Frequently Asked
Questions

Q: I am unable to generate the printout of the E-Way Bill even after validating the GSP ID. What should I do to resolve this?

The issue of being unable to generate the printout of the E-Way Bill despite validating ID can be resolved by checking the credentials and ensuring they are entered correctly, and we can switch the GSP ID priority.

Q: What details do you need from me to manually create E-way bills?How to avoid issues with E-way bills generation due to server problems?

To manually generate e-way bills in BUSY , you need details like: Step 1 : E-way bill number Step 2 : Invoice number and date Step 3 : Item details Step 4 : HSN Step 5 : Transporter details Step 6 : Distance

Q: What support does BUSY provide for issues faced in e-way bill generation? Is there a customer support team I can contact?

If you are facing issue with e way bill generation in BUSY, you can reach out to us anytime on our 24X7 helpline number: 8282828282 or 011 40964096. You can also send us an email at support@busy.in

Q: What should I do if I encounter a "distance too high" error when making an e way bill in BUSY?

If you encounter a distance too high error when making an e way bill, you should mention the distance as 0 Km in the Transport Details window during voucher entry. Now portal will calculate the distance automatically.

Q: I tried generating e-Invoices as well as JSON files in BUSY but both are not working. Why is this happening?

while tried generating e-Invoices as well as JSON files in BUSY but both are not working because of while generating e-invoice you need to check possible errors and rectify that human error manually then generate e-invoice .

Q: How do I change the transporter details like GST number in an already generated E way bill from BUSY?

You cannot edit the Transporter details like GST number once you generate an E way bill from BUSY. To change the GST number, you have to cancel the existing E way bill and create a new one.

Q: Are there any special requirements or guidelines I need to follow when creating passwords for the e-way bill portal?

Yes, when creating passwords for the e-way bill portal, you need to follow certain guidelines. The password should be 8-15 characters long and include at least one capital letter, one small letter, and one special character.

Q: I am getting goods from someone who doesn't have a GSTIN. How to handle this case in E-Way bill?

If you are receiving goods from unregisterd supplier you need to mention unregister in the party master and then generate eway bill from BUSY it will auto mention supplier as URP in the eway bill generation.

Q: Can I revert to the previous version of BUSY if the current version has issues with e-invoice generation?

If you are facing any issue in generation e invoice in latest release,kindly contact on our support helpline at 82 82 82 82 82 as we will never recommend to degrade your data for smooth working

Q: I am still facing issue in generating E-Way bill even after adding ship-to address. What to do?

Please provide the additional details about the error which is showing while generating the eway bill from BUSY. Further you can check that all relevant fields are mentioned in voucher like tranporter details, pincode, location etc.

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I am unable to generate the printout of the E-Way Bill even after validating the GSP ID. What should I do to resolve this?

The issue of being unable to generate the printout of the E-Way Bill despite validating ID can be resolved by checking the credentials and ensuring they are entered correctly, and we can switch the GSP ID priority.

What details do you need from me to manually create E-way bills?How to avoid issues with E-way bills generation due to server problems?

To manually generate e-way bills in BUSY , you need details like:
Step 1 : E-way bill number
Step 2 : Invoice number and date
Step 3 : Item details
Step 4 : HSN
Step 5 : Transporter details
Step 6 : Distance

What support does BUSY provide for issues faced in e-way bill generation? Is there a customer support team I can contact?

If you are facing issue with e way bill generation in BUSY, you can reach out to us anytime on our 24X7 helpline number: 8282828282 or 011 40964096. You can also send us an email at support@busy.in

What should I do if I encounter a "distance too high" error when making an e way bill in BUSY?

If you encounter a distance too high error when making an e way bill, you should mention the distance as 0 Km in the Transport Details window during voucher entry. Now portal will calculate the distance automatically.

I tried generating e-Invoices as well as JSON files in BUSY but both are not working. Why is this happening?

while tried generating e-Invoices as well as JSON files in BUSY but both are not working because of while generating e-invoice you need to check possible errors and rectify that human error manually then generate e-invoice .

How do I change the transporter details like GST number in an already generated E way bill from BUSY?

You cannot edit the Transporter details like GST number once you generate an E way bill from BUSY. To change the GST number, you have to cancel the existing E way bill and create a new one.

Are there any special requirements or guidelines I need to follow when creating passwords for the e-way bill portal?

Yes, when creating passwords for the e-way bill portal, you need to follow certain guidelines. The password should be 8-15 characters long and include at least one capital letter, one small letter, and one special character.

I am getting goods from someone who doesn't have a GSTIN. How to handle this case in E-Way bill?

If you are receiving goods from unregisterd supplier you need to mention unregister in the party master and then generate eway bill from BUSY it will auto mention supplier as URP in the eway bill generation.

Can I revert to the previous version of BUSY if the current version has issues with e-invoice generation?

If you are facing any issue in generation e invoice in latest release,kindly contact on our support helpline at 82 82 82 82 82 as we will never recommend to degrade your data for smooth working

I am still facing issue in generating E-Way bill even after adding ship-to address. What to do?

Please provide the additional details about the error which is showing while generating the eway bill from BUSY. Further you can check that all relevant fields are mentioned in voucher like tranporter details, pincode, location etc.

Frequently AskedQuestions