Frequently Asked
Questions

Q: What transaction types do I select for billing and shipping invoices?

For billing shipping invoice you should select the transaction type as Bill to Ship to in Transport details window. However, you are using billing shipping feature you can also select Automatically as transaction type.

Q: Do I need separate GSP accounts for each company in BUSY?

You need separate GSP ID as per the each GSTIN of the company in BUSY. If you have two companies with same GSTIN in BUSY then you can use same GSP id in both companies.

Q: What support does BUSY provide for resolving E-Way bill issues?

BUSY provides technical support for resolving e way issue. You can reach out to us anytime on our 24X7 helpline number: 8282828282 or 011 40964096. You can also send us an email at support@busy.in

Q: What other GST-related tasks can I perform in BUSY?

You can perform several GST related tasks in BUSY. Some of the tasks are: E way Bill & E Invoice Generation, GST Reconciliation, GST return generation, GSTIN validation, calculate tax liability through GST Summary.

Q: What is the transactions type setting for e-way bills?

Transactions type setting is related to the type of invoice you are creating for E-waybill such as regular,bill to ship to and bill from dispatch from etc and you can also select it automatically

Q: Can we generate automatic eway bill from BUSY.

Yes, you can generate automatic e way bill from BUSY. For generating automatic eway bill you need to have the standard or enterprise model. Note: In basic model automatic eway bill option is not available.

Q: I am getting errors due to distance being set to in BUSY. How can I change it from and set the actual distance?

For resolving the error of eway bill due to 0 mention in distance you need to check that both pincodes are correctly mentioned i.e supplier pincode in GST/VAT and recipient pincode in party master.

Q: What should I do if I am getting an error related to a common GST number when generating e-way bills in BUSY?

If you are facing error of GST number while generating an e way bill in BUSY, then you should check the party's and transporter's GST number and make sure it is correct and valid.

Q: How do I cancel an incorrect e-way bill?What documents do I need to have ready when generating an e-way bill?

To cancel bill you can follow these steps : Step 1 : Click on transactions Step 2 : Select voucher type Step 3 : Modify Step 4 : OPen voucher and press CTRL + X to cancel voucher

Q: I don't know the port code for my export shipment. How can I find it in BUSY?

If you don't know the port code for your export shipment in BUSY, follow these steps: 1.To check the port code, visit the following link: https://www.mastersindia.co/blog/list-of-port-codes-in-india/ 2.Alternatively, you can contact your GST Tax practitioner for assistance.

Find Solutions to Common Issues Related to taxation - e way bill generation

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

What transaction types do I select for billing and shipping invoices?

For billing shipping invoice you should select the transaction type as Bill to Ship to in Transport details window. However, you are using billing shipping feature you can also select Automatically as transaction type.

Do I need separate GSP accounts for each company in BUSY?

You need separate GSP ID as per the each GSTIN of the company in BUSY.
If you have two companies with same GSTIN in BUSY then you can use same GSP id in both companies.

What support does BUSY provide for resolving E-Way bill issues?

BUSY provides technical support for resolving e way issue. You can reach out to us anytime on our 24X7 helpline number: 8282828282 or 011 40964096. You can also send us an email at support@busy.in

What other GST-related tasks can I perform in BUSY?

You can perform several GST related tasks in BUSY. Some of the tasks are: E way Bill & E Invoice Generation, GST Reconciliation, GST return generation, GSTIN validation, calculate tax liability through GST Summary.

What is the transactions type setting for e-way bills?

Transactions type setting is related to the type of invoice you are creating for E-waybill such as regular,bill to ship to and bill from dispatch from etc and you can also select it automatically

Can we generate automatic eway bill from BUSY.

Yes, you can generate automatic e way bill from BUSY. For generating automatic eway bill you need to have the standard or enterprise model.
Note: In basic model automatic eway bill option is not available.

I am getting errors due to distance being set to in BUSY. How can I change it from and set the actual distance?

For resolving the error of eway bill due to 0 mention in distance you need to check that both pincodes are correctly mentioned i.e supplier pincode in GST/VAT and recipient pincode in party master.

What should I do if I am getting an error related to a common GST number when generating e-way bills in BUSY?

If you are facing error of GST number while generating an e way bill in BUSY, then you should check the party's and transporter's GST number and make sure it is correct and valid.

How do I cancel an incorrect e-way bill?What documents do I need to have ready when generating an e-way bill?

To cancel bill you can follow these steps :
Step 1 : Click on transactions
Step 2 : Select voucher type
Step 3 : Modify
Step 4 : OPen voucher and press CTRL + X to cancel voucher

I don't know the port code for my export shipment. How can I find it in BUSY?

If you don't know the port code for your export shipment in BUSY, follow these steps:
1.To check the port code, visit the following link: https://www.mastersindia.co/blog/list-of-port-codes-in-india/
2.Alternatively, you can contact your GST Tax practitioner for assistance.

Frequently AskedQuestions