Frequently Asked
Questions

Q: My GSP ID for the e-way bill portal is invalid. How do I get a new GSP ID from BUSY?

If your GSP ID for the e-way bill portal is invalid you can check the GSP Id that is validating or not from GST/VAT If GSP not validate then create a new GSP Id from E-way bill portal and then enter in GSP configuration in GST / VAT

Q: How do I update my vehicle number details in the BUSY?

To update your vehicle number details follow this steps: Step 1: Go to administration menu then click on miscellaneous data entry option Step 2: Then click on update transport details option from there you can change vehicle number and you can also update vehicle number from transporter window in voucher

Q: How can I integrate BUSY with E-Way Bill and E-Invoice portals?

To integrate BUSY with E-Way Bill and E-Invoice portals, you need to configure the settings in the software. You will need to enter your credentials for the respective portals in the BUSY. Once the integration is set up, you can generate E-Way Bills and E-Invoices directly from BUSY.

Q: Do I need to generate separate APIs for e-way bill integration?

Yes, You need to generate separate GSP api for E way Bill integration as BUSY supports E way bill generation through GSP servers, including Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited. You can create Both the GSP server credentials directly from E way Bill portal.

Q: Can I customize my e-bills or are they standardized?

You can not customise e waybill format as per your need as it is downloaded from e waybill portal and it is according to the provision as per e waybill portal and also try not to make changes in your invoice in BUSY too after e waybill generation.

Q: What is a GSP ID and how do I get it for E-Way bill generation?

A GSP is a credential required for generating GST invoices and e-way bills on the government portal. To configure GSP for e-way bill generation, you need to go to: Step 1 :CLick on administration Step 2 : COnfiguration Step 3 : Features and options Step 4 : VAT/GST Step 5 : Configure GSP

Q: Why are the address details not getting captured fully in the e-way bills I generate?

The address details may not be getting captured fully in the e-way bills because they need to be entered in 3 lines with proper details including station name and pincode for both the vendor and buyer. Make sure to enter the address information correctly in the designated fields.

Q: Why am I getting an invalid pin code error when trying to generate an invoice?

To specify the place of supply correctly for E-Way generation in BUSY Step1: You need to enter the place of supply and PIN code in the transportation details of the invoice. Step2: Make sure in e-Way generate window that pin code and location details enter ensure accuracy of E-Way generating.

Q: How can I diagnose problems with BUSY when it is not creating e-invoices as expected?

If you are not able to generate E-Invoice then you need to make sure all details entered by you during generation of E-Invoice are correct.It include HSN CODE,GSTIN,party details,station and pincode in transport details,UQC etc.If all details are correct then you can generate your invoice without any error.

Q: What tax rate should I set for different items in item master for e-way bill?

The tax rate that you should enter in the item master depends on the type and category of the product and as per the GST rules. You should also make sure that the tax category is belongs to goods, not services, for the e-way bill generation in BUSY.

Find Solutions to Common Issues Related to taxation - e way bill generation

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Dealer Complaint/Issues

My GSP ID for the e-way bill portal is invalid. How do I get a new GSP ID from BUSY?

If your GSP ID for the e-way bill portal is invalid you can check the GSP Id that is validating or not 
from GST/VAT 
If GSP not validate then create a new GSP Id from E-way bill portal and then enter in GSP configuration in GST / VAT

How do I update my vehicle number details in the BUSY?

To update your vehicle number details follow this steps:
Step 1: Go to administration menu then click on miscellaneous data entry option
Step 2: Then click on update transport details option from there you can change vehicle number and you can also update vehicle number from transporter window in voucher

How can I integrate BUSY with E-Way Bill and E-Invoice portals?

To integrate BUSY with E-Way Bill and E-Invoice portals, you need to configure the settings in the software. You will need to enter your credentials for the respective portals in the BUSY. Once the integration is set up, you can generate E-Way Bills and E-Invoices directly from BUSY.

Do I need to generate separate APIs for e-way bill integration?

Yes, You need to generate separate GSP api for E way Bill integration as BUSY supports E way bill generation through GSP servers, including Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited. You can create Both the GSP server credentials directly from E way Bill portal.

Can I customize my e-bills or are they standardized?

You can not customise e waybill format as per your need as it is downloaded from e waybill portal and it is according to the provision as per e waybill portal and also try not to make changes in your invoice in BUSY too after e waybill generation.

What is a GSP ID and how do I get it for E-Way bill generation?

A GSP is a credential required for generating GST invoices and e-way bills on the government portal. To configure GSP for e-way bill generation, you need to go to:
Step 1 :CLick on administration
Step 2 : COnfiguration
Step 3 : Features and options
Step 4 : VAT/GST
Step 5 : Configure GSP

Why are the address details not getting captured fully in the e-way bills I generate?

The address details may not be getting captured fully in the e-way bills because they need to be entered in 3 lines with proper details including station name and pincode for both the vendor and buyer. Make sure to enter the address information correctly in the designated fields.

Why am I getting an invalid pin code error when trying to generate an invoice?

To specify the place of supply correctly for E-Way generation in BUSY
Step1: You need to enter the place of supply and PIN code in the transportation details of the invoice.
Step2: Make sure in e-Way generate window that pin code and location details enter ensure accuracy of E-Way generating.

How can I diagnose problems with BUSY when it is not creating e-invoices as expected?

If you are not able to generate E-Invoice then you need to make sure all details entered by you during generation of E-Invoice are correct.It include HSN CODE,GSTIN,party details,station and pincode in transport details,UQC etc.If all details are correct then you can generate your invoice without any error.

What tax rate should I set for different items in item master for e-way bill?

The tax rate that you should enter in the item master depends on the type and category of the product and as per the GST rules. You should also make sure that the tax category is belongs to goods, not services, for the e-way bill generation in BUSY.

Frequently AskedQuestions