Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e way bill generation
While generating eway bill shows reason authentication failed?
If while generating the e-way bill, it shows that authentication failed, you need to check the below reasons:
1. Check that you have installed the latest version of BUSY.
2. An incorrect username is mentioned in the GST configuration for downloading GST return reports. directly from the GST portal.
3. In the GST portal API, access for 30 days to download GST reports was disabled.
How can I regenerate the e-way bill with correct invoice details after cancellation?
To regenerate the e-way bill with correct invoice details after cancellation, you need to follow these steps:
1. Cancel the existing e-way bill in BUSY.
2. Enter the correct invoice details in BUSY.
3. Generate a new e-way bill with the updated invoice details.
4. Ensure that all the required information is accurately entered.
5. Save and print the regenerated e-way bill with the correct invoice details.
Do I need to enter station name and pincode for e way purpose?
Yes, you need to specify party station and pin code for E way in party master in BUSY.
To Update the station and pincode in party master, follow these steps:
Step 1: Click on administration then click onmaster menu
Step 2: Choose the account option then select modify tab
Step 3: Update the pin code and station in its respective field and save the account master.
Why is automated E-waybill generation not working even after waiting for some time?
If you are unable to generate e-waybill automatic from BUSY,follow these steps
1.Check E-waybill required option is enabled in GST/VAT tab
2.Validate GSP id for e-waybill to check server issue and id
3.Check possible errors before generating e-waybill
4.If no error showing check on portal maybe server issue
5.Try by generating JSON instead of automatic e-waybill and upload on portal
6.If still on portal any server issue,contact portal
What is the setting I need to change to get detailed e-way bills?
To change the setting to see details E-waybill follow these steps:
Step 1: Go to Administration menu and click on configuration option
Step 2: Then click on Features and options button then click on GST VAT button.
Step 3: Now enable Eway bill required option selected as Y then click on config
Step 4: Then select E-waybill print format as detailed and proceed and save it
E-invoicing portal not opening to generate invoices. What could be the reason?
If the E-invoicing portal is not opening to generate invoices, follow these steps:
Step 1: It is recommended to check the internet connection, clear cache and cookies.
Step 2: Try accessing the portal from a different browser or device.
Step 3: Try using a different internet connection.
Step 4: If the issue persists, contact the E-invoice Support Helpline.
How can I check if I have any pending e-invoices in BUSY?
If you want to check pending e invoices then please follow the given steps
Step 1: Go to transaction menu then GST misc. utilities.
Step 2: Then e invoice management then e invoice audit report.
Step 3: List of pending invoices will be shown here whose e invoice generation
option is yes in transport details but has not generated yet.
Why am I receiving the Distance is too high error when trying to generate an E-way Bill in BUSY?
If you are getting error of distance is too high while generating E way Bill, follow these steps:
Step 1: Go to transaction then select the required voucher type like sales, purchase, sale return etc.
Step 2: Click on Modify option and open the invoice in modify mode.
Step 3: Now, Mention zero for distance in transport window and then generate the E way Bill.
I'm confused about e-way bill and e-invoices. What is the difference? How do I create each of them?
E-way bill is used for Goods movement only and it is generated for only in case of goods.
e-invoice is used for goods and service if your turnover in preceeding 5 year is 5 crore or more
If all configuration was done of e-way bill and e-invoice after save voucher show generate option and after check error you can generate both of them
What information do I need to provide to BUSY support to get help with my E-Way bill issue?
To get help with your E-Way bill issue from BUSY support, you will need to provide details such as your GSP ID, the error message you are receiving, and any relevant line numbers or error codes. Additionally, it would be helpful to provide a description of the issue you are facing and any steps you have already taken to troubleshoot the problem.