP Configuration and validate the GSP By click on Valid option.

I enabled e-way bill generation but it's still not working, why?

If E waybill is not generating after enable , you should check the below options:
Step 1: Check if E waybill required set yes in transport window of voucher .
Step 2: Go to administration then configuration and select voucher series configurtion 
Step 3: Select voucher and series then click on voucher configuration
Step 4: Check generate e waybill after saving should set to yes .

What are the prerequisites for GST invoice generation in BUSY?

The prerequisites for GST invoice generation in BUSY Accounitng Software,To follow given steps:
 1:Invoice number and date should be mentioned.
 2:Customer name should be mnetioned.
 3:Shipping and billing address should be mentioned.
 4:Customer and taxpayer's GSTIN should be mentioned.
 5:Place of supply.
 6:HSN code/ SAC code should be mentioned.
 7:Item details description, quantity, unit,total value should be correctly mentioned.
 8:Taxable value and discounts.

The master record is not picking up the correct distance. How can I fix this?

If the correct distance is not being picked up in the voucher, you can check the following possible aspects:
1. Ensure that the pin code is correctly specified in the Party master account.
2. Verify that the pin code is updated in the Transport window during voucher entry.
3. Confirm that the correct pin code of the company is updated in the E-way bill configuration window.

The E-way bill is generating in pieces in BUSY. How can I fix this?

Pieces is a UQC (Unit Quantity Code) which is showing in your e way bill. If you want to change it in BUSY you need to follow these steps:
Step 1: Go to Administration then click on Masters.
Step 2: Select Unit and then click on Modify.
Step 3: Update the UQC (for E-Way Bill) and save changes.
Note: Take backup of your data before making changes.

How do I correct the place of supply details in e-invoice generated in BUSY?

If you are select as the party master in the billing shipping detail window, the place of supply is selected based on the information specified in the party master 
 If select as per Billing Shipping Detail in the GST report basis field within the billing shipping window, the place of supply is extracted accordingly from the specified information while generating e-invoice

The pincode I entered for the e-way bill generation isn't working. Can you assist?

If you are getting pin code errors while generating E way bills in BUSY, you can check the below possible aspects:
1. Make sure the pin code is specified in the Party master account as per station.
2. Verify that the Station and pin code is updated in the Transport window during voucher entry and check the pincode entered is correct and matches the location.

Frequently AskedQuestions