Frequently Asked Questions

To enter the distance as Zero you can follow these Steps-
Step 1: Open your voucher and resave it 
Step 2: during the resave one window will appear from the name of Input transport details and then enter distance as 0 in distance and save the voucher and then generate E-Way bill 

If you are experiencing slow performance and timing out while creating e-invoices in BUSY, you need to try the below steps: 
 Step 1: you can try troubleshooting the issue by checking your internet connection, 
 Step 2: clearing cache and cookies, and ensuring that your BUSY software is up to date.

To fix the E-way bill generation error check: 
Step 1: E-way bill configuration like: GSP Id and Password , 
Step 2: Station and pin code should be mentioned. Station and pin code should be mentioned in party master.
Step 3: In Transporter detail window Transporter Name, Transporter ID, Vehicle no. should be mentioned.

If you are not able to correct a mismatched invoice number and E-Way bill before the shipment, it may cause issues during transportation and could lead to delays or rejection of the shipment. It is important to ensure that the invoice number and E-Way bill are accurately matched to avoid any complications.

check below detailes for smooth ewybill generate 
 Step 1: Modify the Bill and fast Check Item Detailes like HSN tax Category and item UQC 
 Step 2: then Check Party Details like GSTIN no , party address Station and pincode 
 Step 3: in Transport details Check Station and pincode

To fix the error Bill from party address cannot be blank while creating E way bill just do the simple steps:
Step 1: Open that invoice.
Step 2: Open that party master through Alt+M from which you are billing.
Step 3: Then mention their address in address line & pin code in pincode option.

You can check this issue with following steps:
Step 1: Check GSP credential which you have mentioned in BUSY in GST Vat feature.
Step 2: Check GSP as you have mentioned Eway bill login credentials by mistake in BUSY.
Step 3: Create new GSP credentials from Eway bill portal & mention same in BUSY.

The distance will automatically calculates based the pincodes when you click on the Check Distance during voucher entry. Further you can leave 0 km as distance, then the distance will automatically calculates on e way bill.
Please provide more details as what error you are getting while generating E Invoice in BUSY?

Yes, you can generate an e-way bill if the billing location and shipping location are in different states as for that seprate billing shipping option should be enabled for voucher and in tranport details,you can also select transaction type as bill to ship to and proceed to generate ewaybill in BUSY

No, you do not need to create a new voucher to generate the e-way bill again.
You can generate the e-way bill again from your previous or the same voucher on which you generated the e-way bill from BUSY.
Before generating, ensure that you cancel the existing e-way bill number of the voucher.