Frequently Asked
Questions

Q: Is there a report for pending or unsuccessful E-Way bill generations available in BUSY?

Yes, there is a report available in BUSY for pending E-Way bill generations. Please follow the below steps to find the report Step 1: Go to Transactions menu Step 2: Click on Gst misc. utilities Step 3: E-way bill management reports Step 4: Click generate/print e-way bill report / E-way bill audit reports you can check both reports.

Q: My E-Way bill generation is stuck at a certain stage. What should I do?

If your E-way bill suck at certain stage ,check the error notification if any and identify the problem . once you have identify the issue you can take appropriate steps to resolve it If that issue is related to distance calculation in BUSY to solve it enter 0 in Distance field in transport window

Q: What details do I need to enter in the e-way bill (vehicle number, RR number, etc)?I have created an E-Way bill but the transporter has changed. How can I update the new transporter details on the E-Way bill?

To enter e-way bill details needed are : step 1 : E-way bill number Step 2 : GSTIN Step 3 : Place of supply Step 4 : Invoice date and number Step 5 : HSN code Step 6 : Taxable and tax amount Step 7 : Transporter ID Step 8 : Vehicle number Step 9 : Distance Step 10 : Mode of transport

Q: I need to make corrections in a previously generated E-Way bill. Is there a way to edit or cancel an E-Way bill in BUSY?

To check the status of e-way bill generated you can check on e-way bill portal, see its accepted and rejected. Step1: To see in BUSY of e-way bill report, Step2: Go to Transaction menu and select Gst misc.utilities. Step3: Click on e-way management Step4: Find e-way bill generate Generate by self and others

Q: I need to delete or deactivate my e-way bill settings in BUSY but it is giving me an error. What should I do?

To delete the E-way bill setting in BUSY , you need to follow the below steps: 1. Click on administartion menu and select configuration . 2. Click on feature and option and select GST/VAT tab. 3. Click on E-Way bill required option and disable the feature. 4. Press save or F2 command .

Q: I'm getting an error that says "handle is in the wrong state". What does this mean and how can I resolve it?

The "handle in the wrong state" error can be caused by a variety of issues, such as incorrect username or password, authentication failure, or connection failure. To fix it, check and ensure that the login credentials are correct, try generating a new password on portal, and check for any network or server issues.

Q: I am getting an error when entering the E-Way bill number on the portal. What could be the reason for this?

If you are getting the error on the portal while specifying the Eway bill number then you can check the below points: 1. Make sure you have the proper internet connection 2. Check the Eway bill number again if the same is correct or not 3. Chcek that there is any backend server issue or not.

Q: Why can't I generate an e-invoice if the party does not have a GST number? What alternatives do I have?

If you want to generate an e-invoice if the party does not have a GST number want alternatives: 1.According to Einvoice Portal Cannot Generate Einvoice for B2C. GST Number is must. 2.You Can generate Einvoice only for B2B transactions. 3.No Alternative of this. You Can also contact to Einvoice portal

Q: I want to change the billing location to correct the distance calculation for E-way bill. How can I do this?

Find out the steps to change billing location to correct the distance calculation for e way bill Step 1: Open that voucher in modify mode Step 2 : Then change the state or pin code mentioned in the transport window whichever is incorrect Step 3 : Then it will calculate correct distance

Q: I want to generate a separate e-way bill for an existing invoice. How can I do this in BUSY?

To generate a separate e-way bill for an existing invoice in BUSY, follow these steps: Step 1: Go to transactions Step 2: Modify the sales invoice Step 3: Mention invoice no in Sales voucher Step 4: Then resave the voucher there is an option to generate an Ewaybill Step 5: Then generate Ewaybill

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Dealer Complaint/Issues

Is there a report for pending or unsuccessful E-Way bill generations available in BUSY?

Yes, there is a report available in BUSY for pending E-Way bill generations.
Please follow the below steps to find the report
Step 1: Go to Transactions menu
Step 2: Click on Gst misc. utilities
Step 3: E-way bill management reports
Step 4: Click generate/print e-way bill report / E-way bill audit reports you can check both reports.

My E-Way bill generation is stuck at a certain stage. What should I do?

If your E-way bill suck at certain stage ,check the error notification if any and identify the problem .
once you have identify the issue you can take appropriate steps to resolve it 
If that issue is related to distance calculation in BUSY to solve it enter 0 in Distance field in transport window

What details do I need to enter in the e-way bill (vehicle number, RR number, etc)?I have created an E-Way bill but the transporter has changed. How can I update the new transporter details on the E-Way bill?

To enter e-way bill details needed are :
step 1 : E-way bill number
Step 2 : GSTIN
Step 3 : Place of supply
Step 4 : Invoice date and number
Step 5 : HSN code
Step 6 : Taxable and tax amount
Step 7 : Transporter ID
Step 8 : Vehicle number
Step 9 : Distance
Step 10 : Mode of transport

I need to make corrections in a previously generated E-Way bill. Is there a way to edit or cancel an E-Way bill in BUSY?

To check the status of e-way bill generated you can check on e-way bill portal, see its accepted and rejected. 
Step1: To see in BUSY of e-way bill report, 
Step2: Go to Transaction menu and select Gst misc.utilities. 
Step3: Click on e-way management 
Step4: Find e-way bill generate Generate by self and others

I need to delete or deactivate my e-way bill settings in BUSY but it is giving me an error. What should I do?

To delete the E-way bill setting in BUSY , you need to follow the below steps:
 1. Click on administartion menu and select configuration .
 2. Click on feature and option and select GST/VAT tab.
 3. Click on E-Way bill required option and disable the feature.
 4. Press save or F2 command .

I'm getting an error that says "handle is in the wrong state". What does this mean and how can I resolve it?

The "handle in the wrong state" error can be caused by a variety of issues, such as incorrect username or password, authentication failure, or connection failure. To fix it, check and ensure that the login credentials are correct, try generating a new password on portal, and check for any network or server issues.

I am getting an error when entering the E-Way bill number on the portal. What could be the reason for this?

If you are getting the error on the portal while specifying the Eway bill number then you can check the below points:
1. Make sure you have the proper internet connection
2. Check the Eway bill number again if the same is correct or not
3. Chcek that there is any backend server issue or not.

Why can't I generate an e-invoice if the party does not have a GST number? What alternatives do I have?

If you want to generate an e-invoice if the party does not have a GST number want alternatives: 
 1.According to Einvoice Portal Cannot Generate Einvoice for B2C. GST Number is must. 
 2.You Can generate Einvoice only for B2B transactions. 
 3.No Alternative of this. You Can also contact to Einvoice portal

I want to change the billing location to correct the distance calculation for E-way bill. How can I do this?

Find out the steps to change billing location to correct the distance calculation for e way bill
 Step 1: Open that voucher in modify mode 
 Step 2 : Then change the state or pin code mentioned in the transport window whichever is incorrect
 Step 3 : Then it will calculate correct distance

I want to generate a separate e-way bill for an existing invoice. How can I do this in BUSY?

To generate a separate e-way bill for an existing invoice in BUSY, follow these steps: 
Step 1: Go to transactions 
Step 2: Modify the sales invoice 
Step 3: Mention invoice no in Sales voucher 
Step 4: Then resave the voucher there is an option to generate an Ewaybill 
Step 5: Then generate Ewaybill

Frequently AskedQuestions