Frequently Asked
Questions

Q: Can I customize the auto EV bill template in BUSY?

You can not customise e waybill template/format as per your need as it is downloaded from e waybill portal and it is according to the provision as per e waybill portal and also try not to make changes in your invoice in BUSY too after e waybill generation as your invoice deatils are uplaoded on e waybill portal

Q: What are the e-way bill generation limits and rules applicable?

The e-way bill generation limits and rules applicable vary depending on the type of transaction. For central transactions, any B2B or B2C transaction exceeding INR 50,000 requires an e-way bill. However, for local transactions, each state government has its own set of rules. It is important to check the specific rules applicable in your state for local transactions.

Q: Can I customize the E waybill format in BUSY?

You can not customise e waybill format as per your need as it is downloaded from e waybill portal and it is according to the provision as per e waybill portal and also try not to make changes in your invoice in BUSY too after e waybill generation as your invoice deatils are uplaoded on e waybill portal

Q: Why is the HSN code validation failing when I try to generate bills above Rs. , in BUSY?How can I troubleshoot issues with my internet connection in BUSY?

HSN validation in BUSY is not depend on the invoice amount. HSN will check from the portal in BUSY, so it is showing invalid you need to check the correct one from portal and enter in software. If internet is connecting in BUSY then you need to check your firewall and antivirus is not blocking the BUSY application.

Q: What is the difference between Part A and Part B slips? When should I use each?How do I add or update my transporter's ID in BUSY?

Part A of the GST Invoice: This usually contains details of the supplier (seller), such as the name, address, GSTIN (Goods and Services Tax Identification Number), and the invoice details. Part B of the GST Invoice: This contains details of the recipient (buyer), such as the name, address, and GSTIN, along with details of the goods or services supplied.

Q: The distance is showing as too high in the E-Way bill. How can I resolve this?

Thorugh given instructions you can resolve the issue of the distance showing as too high while generating E-way bil: 1: Open relevant voucher in modify mode. 2: In the transport window, leave the distance field as 0, so the software will automatically calculate the distance based on the given pincode. 3: Save the configuration and generate E-Way Bill.

Q: How many parts are there in e-way bill? What does Part A and Part B contain?

An e way bill consists of two party : PART A and PART B. Step 1: Part A contains the following information: GSTIN of the supplier and the recipient Place of dispatch and place of delivery Invoice or challan number and date Value of goods HSN code of goods Reason for transportation Step 2: Part B contains the following information: Vehicle number or transporter ID Mode of transportation

Q: I am unable to generate or print E-Way Bills from BUSY. How can I resolve this?

To generate or print E-Way Bills from BUSY. follow this step: step 1: Go to adminstration menu Step 2: click on configuration Option Step 3: then click on voucher series configuration. Step 4: then click on Sales voucher and then select series and then click on voucher configuration Step 5: Then enabled the option of e-invoice after saving.

Q: My Webtel/Pinnacle GSP ID is not working in BUSY. What should I do?

If your Webtel/Pinnacle GSP ID is not working in BUSY. you should check the GSP configuration setting in BUSY and ensure that the correct GSP ID is entered. If issue persists Go to E-way bil portal and create a new GSP Id and password for both vender Webtel and pinnacle and new Id and Password enter in BUSY.

Q: Where can I enter my GSP IDs of Webtel and Pinnacle in BUSY?

To enter GSP ID in BUSY, you need to follow these steps: Step 1: Open your company then go to Administration. Step 2: Click on Configuration then select Features / Options. Step 3: Click on GST / VAT tab here you will see GSP Configuration tab. Step 4: Just click on that and can enter webtel and pinnacle GSP userid and password.

Find Solutions to Common Issues Related to taxation - e way bill generation

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

Can I customize the auto EV bill template in BUSY?

You can not customise e waybill template/format as per your need as it is downloaded from e waybill portal and it is according to the provision as per e waybill portal and also try not to make changes in your invoice in BUSY too after e waybill generation as your invoice deatils are uplaoded on e waybill portal

What are the e-way bill generation limits and rules applicable?

The e-way bill generation limits and rules applicable vary depending on the type of transaction. For central transactions, any B2B or B2C transaction exceeding INR 50,000 requires an e-way bill. However, for local transactions, each state government has its own set of rules. It is important to check the specific rules applicable in your state for local transactions.

Can I customize the E waybill format in BUSY?

You can not customise e waybill format as per your need as it is downloaded from e waybill portal and it is according to the provision as per e waybill portal and also try not to make changes in your invoice in BUSY too after e waybill generation as your invoice deatils are uplaoded on e waybill portal

Why is the HSN code validation failing when I try to generate bills above Rs. , in BUSY?How can I troubleshoot issues with my internet connection in BUSY?

HSN validation in BUSY is not depend on the invoice amount. HSN will check from the portal in BUSY, so it is showing invalid you need to check the correct one from portal and enter in software. If internet is connecting in BUSY then you need to check your firewall and antivirus is not blocking the BUSY application.

What is the difference between Part A and Part B slips? When should I use each?How do I add or update my transporter's ID in BUSY?

Part A of the GST Invoice: This usually contains details of the supplier (seller), such as the name, address, GSTIN (Goods and Services Tax Identification Number), and the invoice details.
Part B of the GST Invoice: This contains details of the recipient (buyer), such as the name, address, and GSTIN, along with details of the goods or services supplied.

The distance is showing as too high in the E-Way bill. How can I resolve this?

Thorugh given instructions you can resolve the issue of the distance showing as too high while generating E-way bil:
 1: Open relevant voucher in modify mode.
 2: In the transport window, leave the distance field as 0, so the software will automatically calculate the distance based on the given pincode.
 3: Save the configuration and generate E-Way Bill.

How many parts are there in e-way bill? What does Part A and Part B contain?

An e way bill consists of two party : PART A and PART B.
Step 1: Part A contains the following information:
GSTIN of the supplier and the recipient
Place of dispatch and place of delivery
Invoice or challan number and date
Value of goods
HSN code of goods
Reason for transportation
Step 2: Part B contains the following information:
Vehicle number or transporter ID
Mode of transportation

I am unable to generate or print E-Way Bills from BUSY. How can I resolve this?

To generate or print E-Way Bills from BUSY. follow this step: 
step 1: Go to adminstration menu 
Step 2: click on configuration Option 
Step 3: then click on voucher series configuration. 
Step 4: then click on Sales voucher and then select series and then click on voucher configuration 
Step 5: Then enabled the option of e-invoice after saving.

My Webtel/Pinnacle GSP ID is not working in BUSY. What should I do?

If your Webtel/Pinnacle GSP ID is not working in BUSY. you should check the GSP configuration setting in BUSY and ensure that the correct GSP ID is entered.
 If issue persists Go to E-way bil portal and create a new GSP Id and password for both vender Webtel and pinnacle and new Id and Password enter in BUSY.

Where can I enter my GSP IDs of Webtel and Pinnacle in BUSY?

To enter GSP ID in BUSY, you need to follow these steps:
Step 1: Open your company then go to Administration.
Step 2: Click on Configuration then select Features / Options.
Step 3: Click on GST / VAT tab here you will see GSP Configuration tab.
Step 4: Just click on that and can enter webtel and pinnacle GSP userid and password.

Frequently AskedQuestions