Frequently Asked
Questions

Q: How to automate eBay bill generation in BUSY after voucher creation?

To generate automatic e-way bill, you need to check below steps : Step 1: Open the Company Step 2: Go to Administration Menu Step 3: Click on Configuration Menu Step 4: Click on Feature and Option Step 5: Click on GST/VAT Step 6: Enable E-way bill Required option as Y Step 7: Then mention the required details and then click on GSP configuration Step 8: Mention valid GSP credential of Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited generated from e-way bill portal and save the configuration by click on save button Step 9: Go to Voucher series configuration from configuration Menu Step 10: Select voucher and series then click on voucher configuration option Step 11: Enable Input Transport Detail as Y Step 12: Enable Generate E-way bill after saving option as Y then save the configuration Step 13: Afterward, while saving invoice, you will get a window of generate e-way bill then click on yes and check errors if any then proceed to generate e-way bill

Q: How do I generate an e-way bill for a shipment going by road and then by rail?

In BUSY, you can generate E way bill for single mode of tranport in a bill. To create E way bill with mention mode of transport either Road or Rail, you can follow these steps: Step 1: Go to Transaction menu and select the voucher such as Sales, Purchase, etc. Step 2: Click on Add and enter all the necessary details such as date, Vch no., Party, Item, etc. Step 3: Enter other details in transport details window such as Transporter, Vehicle no, Place, Pincode, etc and save. Step 4: You can mention Road or Rail in Mode of Transport field. The GR/RR No. is mandatory for Rail. Step 5: After saving the voucher a window will appear of Eway bill generation, select yes on it. Step 6: Check all the details and generate eway bill and wait for the process. After that you can print e way bill. Note: Make sure you have done all the configurations for e way bill generation.

Q: I want to enable e-way bill system in BUSY? How can I enable it?

To enable e-way bill system in BUSY, You need to follow these steps: Step 1: Go to the Administration menu and then click on Configuration. Step 2: Select Features/Options and Click on GST/VAT, then enable the E-way bill requirement and specify the from place and pincode. Step 3: Log in to the E-way portal, then click on API registration. Step 4: Click on Create API user and select GSP IDs Webtel Electrosoft Pvt Ltd and Pinnacle Finserv Advisors Private Limited. Step 5: Click on GSP configuration and specify the GSP IDs and their passwords that you have created on the E-way portal, then validate them successfully. Step 6: Go to Configuration, then click on Voucher Series Configuration. Step 7: Select a series, click on Voucher Configuration, and enable the generation of E-way bill after saving and enable Input Transport Details. Step 8: Now , E-way bill system is enable in yoursoftware and you can generate e-way bill.

Q: The generated e-way bill has incorrect details. How do I cancel it and create a new one?What is the process to check eway bill reports in BUSY?

To cancel and regenerate eway bill if generated with incorrect details you need to follow below steps: Step 1: Go to Transactions and open the voucher which you want to cancel eway bill for. Step 2: Then Press Alt+X as it will prompt for voucher cancel so make it Yes adding the remarks for cancellation Step 3: Then it will prompt for eway bill cancel so make it Yes and add cancellation remarks your eway bill will be cancelled. Step 4: You can also cancel it from eway bill portal if you dont want to cancel your bill. Step 5: To regenerate the eway bill you have to create new sales invoice posting all details need to generate eway bill. To check the eway bill report you can follow below steps: Step 1: Go to Transaction and then GST Misc. Utilities Step 2: Click on E-way bill & E-Invoice Management.There you can check eway bill mulitple reports as per ypur requirement you can check

Q: My username and password for the e-Way bill portal is not working. What is the default username and password I can try?

If having trouble with your username and password for the e-Way bill portal, there is no default username or password for E-waybill you need to create a new GSP user name and password from the E-waybill portal or you can contact the support or customer service of the e-Way bill portal.For this, you can follow these steps : Step 1: Open your Internet browser and log in to eWay Bill Portal - https://ewaybillgst.gov.in. Step 2: Visit the eWay Bill Portal Login page. Step 3: Click on the “Forgot Password” option. Step 4: Enter the User name and the GSTIN or TRANS ID in the respective fields. Step 5: Additionally, enter the captcha code from the image shown and the registered mobile number. Thus, click on the “Send OTP” option. Step 6: Hence, the user will receive an OTP via SMS on their registered mobile number. Using this, the user can log in to their account and create a new password for their account.

Q: Viewing and sharing generated e-invoices in BUSY. How to access and download?

To Viewing and sharing generated e-invoices in BUSY, you can follow the steps below: Step 1: Ensure your e invoice is generated within 48 hours because we can view and share an e invoice within 48 hours only as a government rule. Step 2: If it is generated within 48 hours from the invoice date and time, you can view and share it from BUSY with two options: the first option is Transactions, then Sales, then Modify that particular sales e invoice. In that, click on the Save option, and after saving, it will ask you to print the e invoice, the you can view and share. and 2nd option from Transactions then GST Misc. Utilities then E Way Bill & E Invoice Management then Generate Print E Invoice then Select the sales invoice then click on print of E invoice then you can take E invoice print, then you can view and share.

Q: How can i generate E way bill for sales invoice in BUSY?

To generate E way bill for sales voucher type , you can follow the below steps: Step 1: Go to transaction then select sales voucher type Step 2: Then click on Add option and create the invoice with required details and Make sure that the station, pin code, address, and GSTIN of the party are updated in the party master and the item tax category and valid HSN code are specified in the item master. Step 3: Afterward, Select Y for E Way Bill required option and also mention station and Pin code in transport window along with transporter or Vehicle number. Step 4: After Saving the Invoice, Click on YES to generate E-Way Bill and then select Automatic mode for it. Step 5: Then Click on check possible errors tab and rectify the errors if have Step 8: After error rectification , click on view & generate E way option Step 9: Cross verify the details appear in window and generate E way.

Q: How can I check for errors before generating e-way bills?

To check the possible errors while generating E way Bill, You can follow the below steps: Step 1: Go to transaction then select the Sales voucher type. Step 2: Now, Click on add tab and create the sales invoice Step 3: Please ensure that the station, pin code, address, and GSTIN of the party are updated in the party master and the item tax category and valid HSN code are specified in the item master. Step 4: Afterward, Select Y for E Way Bill required option and also mention station and Pin code in transport window along with transporter or Vehicle number and then save the invoice. Step 5: Now,click on YES to generate E-Way Bill and then select Automatic mode for it. Step 6: Now,Click on check possible errors tab and rectify the errors if have Step 7: After error rectification , click on view & generate E invoice option Step 8: Cross verify the details appear in window and generate E way.

Q: What is the process to generate e-way bills for credit/debit notes to suppliers in the software?

For generation of E-way bill you need to create GSP id and password from E-way bill portal and enter GSP ID password in BUSY E-way bill configration then you are able to create E-way bill automatic from BUSY. Please follow below mention steps to create GSP Id and password:- Step 1:- Login on E-way bill portal. Step 2:- Registration Step 3:- Select for GSP Step 4:- Verify OTP and then create GSP id password select GSP name Webtel Electrosoft Pvt. Ltd. For E-way bill configration in BUSY after created GSP Id and password please follow below mention steps:- Step 1:- Administration Tab, Step 2:- Configration Step 3:- Feature / option Step 4:- GST/VAT Step 5:- E-way bill required enable and configure place and pincode details. GSP configration enter GSP ID and password which was created from E-way bill portal. Save Step 6:- Create invoice and it ask for Automatic E-way bill creation do Yes

Q: I want to change the GSP in BUSY. What is the process?What are the prerequisite settings required in BUSY for e-way bill integration?

For add Gsp id please follow these steps: 1. open eway bill portal then click on registration 2. Then click on for gsp then mention otp which was received on registered mobile number or on registered mail id 4. Then click on add new and choose gsp and vendor name (webtel or pinnacle) and create id "For Automatic configuration of e-way bill in BUSY please follow these steps: 1. Go in Administration then go in configuration 2. Then Go in Features/options menu and click then go in GST/VAT 3. Then Go in E-way bill configuration and mention some detail like from place and pin code 4. Then Go in Gsp configuration and create gsp id and mention here 5. After save configuration Go in Administration then configuration 6. Then Go in voucher series configuration and select voucher type 7. Then select series and click on voucher configuration 8. Enable input transport detail yes and generate E-way bill after save voucher yes

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How to automate eBay bill generation in BUSY after voucher creation?

To generate automatic e-way bill, you need to check below steps :
Step 1: Open the Company
Step 2: Go to Administration Menu
Step 3: Click on Configuration Menu
Step 4: Click on Feature and Option
Step 5: Click on GST/VAT 
Step 6: Enable E-way bill Required option as Y
Step 7: Then mention the required details and then click on GSP configuration
Step 8: Mention valid GSP credential of Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited generated from e-way bill portal and save the configuration by click on save button
Step 9: Go to Voucher series configuration from configuration Menu
Step 10: Select voucher and series then click on voucher configuration option
Step 11: Enable Input Transport Detail as Y
Step 12: Enable Generate E-way bill after saving option as Y then save the configuration
Step 13: Afterward, while saving invoice, you will get a window of generate e-way bill then click on yes and check errors if any then proceed to generate e-way bill

How do I generate an e-way bill for a shipment going by road and then by rail?

In BUSY, you can generate E way bill for single mode of tranport in a bill. To create E way bill with mention mode of transport either Road or Rail, you can follow these steps:
Step 1: Go to Transaction menu and select the voucher such as Sales, Purchase, etc.
Step 2: Click on Add and enter all the necessary details such as date, Vch no., Party, Item, etc.
Step 3: Enter other details in transport details window such as Transporter, Vehicle no, Place, Pincode, etc and save. 
Step 4: You can mention Road or Rail in Mode of Transport field. The GR/RR No. is mandatory for Rail.
Step 5: After saving the voucher a window will appear of Eway bill generation, select yes on it.
Step 6: Check all the details and generate eway bill and wait for the process. After that you can print e way bill.
Note: Make sure you have done all the configurations for e way bill generation.

I want to enable e-way bill system in BUSY? How can I enable it?

To enable e-way bill system in BUSY, You need to follow these steps: 
Step 1: Go to the Administration menu and then click on Configuration. 
Step 2: Select Features/Options and Click on GST/VAT, then enable the E-way bill requirement and specify the from place and pincode. 
Step 3: Log in to the E-way portal, then click on API registration. 
Step 4: Click on Create API user and select GSP IDs Webtel Electrosoft Pvt Ltd and Pinnacle Finserv Advisors Private Limited. 
Step 5: Click on GSP configuration and specify the GSP IDs and their passwords that you have created on the E-way portal, then validate them successfully. 
Step 6: Go to Configuration, then click on Voucher Series Configuration. 
Step 7: Select a series, click on Voucher Configuration, and enable the generation of E-way bill after saving and enable Input Transport Details. 
Step 8: Now , E-way bill system is enable in yoursoftware and you can generate e-way bill.

The generated e-way bill has incorrect details. How do I cancel it and create a new one?What is the process to check eway bill reports in BUSY?

To cancel and regenerate eway bill if generated with incorrect details you need to follow below steps:
Step 1: Go to Transactions and open the voucher which you want to cancel eway bill for.
Step 2: Then Press Alt+X as it will prompt for voucher cancel so make it Yes adding the remarks for cancellation
Step 3: Then it will prompt for eway bill cancel so make it Yes and add cancellation remarks your eway bill will be cancelled.
Step 4: You can also cancel it from eway bill portal if you dont want to cancel your bill.
Step 5: To regenerate the eway bill you have to create new sales invoice posting all details need to generate eway bill.
To check the eway bill report you can follow below steps:
Step 1: Go to Transaction and then GST Misc. Utilities 
Step 2: Click on E-way bill & E-Invoice Management.There you can check eway bill mulitple reports as per ypur requirement you can check

My username and password for the e-Way bill portal is not working. What is the default username and password I can try?

If having trouble with your username and password for the e-Way bill portal, there is no default username or password for E-waybill you need to create a new GSP user name and password from the E-waybill portal or you can contact the support or customer service of the e-Way bill portal.For this, you can follow these steps :
Step 1: Open your Internet browser and log in to eWay Bill Portal - https://ewaybillgst.gov.in.
Step 2: Visit the eWay Bill Portal Login page.
Step 3: Click on the “Forgot Password” option.
Step 4: Enter the User name and the GSTIN or TRANS ID in the respective fields.
Step 5: Additionally, enter the captcha code from the image shown and the registered mobile number. Thus, click on the “Send OTP” option.
Step 6: Hence, the user will receive an OTP via SMS on their registered mobile number. Using this, the user can log in to their account and create a new password for their account.

Viewing and sharing generated e-invoices in BUSY. How to access and download?

To Viewing and sharing generated e-invoices in BUSY, you can follow the steps below: 
 Step 1: Ensure your e invoice is generated within 48 hours because we can view and share an e invoice within 48 hours only as a government rule. 
 Step 2: If it is generated within 48 hours from the invoice date and time, you can view and share it from BUSY with two options: the first option is Transactions, then Sales, then Modify that particular sales e invoice. In that, click on the Save option, and after saving, it will ask you to print the e invoice, the you can view and share. 
 and 2nd option from Transactions then GST Misc. Utilities then E Way Bill & E Invoice Management then Generate Print E Invoice then Select the sales invoice then click on print of E invoice then you can take E invoice print, then you can view and share.

How can i generate E way bill for sales invoice in BUSY?

To generate E way bill for sales voucher type , you can follow the below steps:
Step 1: Go to transaction then select sales voucher type
Step 2: Then click on Add option and create the invoice with required details and Make sure that the station, pin code, address, and GSTIN of the party are updated in the party master and the item tax category and valid HSN code are specified in the item master.
Step 3: Afterward, Select Y for E Way Bill required option and also mention station and Pin code in transport window along with transporter or Vehicle number.
Step 4: After Saving the Invoice, Click on YES to generate E-Way Bill and then select Automatic mode for it.
Step 5: Then Click on check possible errors tab and rectify the errors if have
Step 8: After error rectification , click on view & generate E way option
Step 9: Cross verify the details appear in window and generate E way.

How can I check for errors before generating e-way bills?

To check the possible errors while generating E way Bill, You can follow the below steps:
Step 1: Go to transaction then select the Sales voucher type.
Step 2: Now, Click on add tab and create the sales invoice
Step 3: Please ensure that the station, pin code, address, and GSTIN of the party are updated in the party master and the item tax category and valid HSN code are specified in the item master.
Step 4: Afterward, Select Y for E Way Bill required option and also mention station and Pin code in transport window along with transporter or Vehicle number and then save the invoice.
Step 5: Now,click on YES to generate E-Way Bill and then select Automatic mode for it.
Step 6: Now,Click on check possible errors tab and rectify the errors if have
Step 7: After error rectification , click on view & generate E invoice option
Step 8: Cross verify the details appear in window and generate E way.

What is the process to generate e-way bills for credit/debit notes to suppliers in the software?

For generation of E-way bill you need to create GSP id and password from E-way bill portal and enter GSP ID password in BUSY E-way bill configration then you are able to create E-way bill automatic from BUSY. Please follow below mention steps to create GSP Id and password:-
 Step 1:- Login on E-way bill portal.
 Step 2:- Registration 
 Step 3:- Select for GSP
 Step 4:- Verify OTP and then create GSP id password select GSP name Webtel Electrosoft Pvt. Ltd.
 For E-way bill configration in BUSY after created GSP Id and password please follow below mention steps:-
 Step 1:- Administration Tab,
 Step 2:- Configration 
 Step 3:- Feature / option
 Step 4:- GST/VAT
 Step 5:- E-way bill required enable and configure place and pincode details. GSP configration enter GSP ID and password which was created from E-way bill portal. Save
 Step 6:- Create invoice and it ask for Automatic E-way bill creation do Yes

I want to change the GSP in BUSY. What is the process?What are the prerequisite settings required in BUSY for e-way bill integration?

For add Gsp id please follow these steps:
1. open eway bill portal then click on registration 
2. Then click on for gsp then mention otp which was received on registered mobile number or on registered mail id 
4. Then click on add new and choose gsp and vendor name (webtel or pinnacle) and create id 
"For Automatic configuration of e-way bill in BUSY please follow these steps:
1. Go in Administration then go in configuration
2. Then Go in Features/options menu and click then go in GST/VAT
3. Then Go in E-way bill configuration and mention some detail like from place and pin code
4. Then Go in Gsp configuration and create gsp id and mention here 
5. After save configuration Go in Administration then configuration 
6. Then Go in voucher series configuration and select voucher type 
7. Then select series and click on voucher configuration 
8. Enable input transport detail yes and generate E-way bill after save voucher yes

Frequently AskedQuestions