Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e way bill generation
How to urgently generate an e-way bill when the BUSY system is offline?
To generate E way Bill by using offline tool, you need to download the utility from E way portal then follow the below steps in BUSY:
Step 1: Go to transaction then select the sales voucher
Step 2: Now, Click on add tab and create the invoice
Step 3: Please ensure that the station, pin code, address, and GSTIN of the party are updated in the party master and the item tax category and valid HSN code are specified in the item master.
Step 4: Afterward, Select Y for E way required option and also mention station and Pin code in transport window along with transporter name and its GSTIN or Vehicle number.
Step 5: Save the Invoice, click on YES to generate E way bill and then select As per government template option.
Step 6: Afterward, Define the path for government template file and Eway billfile path then press on Oktab.
Step 7: Click on check possible errors tab and rectify the errors if have
Step 8: After error rectification , click on proceed with Government template. You e way file in government template will be ready in defined path.
How do I check if email/eBay bill form is configured correctly in BUSY?
To check Email is properly configured in BUSY, you need to follow these steps:
Step 1: Go to Administration and click on Configuration.
Step 2: Select Email Configuration and check all the details is correct such as SMTP server, username, password etc.
Step 3: Click on Test Account Settings and see if test mail is sending or not.
To check E way bill is properly configured in BUSY, you can follow these steps:
Step 1: Go to the Administration and select Configuration.
Step 2: Choose Feature / Options and then GST / VAT.
Step 3: You will see an option of E Way Bill Required, make sure it set to Y and click on configure and check From Place and PIN Code are mentioned.
Step 4: Click on GSP Configuration and check the Webtel and Pinnacle User ID and Password. Click on Validate to verify that they are correct.
Step 5: Select Voucher Series Configuration under Configurations and choose the voucher type such as Sales, Purchase, etc.
Step 6: Select your series and click on Voucher Configuration.
Step 7: Here, Ensure Generate E way Bill After Saving option is set to Y.
How do I configure E way billing in BUSY?
If you want to configure for automatic generation of E way Bill from BUSY, you can follow these steps:
Step 1: First you have to create a GSP (GST Suvidha Provider), you need to visit the eway bill portal and select Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited as the GSP Vendor type.
Step 2: Go to Administration and click on configuration.
Step 3: Select Features / Options and click on GST / VAT, here you will see a option called E way Bill Required
Step 4: Set Y to turn it on and mention your place and pincode.
Step 5: Then enter GSP username and password in GSP Configuration tab and save the configuration.
Step 6: Go back to Administration and click on configuration.
Step 7: Choose the Voucher Series Configuration option and select the voucher type such as Sale, Purchase etc.
Step 8: Then, select the voucher series and click on Voucher Configuration.
Step 9: Here, you will see options of Input Transport Details, Generate E way Bill After Saving, set Y to enable that.
Now your BUSY is ready to generate E-way Bill Automatically.
Access GSP configuration options after enabling e-invoicing in BUSY.
To access GSP configguration option after enabling Einvoice in BUSY you need to follow
the steps
Step1 go to ewaybill portal and login
Step2 Click on registration and click on for GSP option
Step3 Verify otp generated on your register mobile number or mail ID
Step4 Click on add and select the GSP provider name
here you can select webtel electrosoft pvt ltd or Pinnacle advisor finserv pvt ltd
Step5 select three character prefix and create a password under 15 digits which must have
numeric special character upper case and lower case included then reenter same password
below and click on add
Step6 after adding password you will get a GSP user name for the particular GSP
Step7 open BUSY go to administration then configuration then Feature option
Step8 select GST VAT option and click on GSP configuration
Step9 select the proper GSP you have create for E Invoice
Step10 fill the particular GSP ID and password you have created and validate it then press OK
and save
What options need to be enabled to generate e way bills?
If you want to configure for automatic generation of E way Bill from BUSY, you can follow these steps:
Step 1: First you have to create a GSP (GST Suvidha Provider), you need to visit the eway bill portal and select Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited as the GSP Vendor type.
Step 2: Go to Administration and click on configuration.
Step 3: Select Features / Options and click on GST / VAT, here you will see a option called E way Bill Required
Step 4: Set Y to turn it on and mention your place and pincode.
Step 5: Then enter GSP username and password in GSP Configuration tab and save the configuration.
Step 6: Go back to Administration and click on configuration.
Step 7: Choose the Voucher Series Configuration option and select the voucher type such as Sale, Purchase etc.
Step 8: Then, select the voucher series and click on Voucher Configuration.
Step 9: Here, you will see options of Input Transport Details, Generate E way Bill After Saving, set Y to enable that.
Now your BUSY is ready to generate E-way Bill Automatically.
How do i enable e-invoicing for turnover above cr. in BUSY?
To enable e-invoicing for turnover abouve 5 cr. then follow the given steps:
Note : Ensure that the e-invoicing option is enabled for turnover exceeding 5 crore through the e-invoice portal.
Step 1: Go to Administration menu
Step 2: Click on Configuration
Step 3: Then click On Feature and option
Step 4: Then click on GST/VAT feature
Step 5: Enable E-invoice option as Y and configure it
Step 6: Then Click on Gsp Configuration button
Step 7: Then specify correct Gsp ID of Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited which is generated from E-invoice portal
Step 8: Then click on Ok button
Step 9: Then save the configuration by click on save button
Step 10: Then go to vocuher series configuration from configuration option
Step 11: Select voucher and series and click on voucher configuration option
Step 12: Then enable Input transport detail option as Y
Step 13: Then enable generate e-invoice after saving option as Y
Step 14: Then click on save button to save the configuration
How can I generate an E-way bill and E-invoice if a server error occurs?
If there is any server error, then you can generate E way bill and e invoice through JSON option by following the below steps:
Step 1: Go to transaction then select the Sales voucher type.
Step 2: Now, Click on add tab and create the sales invoice
Step 3: Please ensure that the station, pin code, address, and GSTIN of the party are updated in the party master and the item tax category and valid HSN code are specified in the item master.
Step 4: Afterward, Select Y for E way bill within E invoice required option and also mention station and Pin code in transport window then save invoice.
Step 5: Now ,click on YES to generate E invoice with e way and then select JSON mode for it.
Step 6: Now, specify the file path for json then press on OK tab.
Step 7: Next, Click on check possible errors tab and rectify the errors if have
Step 8: After error rectification , click on proceed with json.
Step 9: At last, you need to upload the E way Bill json file on e way bill portal.
Why am I getting operation time out error while generating eway bill from BUSY software?
If you are getting time out error while generating e-way bill from BUSY Accounitng Software you can check these things:
1:First,you need to check is there any portal issue or not.
2:Go to Administration menu,click configuration,click Features and options,then click GST/VAT,Check if the API is validating or not.
3:Here,validate both APIs and check which one is getting validated and which one is not.
4:If any API Webtel or Pinnacle is being validated as a GSP, then set that API in GSP for e-invoice,then go and generate again,
3:If Both API is not validating,so you need to check your internet should be properly working on your system.
4:If internet is properly working, you need to check if any antivirus on your system then exclude your BUSY and BUSYwin folder.
5:Check in window defender,BUSY should be allow from window defender firewall,
If its still showing that error it might be a PORTAL server issue in backend,so in that case you need to wait for some time when portal issue is resolve then you can generate e way bill, it will be genrated.
What all information do I need to have to generate the e-way bill for my GST invoices?
The details you need to enter correctly when generating e-invoices and e-way bills in BUSY, You need to Follow with the following steps .
Step 1. The company GSTIN should be correct.
Step 2. The location where the goods will be sent from should be accurate.
Step 3. The company pincode should be accurate.
Step 4. The name and GSTIN of the receiving party should be correct.
Step 5. The party address should have at least 3 characters.
Step 6. The invoice number should not be too long, no more than 16 digits.
Step 7. The date on the invoice should be current, not older than 7 days.
Step 8. The type of tax mentioned on the invoice should be appropriate for the state.
Step 9. The name of the item being sold should have at least 3 characters, and its HSN should be checked.
Step 10. You must include either the name of the transport service or its ID, or the vehicle number for shipping.
Step 11. The shipping location and its pin code are necessary to include.
How do I generate an E way bill in BUSY?What is the process to restore BUSY from backup?
To generate an E way bill from BUSY, you can follow these steps:
Step 1: Go to Transaction menu and select the voucher such as Sales, Purchase, etc.
Step 2: Click on Add and enter all the necessary details such as date, Vch no., Party, Item, etc.
Step 3: Enter other details in transport details window such as Transporter, Vehicle no, Place, Pincode, etc and save.
Step 4: After saving the voucher a window will appear of Eway bill generation, select yes on it.
Step 5: Check all the details and generate eway bill and wait for the process. After that you can print e way bill.
Note: Make sure you have done all the configurations for e way bill generation.
To restore data in BUSY from backup, you can follow these steps:
Step 1: Open BUSY and select Restore Data option from Company tab.
Step 2: Choose the folder that contains backup files and click on OK button to start the restoring process.
Step 3: If same data already exist in then BUSY will provide you an option to override it. You can chosse Yes/No as required.
