Frequently Asked
Questions

Q: Why does a consignee state code error occur when creating an E-way bill?

If a consignee state code error occurs while creating an E way Bill in BUSY, ensure that the state mentioned in the Billing and Shipping Details window matches the state mentioned in the Transport window during voucher entry.

Q: How to revalidate party GSTIN for generating the eway bill in BUSY.

For validating the GSTIN number in BUSY you need to follow below steps: Step 1: Go to transactions option and select gst misc. utilities option. Step 2: Then select validate GSTIN online option to validate single GSTIN or all GSTIN.

Q: I want to generate an E-Way bill by ignoring errors in BUSY. Is there any option to do this?

Yes, there is an option to generate an E-Way bill by ignoring errors in BUSY. You can proceed with generating the E-Way bill even if there are errors and then download the error check file after the upload.

Q: I am confused about when e-invoicing is mandatory. Can you explain the requirements for BB and BC transactions clearly?

The requirements for B2B and B2C transactions e-invoice in BUSY Step1: E-invoicing is mandatory for B2B transactions for registered parties with a turnover above 5 crores from 1st August. Step2: E-invoicing is not required to for B2C transactions

Q: I'm not able to select Pinnacle and Webtel in the GSP configuration section of BUSY. What should I do?

You can easily select the GSP For e way bill and e invoice as pinnacle or webtel from the dropdown in GSP Configuration. If you are unable to select then please let us know what error message occurs?

Q: Time limit for generating e-invoice to show up on the portal the same day in BUSY. Cut-off time?

The documents such as invoices, debit notes, credit notes are reported on the IRP are transmitted electronically to the GST system two days after generation & are auto-populated in the respective tables of the GSTR-1 of such taxpayers.

Q: How do I correct a voucher if I entered wrong supplier details after generating E-Way bill in BUSY?

You cannot correct the supplier details in E way bill after generating it from BUSY. You have to cancel it and the voucher by clicking on Cancel button or pressing Ctrl+X. Then you can generate a new one.

Q: I am unable to register on the e-way bill portal. Can you guide me through the registration process?

I apologize, but I am unable to guide you through the registration process for the e-way bill portal. Kindly Contact to your CA or support helpline no. of e way bill portal regarding e way portal registration process.

Q: Will upgrading to the latest version of your software to fix the pincode distance issues in E-Way bill?

No, Update your BUSY is not the solution for the distance issue during E-Way Bill generation.you can specify distance as Zero in transport window. You can update your BUSY for the changes in BUSY that comes with update

Q: My login credentials are resulting in an invalid error when trying to generate the E-Way Bill printout. What can cause this and how do I troubleshoot it?

You can troubleshoot the invalid login credentials error when generating E-Way Bill printouts by verifying that your login credentials are correct and up-to-date. If they are correct, try resetting your password or contacting customer support for further assistance.

Find Solutions to Common Issues Related to taxation - e way bill generation

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Errors (RTE/Ransome), Feedbacks and Bugs

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License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

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Implementation

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Dealer Complaint/Issues

Why does a consignee state code error occur when creating an E-way bill?

If a consignee state code error occurs while creating an E way Bill in BUSY, ensure that the state mentioned in the Billing and Shipping Details window matches the state mentioned in the Transport window during voucher entry.

How to revalidate party GSTIN for generating the eway bill in BUSY.

For validating the GSTIN number in BUSY you need to follow below steps:
Step 1: Go to transactions option and select gst misc. utilities option.
Step 2: Then select validate GSTIN online option to validate single GSTIN or all GSTIN.

I want to generate an E-Way bill by ignoring errors in BUSY. Is there any option to do this?

Yes, there is an option to generate an E-Way bill by ignoring errors in BUSY. You can proceed with generating the E-Way bill even if there are errors and then download the error check file after the upload.

I am confused about when e-invoicing is mandatory. Can you explain the requirements for BB and BC transactions clearly?

The requirements for B2B and B2C transactions e-invoice in BUSY Step1: E-invoicing is mandatory for B2B transactions for registered parties with a turnover above 5 crores from 1st August.
 Step2: E-invoicing is not required to for B2C transactions

I'm not able to select Pinnacle and Webtel in the GSP configuration section of BUSY. What should I do?

You can easily select the GSP For e way bill and e invoice as pinnacle or webtel from the dropdown in GSP Configuration. If you are unable to select then please let us know what error message occurs?

Time limit for generating e-invoice to show up on the portal the same day in BUSY. Cut-off time?

The documents such as invoices, debit notes, credit notes are reported on the IRP are transmitted electronically to the GST system two days after generation & are auto-populated in the respective tables of the GSTR-1 of such taxpayers.

How do I correct a voucher if I entered wrong supplier details after generating E-Way bill in BUSY?

You cannot correct the supplier details in E way bill after generating it from BUSY. You have to cancel it and the voucher by clicking on Cancel button or pressing Ctrl+X. Then you can generate a new one.

I am unable to register on the e-way bill portal. Can you guide me through the registration process?

I apologize, but I am unable to guide you through the registration process for the e-way bill portal. Kindly Contact to your CA or support helpline no. of e way bill portal regarding e way portal registration process.

Will upgrading to the latest version of your software to fix the pincode distance issues in E-Way bill?


No, Update your BUSY is not the solution for the distance issue during E-Way Bill 
generation.you can specify distance as Zero in transport window. You can update your BUSY for the changes in BUSY that comes with update

My login credentials are resulting in an invalid error when trying to generate the E-Way Bill printout. What can cause this and how do I troubleshoot it?

You can troubleshoot the invalid login credentials error when generating E-Way Bill printouts by verifying that your login credentials are correct and up-to-date. If they are correct, try resetting your password or contacting customer support for further assistance.

Frequently AskedQuestions