Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e way bill generation
I'm getting an error that says "handle is in the wrong state". What does this mean and how can I resolve it?
The "handle in the wrong state" error can be caused by a variety of issues, such as incorrect username or password, authentication failure, or connection failure. To fix it, check and ensure that the login credentials are correct, try generating a new password on portal, and check for any network or server issues.
I am getting an error when entering the E-Way bill number on the portal. What could be the reason for this?
If you are getting the error on the portal while specifying the Eway bill number then you can check the below points:
1. Make sure you have the proper internet connection
2. Check the Eway bill number again if the same is correct or not
3. Chcek that there is any backend server issue or not.
Why can't I generate an e-invoice if the party does not have a GST number? What alternatives do I have?
If you want to generate an e-invoice if the party does not have a GST number want alternatives:
1.According to Einvoice Portal Cannot Generate Einvoice for B2C. GST Number is must.
2.You Can generate Einvoice only for B2B transactions.
3.No Alternative of this. You Can also contact to Einvoice portal
I want to change the billing location to correct the distance calculation for E-way bill. How can I do this?
Find out the steps to change billing location to correct the distance calculation for e way bill
Step 1: Open that voucher in modify mode
Step 2 : Then change the state or pin code mentioned in the transport window whichever is incorrect
Step 3 : Then it will calculate correct distance
Why is the transporter distance showing incorrectly in my e-way bill?
The distance is not match in e way bill in BUSY with the transporter's distance due to discrepancy between software calculation and portal pin to pin distance calculation. In that case you need to mention 0km in the distance field during voucher entry in BUSY, the distance will automatically update from the portal.
How can i cancel the E way Bill from BUSY?
To cancel the E way bill from bsuy, follow these steps:
Step 1: Go to transaction section
Step 2: Then select the required voucher type and click on Modify option
Step 4: After access the invoice in modify mode ,Press Ctrl+X shortcut to cancel invoice with e way bill and provide a remark for the cancellation.
Generate E-Way bill in BUSY. Where to find the option?
To Generate E-Way bill in BUSY you can find this option by following the given steps :
Step 1: Go to Administration menu.
Step 2: Then click on Configuration and then select features and options.
Step 3: Select GST/VAT option
Step 4: Then you can enable e-way bill required.
I am not able to see e-bills in BUSY. How can I fix this?
If you want to see the eway bill generated report you can follow below given steps:
Step 1: Go to transaction menu and select Gst misc. utilities option.
Step 2: In Gst misc. utilities option select eway bill management option.
Step 3: Then select generate/print eway bill option to view the eway bill generated report.
Is there a report for pending or unsuccessful E-Way bill generations available in BUSY?
Yes, there is a report available in BUSY for pending E-Way bill generations.
Please follow the below steps to find the report
Step 1: Go to Transactions menu
Step 2: Click on Gst misc. utilities
Step 3: E-way bill management reports
Step 4: Click generate/print e-way bill report / E-way bill audit reports you can check both reports.
My E-Way bill generation is stuck at a certain stage. What should I do?
If your E-way bill suck at certain stage ,check the error notification if any and identify the problem .
once you have identify the issue you can take appropriate steps to resolve it
If that issue is related to distance calculation in BUSY to solve it enter 0 in Distance field in transport window