Frequently Asked
Questions

Q: How does BUSY estimate distances for billing and what if I need to override or manually enter distances?

BUSY calculate the distance with the help of your company from pincode that you have specify and the delivery pincode where goods are going to be delivered and if you want to specify distance manually you can also do that but in case you are generating an e-waybill entering distance manually can create issues in it

Q: I am getting an error while submitting invoice without GR number. How do I resolve it?

There is 2 part of E-way bill, it is A and B. in part A , you fill the detail of Goods receiver , items detail and Value of Goods. And Part B is Column of Transporter detail, Transporter name, vehicle number, and GR number. Note: GR number is part of part B while generating eway bill.

Q: My GSTIN is not reflecting correctly on e-invoices generated from BUSY. How can I rectify this?

To rectify the issue of your GSTIN not reflecting correctly on e-invoices generated from BUSY, you can go to the "Masters" section in BUSY and update your GSTIN details. Make sure to enter the correct GSTIN number and save the changes. This should resolve the problem and your GSTIN will be reflected correctly on the e-invoices.

Q: Why is the BUSY software not saving the station details I entered during sale voucher creation?

If your station details are not saving when entered during sale voucher creation, follow these steps: 1.Enter your station and pincode in the Transport Window and save. 2.If you do not enter transport details in the Transport Window, it will not save. 3.Ensure that you enter station details in the transport window.

Q: Can I check the status of my e-way bills in BUSY?

Yes, you can check the Status and validity of your past E-way bills To check this report follow the below mentioned steps: Step 1: Go to Transaction Menu Step 2: Click on GST Misc.Utilities and then E-way bill Management Step 3: Click on Generate /Print E-way bill Step 4: Select the Voucher Type and Date range

Q: How can I reconcile e-way bills with invoices generated in BUSY?

To reconcile e-way bills with invoices generated in BUSY, you can compare the details of the e-way bills with the corresponding invoices in BUSY. Ensure that the invoice numbers, amounts, and other relevant information match between the two. If there are any discrepancies, you can make the necessary adjustments in BUSY to ensure accurate reconciliation.

Q: How to configure BUSY after creating GSP username and password?

Here are the steps for configure GSP in BUSY after generating it from portal: Step 1: Go to Administration Menu Step 2: Click on configuration Step 3: Then click on feature and option Step 4: Then click on GST/VAT feature and mention gsp id in GSP configuration box then save the changes by click on save button

Q: Can I override the auto-populated distance in e-way bill?

If you want to overwrite the auto poulated distance in the e way bill then please follow the given steps Step 1: In the transport window there is a field of distance enter the distance here which you want to overwrite. Step 2: Then auto populated distance wil be overwrite withe the distance entered manually.

Q: I am unable to generate the printout of E-Way Bill even after validating the GSP ID. What should I do to resolve this?

To resolve the issue of being unable to generate the printout of the E-Way Bill despite validating the GSP ID, check the credentials to ensure they are entered correctly. If the issue persists, try switching the GSP ID priority from the GSP ID configuration window, located under the 'Features and Options' in the GSP/VAT section.

Q: Even after generating the invoice and E-Way Bill from BUSY, the printouts are not coming. What might cause this problem?

To resolve the issue of being unable to generate the printout of the E-Way Bill despite validating the GSP ID, check the credentials to ensure they are entered correctly. If the issue persists, try switching the GSP ID priority from the GSP ID configuration window, located under the 'Features and Options' in the GSP/VAT section.

Find Solutions to Common Issues Related to taxation - e way bill generation

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

How does BUSY estimate distances for billing and what if I need to override or manually enter distances?

BUSY calculate the distance with the help of your company from pincode that you have specify and the delivery pincode where goods are going to be delivered and if you want to specify distance manually you can also do that but in case you are generating an e-waybill entering distance manually can create issues in it

I am getting an error while submitting invoice without GR number. How do I resolve it?

There is 2 part of E-way bill, it is A and B. in part A , you fill the detail of Goods receiver , items detail and Value of Goods. And Part B is Column of Transporter detail, Transporter name, vehicle number, and GR number.
Note: GR number is part of part B while generating eway bill.

My GSTIN is not reflecting correctly on e-invoices generated from BUSY. How can I rectify this?

To rectify the issue of your GSTIN not reflecting correctly on e-invoices generated from BUSY, you can go to the "Masters" section in BUSY and update your GSTIN details. Make sure to enter the correct GSTIN number and save the changes. This should resolve the problem and your GSTIN will be reflected correctly on the e-invoices.

Why is the BUSY software not saving the station details I entered during sale voucher creation?

If your station details are not saving when entered during sale voucher creation, follow these steps: 
 1.Enter your station and pincode in the Transport Window and save. 
 2.If you do not enter transport details in the Transport Window, it will not save. 
 3.Ensure that you enter station details in the transport window.

Can I check the status of my e-way bills in BUSY?

Yes, you can check the Status and validity of your past E-way bills 
To check this report follow the below mentioned steps: 
Step 1: Go to Transaction Menu 
Step 2: Click on GST Misc.Utilities and then E-way bill Management
Step 3: Click on Generate /Print E-way bill 
Step 4: Select the Voucher Type and Date range

How can I reconcile e-way bills with invoices generated in BUSY?

To reconcile e-way bills with invoices generated in BUSY, you can compare the details of the e-way bills with the corresponding invoices in BUSY. Ensure that the invoice numbers, amounts, and other relevant information match between the two. If there are any discrepancies, you can make the necessary adjustments in BUSY to ensure accurate reconciliation.

How to configure BUSY after creating GSP username and password?

Here are the steps for configure GSP in BUSY after generating it from portal:
Step 1: Go to Administration Menu
Step 2: Click on configuration 
Step 3: Then click on feature and option 
Step 4: Then click on GST/VAT feature and mention gsp id in GSP configuration box then save the changes by click on save button

Can I override the auto-populated distance in e-way bill?

If you want to overwrite the auto poulated distance in the e way bill then please
follow the given steps
Step 1: In the transport window there is a field of distance enter the distance 
 here which you want to overwrite. 
Step 2: Then auto populated distance wil be overwrite withe the distance 
 entered manually.

I am unable to generate the printout of E-Way Bill even after validating the GSP ID. What should I do to resolve this?

To resolve the issue of being unable to generate the printout of the E-Way Bill despite validating the GSP ID, check the credentials to ensure they are entered correctly. If the issue persists, try switching the GSP ID priority from the GSP ID configuration window, located under the 'Features and Options' in the GSP/VAT section.

Even after generating the invoice and E-Way Bill from BUSY, the printouts are not coming. What might cause this problem?

To resolve the issue of being unable to generate the printout of the E-Way Bill despite validating the GSP ID, check the credentials to ensure they are entered correctly. If the issue persists, try switching the GSP ID priority from the GSP ID configuration window, located under the 'Features and Options' in the GSP/VAT section.

Frequently AskedQuestions