Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e way bill generation
My previously generated invoices and E-Way bills are now failing. What could have changed in the software or GST setup causing this error?
If you are unable to generate E-way Bills, you can check the following.
Step 1. Verify that the location, pincode, and address in the party master are correctly mentioned.
Step 2. Ensure that the GSTIN number is correct and validated.
Step 3. If the HSN code belongs to a service, select the tag category as Service GST Rate in the item master.
Step 4. The HSN code should be numeric and compliant with the Aggregate Annual Turnover.
Step 5. Sales voucher numbers cannot start with zero.
Step 6. Sales voucher numbers cannot exceed 16 characters.
Step 7. Always ensure that UQC (Unit Quantity Code) is mentioned in the unit master.
Step 8. In the transport window, specify the location, pincode, Transporter Name/ID & Vehcile Number.
Step 9. If the invoice is 'bill to ship to, check the details in the billing and shipping window.
Step 10. Also, validate GSP ID. To do this, go to Administration, Configurations, then Features & Options, and finally, GST/VAT.
Step 1Step 1. Then Click on GSP configurations and Validate.
How to verify correct details entry before e-invoice generation in BUSY? Check details process.
Here's a simplified step-by-step guide for verifying and generating an e-invoice in BUSY:
Step 1:Go to the Transaction option.
Step 2:Select Sale and choose Add New.
Step 3:In the transport window, mark E-invoice required as Yes and enter the necessary information for e-invoice generation. Click OK.
Step 4:Save the invoice, and when prompted, click Yes to generate the e-invoice.
Step 5:Select Automatic Option and access the Automatic E-Invoice INR Generation Window. Choose Yes if required or No to skip.
Step 6:Click OK and then select Check Possible Error. Any invalid transaction details will appear in red. Correct them by clicking on the red entry.
Step 7:Go to Generate and View E-Invoice. Review the invoice details and click Generate E-Invoice.
Step 8:After generating the e-invoice, you can choose to print it. Click Yes.
Step 9:Your e-invoice will be successfully printed and will include a QR code, e-invoice ID, Acknowledgment No., and Activation Date.
By following these steps, you can generate your e-invoice in BUSY.
How do I ensure the E-Way bill is auto-enabled in BUSY above the threshold limit?
To ensure auto enabled e-way bill in BUSY then follow the given steps :
Step 1: Go to Administration menu
Step 2: Click on configuration
Step 3: Then click on Feature and option
Step 4: Then click on GST/VAT feature
Step 5: Then make sure to enable e-way bill option as Y and configure it
Step 6: Then click on Gsp configuration box and verify to mention correct gsp of webtel and pinnacle in the respective field
Step 7: Then click on Ok button
Step 8: Then save the configuration by click on save button
Step 9: Then go to Voucher series configuration from configuration option
Step 10: Then select voucher and series and click on voucher configuration
Step 11: Then make sure to enable Input Transport detail option as Y
Step 12: Ensure to enable generate e-way bill after saving option as Y
Step 13: Then click on OK button to save the configuration
Stap 14: Afterward, you can generate e-way bill automatically from BUSY
How do I generate E way bills for sales invoices or purchase invoices or sales returns?
To generate an E way bill for a sales, purchase or sales return in BUSY, you can follow these steps:
Step 1: First you need to enable eway bill option for these invoices by going to Administration and click on configuration.
Step 2: Choose the Voucher Series Configuration option and select voucher type such as sales, purchase or sales return.
Step 3: Then, select the voucher series and click on Voucher Configuration.
Step 4: Enable the option Input Transport Details and Generate E way bill After Saving then save.
Step 5: Now, go to Transaction menu and select Sales, Purchase or Sales Return.
Step 6: Click on Add and enter all the necessary details such as date, Vch no., Party, Item, etc.
Step 7: Enter other details in transport details window such as Transporter, Vehicle no, Place, Pincode, etc and save.
Step 8: After saving the voucher a window will appear of Eway bill generation, select yes on it.
Step 9: Check all the details and generate eway bill and wait for the process. After that you can print e way bill.
For automatic IRN generation in BUSY, should I save and alter after entering the details? What is the right process?
If you want to generate automatic IRN then you need to follow the given steps.
Step 1: Ensure you have configured the e invoice configuration properly.
Step 2: Once you have done with the configuration properly then you just need
to save the voucher after entering the details.
Step 3: After save it will show a pop up do you want to generate e invoice click on
yes tab
Step 4: Then generate e invoice window will open where in you can see automatic
JSON plain exce. You need to click on automatic tab.
Step 5: Then you will see a new window automatic e invoice IRN generation where
you will enable the option as per your requirement then press OK tab.
Step 6: Then automatic einvoice generation window will open wherein you will
click on View & generate e invoice then e invoice details window will open
here you will verify the details then click on geerate e invoice then
e invoice will be generated automatically.
I am facing authentication failures while generating e-way bill. What should I do?
To resolve the problem of authentication failures while generate eway bill you can follow below steps.
Step 1: Check your internet connection try with different internet connection.
Step 2: Disable or exclude BUSY from antivirus properties if any anti virus installed.
Step 3: Try with regenerating GSP user name and password and mention in GST/VAT configuration.
Steps to generate the GSP user name and pasword.
Step 1: Open your browser and search ewaybillgst.gov.in.
Step 2: Login your eway bill portal with your eway credentials.
Step 3: Then navigate to left hand side and select option of registration.
Step 4: Under Registration you will find for GSP option click on it.
Step 5: After that authenticate yourself with OTP.
Step 6: In the next window click on add user and chosse GSP named webtel electrosoft private limited.
Step 7: Enter the appropriate Username and Password and add the user.
Step 8: Follow step 6 and 7 for creating another GSP named pinnacle finserv advisors private limited.
Step 9: Enter the same username along with prefix and password in the GSP credentials in GST/VAT configuration in BUSY.
How can i generate e way bill in basic model of BUSY?
Step 1: Go to transaction then select the sales voucher
Step 2: Now, Click on add tab and create the invoice
Step 3: Please ensure that the station, pin code, address, and GSTIN of the party are updated in the party master and the item tax category and valid HSN code are specified in the item master.
Step 4: Afterward, Select Y for E way required option and also mention station and Pin code in transport window along with transporter name and its GSTIN or Vehicle number.
Step 5: Save the Invoice, click on YES to generate E way bill and then select As per government template option.
Step 6: Afterward, Define the path for government template file and Eway billfile path then press on Oktab.
Step 7: Click on check possible errors tab and rectiFinancial Year the errors if have
Step 8: After error rectification , click on proceed with Government template. You e way file in government template will be ready in defined path.
NOTE- You can download the E way bill government template from E bill portal.
I'm trying to enable e-invoicing in BUSY but am unable to enable the e-invoicing , What should I do?
To enable e-invoicing in the in BUSY, kindly follow the step below:
Step1 : Go to Administration, Select on configuration.
Step2 : Then click on feature and options.
Step3 : Select on GST/VAT options.
Step4 : You find e-invoice required config.
Step5 : In e-invoice configuration, you find pin code column.
Step6 : Correct the pin code and save.
Step7 : Click GSP Configurations option
Step8 : Mentions GSP ID of Webtel and Pinnacl
Step9 : To create GSP id login on e-way bill portal
Step10 : Go to Registration Menu and Click on for GSP
Step11 : Verify with your otp
Step12 : Click New and add
Step13: Select user name and select Webtel private limited .
Step14: Create new password and done
Step15 Again add new
Step16: Select user name and select Pinnacl
Step17: Create new password and done.
Enter the GSP user name and Password in GSP ID in BUSY
My accountant creates the E-Way bills from BUSY. Can you explain the process to me so I can guide him better?
You can giude the below mentioned steps to your Accountant:
Step 1: open eway bill portal then click on registration
Step 2: Then click on for gsp then mention otp which was received on registered mobile number or on registered mail id
Step 3: Then click on add new and choose gsp and vendor name (webtel or pinnacle) and create id
"For Automatic configuration of e-way bill in BUSY please follow these steps:
Step 1. Go in Administration then go in configuration
Step 2. Then Go in Features/options menu and click then go in GST/VAT
Step 3. Then Go in E-way bill configuration and mention some detail like from place and pin code
Step 4. Then Go in Gsp configuration and create gsp id and mention here
Step 5. After save configuration Go in Administration then configuration
Step 6. Then Go in voucher series configuration and select voucher type
Step 7. Then select series and click on voucher configuration
Step 8. Enable input transport detail yes and generate E-way bill after save voucher yes
How to generate E way bill for multiple invoice at once? how can we update BUSY release?
In BUSY, You can generate E way bills for multiple invoices by following these steps:
Step 1: Go to Transaction section then Click on GST misc. Utilities
Step 2: Choose E way Bill management option then Select Generate/Print E-way
Step 3: Click on the Automatic tab, then select the voucher type and the invoices for which you want to generate the E-way Bill.
Step 4: Now , click on Generate E- way bill.
To download and install the latest release, follow these steps:
Step 1: Open the BUSY application
Step 2: Click on Company menu then select the Check BUSY update option from it.
Step 3: Now specify the path to download the update setups then click on Download updates tab. Two setup files will appear in specified path.
Step 4: Afterward, go to the location where the setup file was downloaded, and install both the product and statutory setup individually in the same folder where BUSY is installed.
Step 5: After the installation, your BUSY software will be updated.
Note: Take latest backup of your all data before upgrading.
