Frequently Asked
Questions

Q: Why am I unable to generate an EVA bill even after entering the correct digit GST number?

If you are uanable to generate e-waybill due to incorrect gstin or gstin error,even after entering 15 digit gstin,check possible reasons as 1.Check extra space in gstin and remove extra space and then validate 2.If gstin is inactive or cancelled,check it by validating 3.If type of dealer is selected different as per registered in gstin,validate and then update back and proceed to generate e-waybill

Q: I want to understand how BUSY intigrates with invoice portals for validation GST number ?

To access the option validating GST number you must have BLS updated BUSY intigrated with GST portal automatically from backend so while you validate a gst number in BUSY it searchers the details in gst portal after searching it sends back the details to BUSY with all the information of company details according to GST number

Q: I want to know if it is possible to edit the transport details on an EV bill after it has been finalized. If yes, what is the process?

After generating the E-way bill, it is not recommended to change any detail of the Invoice. In order to Modify the information feeded in the voucher, you must follow the below points : 1. Open the voucher in Modify mode and Cancel through Ctrl+X. 2. Now you can create a new Invoice with Modified transportation details and generate the Eway bill accordingly.

Q: I am unable to generate e-Way bills. When I try to generate, it shows "operation timeout" error. What should I do to resolve this?

The "operation timeout" error while generating e-Way bills can occur due to various reasons,Are as follow : 1. Ensure that you have a stable internet connection. Sometimes, a poor or intermittent connection can lead to timeouts. 2. Sometimes, the e-way bill portal might face technical issues. In such cases, wait for some time and try generating the e-way bill again

Q: What is the process for resetting my password if I forget it?How do I generate an e-invoice and e-pay bill in BUSY?

To reset the password you need to contact to your dealer To fix the issue of e-way bills not being generated for credit notes in BUSY, you can manually generate e-way bills for credit notes by selecting the option in the software. Alternatively, you can wait for the credit note amounts to turn negative, which will automatically generate the e-way bills.

Q: The reports are not showing E-Way bills generated before a certain date. How can I access older E-Way bill data?

You can check the E-Way bill data generated before a certain date through e-way bill report generated by other & selft report under e-way bill management report. For view the report please follow the below steps: 1: Go to transaction menu 2: GST Misc. utilities 3: Click on e-way bill management 4: here you will get e-way bill report generated by other/self.

Q: Can I enter transport vehicle number in BUSY for e-way bill?How do I correct errors in generated e-invoice from BUSY?

It is mandatory to enter vehicle number while generation of e-waybill but in case vehicle number not available then have to mention transporter id or gstin in transportation deatils in invoice. Once e invoice is generated from BUSY,invoice is uplaoded to e invoice portal and cannot make changes in generated e invoice and always check possible error before generating e invoice.

Q: Why is an incorrect HSN code leading to failure in e-invoice generation? How to avoid this error?

If HSN code leading to failure in e-invoice generation Follow These Steps: 1.Ensure HSN Code Digits Should be Maintain According to Your Annual Turnover(AATO). 2.Check Item Tax Category i.e. If HSN belongs to Service & Tax Category belongs to Goods Error Occur. 3.Ensure To Take Tax Category Belongs to your HSN. i.e. For Service HSN Tax Category Also be Sercvice.

Q: For BB invoices, what is the minimum amount threshold applicable in my state?

For B2B invoices there is no minimum amount threshold is applicable for e inovice at state level if your turnover in previous financial year exceeds 5 cr. then it ibecome mandatory for each invoice Further in case of E way bill for delhi the threshold bill amount is 100000 and for other state it is 50000.

Q: How to resolve an invalid legal name error during E-way bill in BUSY?

To resolve the Invalid Legal Name error while generating an E-way bill, you can select the account or item name displayed by option in that you can select Name or Alias or Print Name. Sometimes, if you have chosen an alias and the alias is not saved in the master, you may encounter this error while generating the E-way bill.

Find Solutions to Common Issues Related to taxation - e way bill generation

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

Why am I unable to generate an EVA bill even after entering the correct digit GST number?

If you are uanable to generate e-waybill due to incorrect gstin or gstin error,even after entering 15 digit gstin,check possible reasons as
1.Check extra space in gstin and remove extra space and then validate
2.If gstin is inactive or cancelled,check it by validating
3.If type of dealer is selected different as per registered in gstin,validate and then update back and proceed to generate e-waybill

I want to understand how BUSY intigrates with invoice portals for validation GST number ?

To access the option validating GST number you must have BLS 
 updated 
 BUSY intigrated with GST portal automatically from backend so 
 while you validate a gst number in BUSY it searchers the details in gst 
 portal after searching it sends back the details to BUSY with all the 
 information of company details according to GST number

I want to know if it is possible to edit the transport details on an EV bill after it has been finalized. If yes, what is the process?

After generating the E-way bill, it is not recommended to change any detail of the Invoice. In order to Modify the information feeded in the voucher, you must follow the below points :
1. Open the voucher in Modify mode and Cancel through Ctrl+X.
2. Now you can create a new Invoice with Modified transportation details and generate the Eway bill accordingly.

I am unable to generate e-Way bills. When I try to generate, it shows "operation timeout" error. What should I do to resolve this?

The "operation timeout" error while generating e-Way bills can occur due to various reasons,Are as follow : 
1. Ensure that you have a stable internet connection. Sometimes, a poor or intermittent connection can lead to timeouts. 
2. Sometimes, the e-way bill portal might face technical issues. In such cases, wait for some time and try generating the e-way bill again

What is the process for resetting my password if I forget it?How do I generate an e-invoice and e-pay bill in BUSY?

To reset the password you need to contact to your dealer
To fix the issue of e-way bills not being generated for credit notes in BUSY, you can manually generate e-way bills for credit notes by selecting the option in the software. Alternatively, you can wait for the credit note amounts to turn negative, which will automatically generate the e-way bills.

The reports are not showing E-Way bills generated before a certain date. How can I access older E-Way bill data?

You can check the E-Way bill data generated before a certain date through e-way bill report generated by other & selft report under e-way bill management report. For view the report please follow the below steps:
1: Go to transaction menu
2: GST Misc. utilities 
3: Click on e-way bill management 
4: here you will get e-way bill report generated by other/self.

Can I enter transport vehicle number in BUSY for e-way bill?How do I correct errors in generated e-invoice from BUSY?

It is mandatory to enter vehicle number while generation of e-waybill but in case vehicle number not available then have to mention transporter id or gstin in transportation deatils in invoice.
Once e invoice is generated from BUSY,invoice is uplaoded to e invoice portal and cannot make changes in generated e invoice and always check possible error before generating e invoice.

Why is an incorrect HSN code leading to failure in e-invoice generation? How to avoid this error?

If HSN code leading to failure in e-invoice generation Follow These Steps:
 1.Ensure HSN Code Digits Should be Maintain According to Your Annual Turnover(AATO).
 2.Check Item Tax Category i.e. If HSN belongs to Service & Tax Category belongs to Goods Error Occur.
 3.Ensure To Take Tax Category Belongs to your HSN. i.e. For Service HSN Tax Category Also be Sercvice.

For BB invoices, what is the minimum amount threshold applicable in my state?

For B2B invoices there is no minimum amount threshold is applicable for e inovice 
 at state level if your turnover in previous financial year exceeds 5 cr. then it ibecome 
 mandatory for each invoice 
 Further in case of E way bill for delhi the threshold bill amount is 100000 and for 
 other state it is 50000.

How to resolve an invalid legal name error during E-way bill in BUSY?

To resolve the Invalid Legal Name error while generating an E-way bill, you can select the account or item name displayed by option in that you can select Name or Alias or Print Name. Sometimes, if you have chosen an alias and the alias is not saved in the master, you may encounter this error while generating the E-way bill.

Frequently AskedQuestions