Frequently Asked
Questions

Q: What is the status of fixing the e-way integration issue in BUSY? Do you have an ETA on when it will be working?

For any extra intergration in e-way bill you need to contact to your dealer. As per govt norms, all e-way options are there in BUSY.

Q: I tried linking my e-way account to BUSY a month ago and it never worked. Can you look into why this integration failed?

For any extra intergration in e-way bill you need to contact to your dealer. As per govt norms, all e-way options are there in BUSY.

Q: I am unable to print or view the E-Way bill after generating it through the portal. What should I do?

If you are unable to print or view the E-Way bill after generating it through the portal, please contact to e-way bill customer support team

Q: I want to pay my EV billing invoice but am unable to due to portal problems. What are my options?

If you are facing issue during generationof Einvoice You can generate the JSON file then upload the JSON file to portal to generate Einvoice

Q: I made changes to the party master but still the E-Way bill is not getting generated. What should I check?

For E-way Bill generation, there is need to enable generate e-way bill after saving from Voucher series configuration and Configure e-way bill setting under GST/VAT.

Q: Are the server or technical issues on your end that is causing my BUSY E-way bill failure?

Yes,it may happen in case of any backend issue or any portal issue so in that case we suggest you to try after some time.

Q: I don't see the option to enter quantity in e-way bill. How can I enter it?

You can mention quantity when posting invoice and that detail will refelct in E waybill , no need to mention quantity seperately for E waybill.

Q: I want to generate an invoice without any transport details. How can I do this?

To generate an invoice without any transport details in BUSY, you cannot skip the transport details. The software requires transport details to generate the invoice.

Q: In which cases is a port code required to be entered for E-way bill purposes?

If you are generating an E way bill for export invoices and SEZ invoices in the BUSY, it is necessary to enter the port code.

Q: Do I need to create a separate GSP for linking my business with the portal?

Yes, you need to create a separate GSP for linking your business with the portal in BUSY for E way bill and E invoice Generation

Find Solutions to Common Issues Related to taxation - e way bill generation

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

What is the status of fixing the e-way integration issue in BUSY? Do you have an ETA on when it will be working?

For any extra intergration in e-way bill you need to contact to your dealer. As per govt norms, all e-way options are there in BUSY.

I tried linking my e-way account to BUSY a month ago and it never worked. Can you look into why this integration failed?

For any extra intergration in e-way bill you need to contact to your dealer. As per govt norms, all e-way options are there in BUSY.

I am unable to print or view the E-Way bill after generating it through the portal. What should I do?


If you are unable to print or view the E-Way bill after generating it through the portal, please contact to e-way bill customer support team

I want to pay my EV billing invoice but am unable to due to portal problems. What are my options?

If you are facing issue during generationof Einvoice You can generate the JSON file 
 then upload the JSON file to portal to generate Einvoice

I made changes to the party master but still the E-Way bill is not getting generated. What should I check?

For E-way Bill generation, there is need to enable generate e-way bill after saving from Voucher series configuration and Configure e-way bill setting under GST/VAT.

Are the server or technical issues on your end that is causing my BUSY E-way bill failure?

Yes,it may happen in case of any backend issue or any portal issue so in that case we suggest you to try after some time.

I don't see the option to enter quantity in e-way bill. How can I enter it?

You can mention quantity when posting invoice and that detail will refelct in E waybill , no need to mention quantity seperately for E waybill.

I want to generate an invoice without any transport details. How can I do this?

To generate an invoice without any transport details in BUSY, you cannot skip the transport details. The software requires transport details to generate the invoice.

In which cases is a port code required to be entered for E-way bill purposes?

If you are generating an E way bill for export invoices and SEZ invoices in the BUSY, it is necessary to enter the port code.

Do I need to create a separate GSP for linking my business with the portal?

Yes, you need to create a separate GSP for linking your business with the portal in BUSY for E way bill and E invoice Generation

Frequently AskedQuestions