Frequently Asked
Questions

Q: I am unable to see the option to generate e-Way bills in BUSY. How can I enable e-Way bill generation?

To generate e-way bill,follow these steps: Step 1 : CLick on transactions Step 2 : GST misc utilities Step 3 : E-way bill management Step 4 : Generate E-way bill

Q: Who do I contact for any BUSY e way billing related queries? Is there a support email/number?

For e way billing related queries in BUSY, you can contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in

Q: Is there a way to do a test or trial invoice generation in BUSY before official invoicing?

No,you cannot generate an e-invoice for the trial because after generated,it is directly uploaded to the portal,And even if you generate it,so you need to cancel it within 24 hours.

Q: What is the GRN number and where can I find it to put in the E-Way bill?

GRN number is a goods receipt note number that is used in case if you are generate E-waybill ,you can mention GRN number in transport window that appears in voucher

Q: How do I ensure the distance is picked up accurately in the master for E-Way Bill generation?

If you enter the correct PIN code in the party master and click the Check Distance button, the system will automatically pick accurate distance based on the entered PIN code.

Q: Are there any logs or reports I can check to identify issues in e-way bill generation?

No any log or report in BUSY to identify the issue. If any issue face in generatin E- way bill popup will show with reason then you can rectify that issue.

Q: Unable to login to e-invoicing site and registration page in BUSY. What could be the reason?

if unable to login einvoice poratl check internet connection ,ogin credentials and ensure that that time website is not down maintain if issue persists wait sometime try later ogin

Q: Where can I find logs or error reports for the automatic e way billing sync process?

If you are facing any error during e way bill generation in BUSY, then you can correct the error at the same time. No option for any error log report.

Q: How do I check which users have generated E way bills and which haven't in BUSY?

BUSY has an option to see which user have generated the vouchers by using the Audit Trail feature. No option to see who generated the E way bill from BUSY.

Q: How can the party name be changed on transactions and will it impact e-way bills?

To change the party name on transactions in BUSY, you can manually edit the party name in the transaction details. However, changing the party name will not impact e-way bills.

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I am unable to see the option to generate e-Way bills in BUSY. How can I enable e-Way bill generation?

To generate e-way bill,follow these steps:
 Step 1 : CLick on transactions
 Step 2 : GST misc utilities
 Step 3 : E-way bill management
 Step 4 : Generate E-way bill

Who do I contact for any BUSY e way billing related queries? Is there a support email/number?

For e way billing related queries in BUSY, you can contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in

Is there a way to do a test or trial invoice generation in BUSY before official invoicing?

No,you cannot generate an e-invoice for the trial because after generated,it is directly uploaded to the portal,And even if you generate it,so you need to cancel it within 24 hours.

What is the GRN number and where can I find it to put in the E-Way bill?

GRN number is a goods receipt note number that is used in case if you are generate E-waybill ,you can mention GRN number in transport window that appears in voucher

How do I ensure the distance is picked up accurately in the master for E-Way Bill generation?

If you enter the correct PIN code in the party master and click the Check Distance button, the system will automatically pick accurate distance based on the entered PIN code.

Are there any logs or reports I can check to identify issues in e-way bill generation?

No any log or report in BUSY to identify the issue.
If any issue face in generatin E- way bill popup will show with reason then you can rectify that issue.

Unable to login to e-invoicing site and registration page in BUSY. What could be the reason?

if unable to login einvoice poratl check internet connection ,ogin credentials and ensure 
 that that time website is not down maintain if issue persists wait sometime try later ogin

Where can I find logs or error reports for the automatic e way billing sync process?

If you are facing any error during e way bill generation in BUSY, then you can correct the error at the same time. No option for any error log report.

How do I check which users have generated E way bills and which haven't in BUSY?

BUSY has an option to see which user have generated the vouchers by using the Audit Trail feature. No option to see who generated the E way bill from BUSY.

How can the party name be changed on transactions and will it impact e-way bills?

To change the party name on transactions in BUSY, you can manually edit the party name in the transaction details. However, changing the party name will not impact e-way bills.

Frequently AskedQuestions