Frequently Asked
Questions

Q: Who do I contact for help if I am unable to resolve e-invoice/bill generation issues in BUSY? Is there a support email or chat?

To resolve issues with e way bill and e invoice generation in BUSY, you can contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Q: If there are more than 300 items in the transaction, can I club item details on HSN and unit while generating E-way from BUSY

Yes you can club item details on HSN and unit while generation e-way bill from BUSY through mention club Item details on HSN and Unit Y on Auto E-way bill on E-way bill generation screen

Q: How can I enter the PIN code for e-invoice generations in BUSY if I don’t have the information were to mention?

To mention pin code for e-invoice generated in BUSY. Step1: Go to the party master and update the pin code in master. Step2: Also can mention in transporter details window the pin code.

Q: Does the e-way bill password need to be entered every time in BUSY?

In BUSY, you do not need to enter your E way bill password every time. However, you are required to mention your GSP username and password once during the configuration for automatic e-way bill generation.

Q: How do I correct a data entry mistake in an E Way bill?

You cannot edit an E way bill after generating it from BUSY. You have to cancel it and the voucher by clicking on Cancel button or pressing Ctrl+X. Then you can generate a new one.

Q: How do I check if my invoice number and E-Way bill number match?

If you generate E way bill from BUSY then the invoice number and E way bill number will match. Further you can compare invoice number and E way bill number mannually to check any discrepencies.

Q: What details are required from the supplier side for generating an E-way bill?

The details required from the supplier side for generating an E-way bill include the supplier's GSTIN (Goods and Services Tax Identification Number), invoice number, invoice date, and the total value of the goods being supplied.

Q: How do I regenerate e-way bill if distance was entered incorrectly in BUSY?

If you have entered wrong distance and E-way bill has generated so you can cancel e way bill from portal and then can generate E-Way bill again for the same invoice after modify the invoice.

Q: How do I correct pincode details in generated E way Bill BUSY?

You cannot correct pincode details in generated E way bill in BUSY. You have to cancel it and the voucher by clicking on Cancel button or pressing Ctrl+X. Then you can generate a new one.

Q: Can I extend the validity period of e-way bills generated in BUSY?

There is no specific validity time for e-waybill for generation or cancel of e-waybill as in BUSY e-waybill is generated as per e-waybill portal provisions.Provision for validity time,you can contact portal or your tax professional

Find Solutions to Common Issues Related to taxation - e way bill generation

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Dealer Complaint/Issues

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Dealer Complaint/Issues

Who do I contact for help if I am unable to resolve e-invoice/bill generation issues in BUSY? Is there a support email or chat?

To resolve issues with e way bill and e invoice generation in BUSY, you can contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

If there are more than 300 items in the transaction, can I club item details on HSN and unit while generating E-way from BUSY

Yes you can club item details on HSN and unit while generation e-way bill from BUSY through mention club Item details on HSN and Unit Y on Auto E-way bill on E-way bill generation screen

How can I enter the PIN code for e-invoice generations in BUSY if I don’t have the information were to mention?

To mention pin code for e-invoice generated in BUSY. 
 Step1: Go to the party master and update the pin code in master. 
 Step2: Also can mention in transporter details window the pin code.

Does the e-way bill password need to be entered every time in BUSY?

In BUSY, you do not need to enter your E way bill password every time. However, you are required to mention your GSP username and password once during the configuration for automatic e-way bill generation.

How do I correct a data entry mistake in an E Way bill?

You cannot edit an E way bill after generating it from BUSY. You have to cancel it and the voucher by clicking on Cancel button or pressing Ctrl+X. Then you can generate a new one.

How do I check if my invoice number and E-Way bill number match?

If you generate E way bill from BUSY then the invoice number and E way bill number will match. Further you can compare invoice number and E way bill number mannually to check any discrepencies.

What details are required from the supplier side for generating an E-way bill?

The details required from the supplier side for generating an E-way bill include the supplier's GSTIN (Goods and Services Tax Identification Number), invoice number, invoice date, and the total value of the goods being supplied.

How do I regenerate e-way bill if distance was entered incorrectly in BUSY?

If you have entered wrong distance and E-way bill has generated so you can cancel e way bill from portal and then can generate E-Way bill again for the same invoice after modify the invoice.

How do I correct pincode details in generated E way Bill BUSY?

You cannot correct pincode details in generated E way bill in BUSY. You have to cancel it and the voucher by clicking on Cancel button or pressing Ctrl+X. Then you can generate a new one.

Can I extend the validity period of e-way bills generated in BUSY?

There is no specific validity time for e-waybill for generation or cancel of e-waybill as in BUSY e-waybill is generated as per e-waybill portal provisions.Provision for validity time,you can contact portal or your tax professional

Frequently AskedQuestions