Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e way bill generation
What registration details do I need to provide to get help with e-bill generation errors?Can you provide a step-by-step guide on how to generate an E-Way Bill from the BUSY portal?
You can get BUSY customer support if you are facing issue while generating e way bill from BUSY. You need to provide your BUSY serial no to our representative for support.
To generate an E way bill from BUSY, you can follow these steps:
Step 1: First you need to...
I want to cancel or withdraw an e-way bill that has already been generated from an invoice. How can I do this in BUSY?
To cancel or withdraw an e-way bill generated from an invoice in BUSY, you can typically follow these steps:
Step 1: Go to the transaction menu
Step 2: Modify that invoice you need to Cancel
Step 3: First of all, you need to Cancel a bill in BUSY by pressing...
What is the process to generate E-way bills for my bills in BUSY?Is there any way to directly generate E-way bills from BUSY
Yes there is an option to generate E-waybill directly from BUSY
To enable E-waybill feature in BUSY you can follow below steps :
Step 1: Make sure that you have generated your GSP's credential on EWay bill portal such as Webtel and pinnacle.
Step 2:Now open your company in which...
What's the process for connecting BUSY to the e-Webill portal for invoice generation?
There are the steps given for connecting e-way bill with BUSY:
Step 1: Go to the chrome browser
Step 2: Type ewaybillgst.gov.in
Step 3: Open the E-way bill portal
Step 4: Mention the credential of e-way bill i.e. username and password and login the portal
Step 5: In left side panel go to Registration option
Step 6: Click on GSP option
Step 7: Click on get OTP after that you will receive an OTP from E-way bill portal on your registered Email ID and Mobile Number
Step 8: Mention the OTP and verify it
Step 9: You will get three option Freeze account, Add New , Change Password
Step 10: Click on Add New option
Step 11: select GSP server named as Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited
Step 12: Mention three ALPHABET in username
Step 13: Create password with the minimum length of 12 to 15 character including special character
Step 14: Click on save option and save the configuration
Step 15: Mention both GSP server user name and password in GST/VAT feature from Feature and option
Step 16: Validate both GSP credential and save the configuration
Why am I unable to view the E invoice option in BUSY? How do I access it?
There can be several reasons why you might not be able to view the e-invoice option.
1. If you are using Basic, blue and neo model of BUSY then you can not use this feature of e invoice.
Because this feature is not available in these model.
If you are using standard or enterprise then you can use this feature.
Step 1. Open BUSY software
Step 2. Open Company
Step 3. Go to administration menu click
Step 4. Configuration click
Step 5. Features or options click
Step 6. Gst/Vat click
Step 7. Enable e invoice
Step 8. Fill place and pincode
Step 9. Click on configuration
Step 10. Fill gsp id and password
Step 11. Then save the configuration
You need to enable one more option in administration menu
Step 1. In configuration
Step 2. Voucher series configuration
Step 3. Select that voucher type in which you want to create e invoice
Step 4. select series
Step 5. Click on voucher confgiuration
Step 6. Press y for yes on the option of generate e invoice after saving.
What steps should I take if the e-invoice feature is not working correctly in BUSY?
Follow below steps if the e-invoice feature is not working correctly in BUSY:
Step 1: Check your BUSY model as e invoice can be generate in Standard/Saffron/Enterprises/Emerald model only.
Step 2: Check your BUSY License Subscription is activated or not.
Step 3: Update your BUSY with latest release.
Step 4: Go in adminstration and select configuration.
Step 5: Then select features/options.
Step 6: Click on GST/VAT.
Step 7: Check in E invoice configuration window station and pincode has been defined or not.
Step 8: Then click on GSP configuration and validate it.
Step 9: If not validate then again create another GSP ID through Eway bill portal.
Step 10: Go in transaction and generate invoice.
Step 11: Validate party GSTN and click on update back and quit save it.
Step 12: Go in item master, press ALT+M in tax category check relevant type belongs to your HSN code as goods/service.
Step 13: Check billing/shipping details.
Step 14: Mention station and pincode in transport window.
Step 15: Before generation check errors in transaction.
Step 16: Also you need to check the firewall settings and exclude BUSY from anti virus.
Step 17: Check E invoice portal working or not.
I want to generate multiple e-invoices for different parties using BUSY. How can I do this?
follow the step to Generate Einvoice from BUSY Software
Step 1: Go to Transaction sale then click on Add
Step 2: in sale Voucher Windows select voucher serise bill date sale type and party name
Step 3: in Voucher Body details select item Quantity rate amount and apply tax
Step 4: after input all item detailes click on save
Step 5: now you can see Transport Details Windows input party Station to Place and pin Code
Step 6: now Enable the option Einvoice Reqd
Step 7: after Enable the option popup come Do you want to generate E-Invoice click on Yes then click on Automatic
Step 8: Now you can see Automatic Einvoice IRN Generation Windows see the otion if requried enable then click on ok
Step 9: now you can see two option one is Check possible errors and View and generate einvoice
Step 10: fast Click on Check possiable error option if any invalid entries found remove the error and press ESC
Step 11: Now Click on View and generate einvoice Tab after check all details then click Generate Einvoice tab for Einvoice Generation
How do I create a GSP and username for e-invoicing integration? What are the steps?
To create GSP for generation of e-invoice then follow the given steps :
Step 1: Go to the chrome browser
Step 2: Type einvoice1gst.gov.in
Step 3: Open the E-invoice portal
Step 4: Mention the credential of e-invoice i.e. username and password and login the portal
Step 5: In left side panel go to API Registration option
Step 6: Click on Create API user
Step 7: Click on get OTP after that you will receive an OTP from E-invoice portal on your registered Mobile Number
Step 8: Mention the OTP and verify it
Step 9: You will get three option Freeze account, Add New , Change Password
Step 10: Click on Add New option
Step 11: select GSP server named as Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited
Step 12: Mention three ALPHABET in username
Step 13: Create password with the minimum length of 12 to 15 character including special character
Step 14: Click on save option and save the configuration
Step 15: Mention both GSP server user name and password in GSP configuration box under GST/VAT feature
Step 16: Validate both GSP credential and save the configuration
Steps to successfully generate e-invoice in BUSY.
follow the step to Generate Einvoice from BUSY Software
Step 1: Go to Transaction sale then click on Add
Step 2: in sale Voucher Windows select voucher serise bill date sale type and party name
Step 3: in Voucher Body details select item Quantity rate amount and apply tax
Step 4: after input all item detailes click on save
Step 5: now you can see Transport Details Windows input party Station to Place and pin Code
Step 6: now Enable the option Einvoice Reqd
Step 7: after Enable the option popup come Do you want to generate E-Invoice click on Yes then click on Automatic
Step 8: Now you can see Automatic Einvoice IRN Generation Windows see the otion if requried enable then click on ok
Step 9: now you can see two option one is Check possible errors and View and generate einvoice
Step 10: fast Click on Check possiable error option if any invalid entries found remove the error and press ESC
Step 11: Now Click on View and generate einvoice Tab after check all details then click Generate Einvoice tab for Einvoice Generation
Troubleshooting GSP credential issues during e-invoicing setup in BUSY. What to check?
To troubleshoot the GSP credential issue during E invoicing You should follow the steps
Step1 Go to administration menu and click to configuration
Step2 click on feature options then click to GST VAT option
Step3 Click on GSP configuration and check the user ID and password provided
in each gsp is getting validating or not if not validating then
Step4 go to ewaybill portal and click on registration then click to for GSP
Step5 verify OTP and click to freeze option
Step6 Select the gsp which not validating in BUSY and then click to freeze
Step7 then click on add and select new GSP as webtel electrosoft pvt ltd or
pinnacle advisor finserv pvt ltd
Step8 fill a three digit prefix and create a password within 15 digit in which
upper case lower case numeric and special chaaracter should be mention then reenter password and add
Step9 copy the new User id of specific GSP and paste it in BUSY GSP configuration user ID on the specific GSP user id option and paste the new password manually over there then validate and press ok then save
