Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e way bill generation
Troubleshoot invalid PIN error during invoice generation in BUSY.
To troubleshoot invalid PIN error during invoice generation
in BUSY you should check the pincode of party master and is
valid for the state also check the pincode is provided in company edit menu or in einvoice configuration option .
How to change voucher number format in BUSY?I am getting error while generating e-way bill. How to resolve it?
If you are unable to generate e-way bill and seeking to change the voucher numbering format, ensure that the voucher numbering adheres to the regulation of being within or below 16 characters. According to regulations, voucher numbering should not exceed 16 characters.
How to print older invoices in BUSY after the -hour limit, and is there a way to override it?
The limit for printing an E-invoice is 48 hours. It is not possible to print an invoice generated more than 48 hours ago in BUSY, as the 48-hour limit has passed. The invoice can only be printed within 48 hours of generation.
I need to add some missed items to existing generated E-Way Bills in BUSY. What should I do?
If you have generated the Eway bill then there is no provision to modify the voucher. Therefore it is suggested to follow :
1. Cancel the existing voucher and eway bill through Ctrl+X.
2. Create a new voucher and generate the eway bill again.
Will there be any issues if my E-Way bill and invoice numbers don't match for a short period?
There may not be any immediate issues if your E-Way bill and invoice numbers don't match for a short period. However, it is important to ensure that the numbers are eventually reconciled and corrected to maintain accurate records and comply with regulations.
How do I change transporter details in a generated E way bill if wrong details were initially entered?
You cannot change the Transporter details if wrong details were entered once you generate an E way bill from BUSY. To change the transport details, you have to cancel the existing E way bill and create a new one with correct details.
Do I need to change the billing address both in BUSY and on the E-way bill portal because I have already generated e-way bill on old billing address.
You can re-generate e-way bill after made all modification in invoice so, that all correct details will auto update on portal. Before generating, ensure that you cancel the existing e-way bill number of the voucher or You can ask to your CA.
Where can I enter transporter details for e-way bill in BUSY?How do I contact BUSY customer support? What are the support timings?
You can enter trasnporter details in the Transport Details window during voucher entry for e way bill generation.
You can reach out to us anytime on our 24X7 helpline number: 8282828282 or 011 40964096. You can also send us an email at support@busy.in
The distance is showing as km in the E-Way bill. How can I modify or enter the actual distance for the shipment?
When generating the e-way bill in BUSY, set the distance to 0. The portal will automatically calculate the actual distance based on the entered pin codes.
Additionally, you can manually add the distance from the 'Transport Details' section when generating the EWAY bill.
Why am I unable to generate an E-way bill for a single party when there is no issue with other parties?
If you are facing issue in Generating E way bill with single party master then verify the GSTIN status of the party, you will not be able to generate an E way bill if the counterparty GST number is invalid or canceled.