Frequently Asked
Questions

Q: I am unable to generate an E-waybill. How can i resolve this ?

If you are facing issues with generating an E-waybill, there could be several reasons for it. Here are some common steps you can take to resolve the issue: 1. Ensure that the information provided, such as GSTIN, invoice numbers, product details, etc., is accurate and in the correct format. 2. Sometimes, the e-way bill portal might face technical issues. In such cases, wait for some time and try generating the e-way bill again. 3. Ensure that the GSTIN of the supplier and recipient are correct and correspond with the respective state codes. 4. Hsn code should be correct for Goods 5. Verify GST no. of the supplier is correct or not. 6. Bill to party location can not be blank for this mention of the station name in party master. 7. The distance between the pincode is too high. For this in the transport window type distance as 0 then proceed

Q: How can I troubleshoot errors in the E-Way Bill portal integration with BUSY?

To troubleshoot errors in the E-Way Bill portal integration with BUSY, you can follow these steps: 1. Double-check the credentials: Ensure that you have entered the correct login credentials for the E-Way Bill portal in the BUSY software. 2. Verify internet connectivity: Make sure you have a stable internet connection to establish a successful integration with the E-Way Bill portal. 3. Check for software updates: Ensure that you are using the latest version of BUSY, as outdated versions may have compatibility issues with the E-Way Bill portal. 4. Review integration settings: Verify that the integration settings in BUSY are correctly configured for the E-Way Bill portal. Check if all the required fields and options are properly filled. 5. Contact support: If the issue persists, reach out to BUSY's customer support for further assistance. They can provide specific troubleshooting steps based on the error you are encountering.

Q: Guidance needed for configuring BUSY to start generating e-invoices. Can you guide through the process?

Step 1 : Go to the Administration Menu, then Configuration, and click on GST/VAT in the Features/Options tab. Step 2 : Find E-Invoice configuration and enable it. Step 3 : Update your company's location, pincode, and GSP details. Step 4 : Now go to Voucher Series Configuration in Administration then Configuration. Step 5 : Choose the Sales Voucher series where you want to generate E-Invoice and Click on Voucher Configuration. Step 6 : If Transport Details are not enabled, then enable it and enable 'Generate E-Invoice after Saving' option. Step 7 : Go to Administration->Configuration->Invoice Document Printing->Standard. Step 8 : Select Sales Invoice, enable E-Invoice QR Code, IRN, ACK no & Date, and save the configuration. Step 9 : Make sure the Station, Pincode, Address with GSTIN (B2B) is updated in Party Masters. Now you're all set to generate E-Invoices in BUSY.

Q: What are the common errors or issues that can prevent an e-bill from generating?

To check some steps while creating e-way bill Step 1: Check the GSP credential is validate successfully and for checking this you need to go to Administration Menu Step 2: Click on configuration feature. Step 3: Click on Feature and Option. Step 4: Click on GST/VAT feature then check e-way bill option is enabled then go to GSP configuration option and validate it Step 5: Giving priority to webtel and pinnacle one by one in GSP configuration and validate it Step 6: If any error occured while validate GSP credential then regenrate GSP credential from E-way bill portal Step 7: Then open voucher in modify mode and check all neccessary details are mentioned Step 8: In transport detail window station and pincode should be mentioned Step 9: Then Check Your internet connection is working properly Step 10: Then Check your Antivirus and window firewall is disabled as it might be block your BUSY Step 11: Exclude BUSYwin.exe from anitivirus

Q: Can you guide me step-by-step on how to generate my first e-bill on BUSY?

Please follow the below steps to generate E-way bill in BUSY: Step 1: Go to transaction then open the voucher or create a voucher of which you want generate E-way bill Step 2: Make sure that the station, pin code, address, and GSTIN of the party are updated in the party master and the item tax category and valid HSN code are specified in the item master. Step 3: Afterward, Select Y for E Way Bill required option and also mention station and Pin code in transport window along with transporter or Vehicle number. Step 4: After Saving the Invoice, Click on YES to generate E-Way Bill and then select Automatic mode for it. Step 5: Then Click on check possible errors tab and rectify the errors if have Step 8: After error rectification , click on view & generate E invoice option Step 9: Cross verify the details appear in window and generate E way bill.

Q: How to generate e-way bills for the split bills?

To generate E way Bill for Splited Voucher , follow the below step: Step 1: Open the splited voucher in modify mode. Step 2: Make sure that the station, pin code, address, and GSTIN of the party are updated in the party master and the item tax category and valid HSN code are specified in the item master.Before saving invoice , a transport window will appear. Step 3: Afterward, Select Y for E Way Bill required option and also mention station and Pin code in transport window along with transporter or Vehicle number. Step 4: After Saving the Invoice, Click on YES to generate E-Way Bill and then select Automatic mode for it. Step 5: Then Click on check possible errors tab and rectify the errors if have Step 8: After error rectification , click on view & generate E way Bill option Step 9: Cross verify the details appear in window and generate E way.

Q: How do I generate e way bills for interstate stock transfers in BUSY?How do I generate accurate GER numbers in BUSY?

To generate E way bill for interstate stock transfer like one branch to another in BUSY, you need to follow these steps: Step 1: First you need to create a party with the target location. Step 2: Next, Go to Transaction menu and select Sales. Step 3: Click on Add and enter all the necessary details such as date, Vch no., Party, Item, etc. Step 4: Enter other details in transport details window such as Transporter, Vehicle no, Place, Pincode, etc and save. Step 5: After saving the voucher a window will appear of Eway bill generation, select yes on it. Step 6: Check all the details and generate eway bill and wait for the process. After that you can print e way bill. Step 7: Now, in other branch you need to create another party and add purchase voucher to receive goods. Note: Make sure you have done all the configurations for e way bill generation.

Q: I have multiple stores/branches with same GST number. How can I generate E-Way bills from all locations automatically?

To generate E way Bill for multiple branches of different addressess with same GSTIN, you need to maintain multi branch which can be done in enterprise model of BUSY. To create the multiple branch , follow these steps: Step 1: Go to administration then click on configuration Step 2: Choose features/option then select enterprise features Step 3: Specify Y to enbale multi branch details and click on branch details tab. Step 4: Click on Add branch master then mention the branch name, specify Y to create voucher series, user, Material center and save the window. Step 5: Define the branch information, including name and address. Do not enable the configuration of GST details since the GSTIN is the same for all branches. The configuration done by the admin user will apply to all branches. Save the configuration. Step 6: At last, Login the company with particular branch user and create the E way Bill from Branch.

Q: I want to create a new GSP ID in BUSY. What is the process to do this?

To create a new GSP ID, In BUSY, we can't create GSP IDs; we have to create them in the E-way bill portal, to create GSP IDs in the portal for Webtel and Pinnacle's ID and password, you need to follow the below steps: Step 1: Login to https://ewaybillgst.gov.in/, then click on login and enter the E-way bill login and password. Step 2: After logging in to the page, you will find the registration option. Step 3: then click on For GSP and send the OTP, and then verify the OTP and create the user for Webtel and Pinnacle. Then select the Add new option. After clicking on the Add new option, select the GSP provider name, then select the GSP user name and confirm the GSP user name. After entering the password as required, click on Add, and it will create the GSP ID successfully.

Q: How can I troubleshoot issues related to e-waybill generation in BUSY?

To troubleshoot issues with e-waybill generation in BUSY follow this: Step 1: Make sure you have successfully created gsp id and configure that in BUSY such as webtel,pinnacle Step 2: Ensure that all the mandatory configuration is properly done in the BUSY software Step 3: Make sure you have specify correct details while doing entry in BUSY Step 4: Ensure that internet connectivity is proper in your system Step 5: BUSY should be excluded from antivirus,firewall Step 6: Go to GST/VAT configuration where you specify the GSP id and set gsp from automatic to webtel and pinnacle and then try to generate check one by one after configure this Step 7: If still facing issue then may be the portal server is down so you need to wait or contact to E-waybill portal support Step 8: Otherwise check the error description and try to solve this accordingly

Find Solutions to Common Issues Related to taxation - e way bill generation

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I am unable to generate an E-waybill. How can i resolve this ?

If you are facing issues with generating an E-waybill, there could be several reasons for it. Here are some common steps you can take to resolve the issue: 
1. Ensure that the information provided, such as GSTIN, invoice numbers, product details, etc., is accurate and in the correct format. 
2. Sometimes, the e-way bill portal might face technical issues. In such cases, wait for some time and try generating the e-way bill again. 
3. Ensure that the GSTIN of the supplier and recipient are correct and correspond with the respective state codes. 
4. Hsn code should be correct for Goods 
5. Verify GST no. of the supplier is correct or not. 
6. Bill to party location can not be blank for this mention of the station name in party master. 
7. The distance between the pincode is too high. For this in the transport window type distance as 0 then proceed

How can I troubleshoot errors in the E-Way Bill portal integration with BUSY?

To troubleshoot errors in the E-Way Bill portal integration with BUSY, you can follow these steps:
 1. Double-check the credentials: Ensure that you have entered the correct login credentials for the E-Way Bill portal in the BUSY software.
 2. Verify internet connectivity: Make sure you have a stable internet connection to establish a successful integration with the E-Way Bill portal.
 3. Check for software updates: Ensure that you are using the latest version of BUSY, as outdated versions may have compatibility issues with the E-Way Bill portal.
 4. Review integration settings: Verify that the integration settings in BUSY are correctly configured for the E-Way Bill portal. Check if all the required fields and options are properly filled.
 5. Contact support: If the issue persists, reach out to BUSY's customer support for further assistance. They can provide specific troubleshooting steps based on the error you are encountering.

Guidance needed for configuring BUSY to start generating e-invoices. Can you guide through the process?

Step 1 : Go to the Administration Menu, then Configuration, and click on GST/VAT in the Features/Options tab. 
 Step 2 : Find E-Invoice configuration and enable it. 
 Step 3 : Update your company's location, pincode, and GSP details. 
 Step 4 : Now go to Voucher Series Configuration in Administration then Configuration. 
 Step 5 : Choose the Sales Voucher series where you want to generate E-Invoice and Click on Voucher Configuration. 
 Step 6 : If Transport Details are not enabled, then enable it and enable 'Generate E-Invoice after Saving' option. 
 Step 7 : Go to Administration->Configuration->Invoice Document Printing->Standard. 
 Step 8 : Select Sales Invoice, enable E-Invoice QR Code, IRN, ACK no & Date, and save the configuration. 
 Step 9 : Make sure the Station, Pincode, Address with GSTIN (B2B) is updated in Party Masters. 
 Now you're all set to generate E-Invoices in BUSY.

What are the common errors or issues that can prevent an e-bill from generating?

To check some steps while creating e-way bill
Step 1: Check the GSP credential is validate successfully and for checking this you need to go to Administration Menu
Step 2: Click on configuration feature.
Step 3: Click on Feature and Option.
Step 4: Click on GST/VAT feature then check e-way bill option is enabled then go to GSP configuration option and validate it 
Step 5: Giving priority to webtel and pinnacle one by one in GSP configuration and validate it 
Step 6: If any error occured while validate GSP credential then regenrate GSP credential from E-way bill portal
Step 7: Then open voucher in modify mode and check all neccessary details are mentioned
Step 8: In transport detail window station and pincode should be mentioned
Step 9: Then Check Your internet connection is working properly
Step 10: Then Check your Antivirus and window firewall is disabled as it might be block your BUSY
Step 11: Exclude BUSYwin.exe from anitivirus

Can you guide me step-by-step on how to generate my first e-bill on BUSY?

Please follow the below steps to generate E-way bill in BUSY:
Step 1: Go to transaction then open the voucher or create a voucher of which you want generate E-way bill
Step 2: Make sure that the station, pin code, address, and GSTIN of the party are updated in the party master and the item tax category and valid HSN code are specified in the item master.
Step 3: Afterward, Select Y for E Way Bill required option and also mention station and Pin code in transport window along with transporter or Vehicle number.
Step 4: After Saving the Invoice, Click on YES to generate E-Way Bill and then select Automatic mode for it.
Step 5: Then Click on check possible errors tab and rectify the errors if have
Step 8: After error rectification , click on view & generate E invoice option
Step 9: Cross verify the details appear in window and generate E way bill.

How to generate e-way bills for the split bills?

To generate E way Bill for Splited Voucher , follow the below step:
Step 1: Open the splited voucher in modify mode.
Step 2: Make sure that the station, pin code, address, and GSTIN of the party are updated in the party master and the item tax category and valid HSN code are specified in the item master.Before saving invoice , a transport window will appear. 
Step 3: Afterward, Select Y for E Way Bill required option and also mention station and Pin code in transport window along with transporter or Vehicle number.
Step 4: After Saving the Invoice, Click on YES to generate E-Way Bill and then select Automatic mode for it.
Step 5: Then Click on check possible errors tab and rectify the errors if have
Step 8: After error rectification , click on view & generate E way Bill option
Step 9: Cross verify the details appear in window and generate E way.

How do I generate e way bills for interstate stock transfers in BUSY?How do I generate accurate GER numbers in BUSY?

To generate E way bill for interstate stock transfer like one branch to another in BUSY, you need to follow these steps:
Step 1: First you need to create a party with the target location.
Step 2: Next, Go to Transaction menu and select Sales.
Step 3: Click on Add and enter all the necessary details such as date, Vch no., Party, Item, etc.
Step 4: Enter other details in transport details window such as Transporter, Vehicle no, Place, Pincode, etc and save. 
Step 5: After saving the voucher a window will appear of Eway bill generation, select yes on it.
Step 6: Check all the details and generate eway bill and wait for the process. After that you can print e way bill.
Step 7: Now, in other branch you need to create another party and add purchase voucher to receive goods.
Note: Make sure you have done all the configurations for e way bill generation.

I have multiple stores/branches with same GST number. How can I generate E-Way bills from all locations automatically?

To generate E way Bill for multiple branches of different addressess with same GSTIN, you need to maintain multi branch which can be done in enterprise model of BUSY. 
To create the multiple branch , follow these steps:
Step 1: Go to administration then click on configuration
Step 2: Choose features/option then select enterprise features
Step 3: Specify Y to enbale multi branch details and click on branch details tab.
Step 4: Click on Add branch master then mention the branch name, specify Y to create voucher series, user, Material center and save the window.
Step 5: Define the branch information, including name and address. Do not enable the configuration of GST details since the GSTIN is the same for all branches. The configuration done by the admin user will apply to all branches. Save the configuration.
Step 6: At last, Login the company with particular branch user and create the E way Bill from Branch.

I want to create a new GSP ID in BUSY. What is the process to do this?

To create a new GSP ID, In BUSY, we can't create GSP IDs; we have to create them in the E-way bill portal, to create GSP IDs in the portal for Webtel and Pinnacle's ID and password, you need to follow the below steps: 
 Step 1: Login to https://ewaybillgst.gov.in/, then click on login and enter the E-way bill login and password. 
 Step 2: After logging in to the page, you will find the registration option. 
 Step 3: then click on For GSP and send the OTP, and then verify the OTP and create the user for Webtel and Pinnacle. 
 Then select the Add new option. After clicking on the Add new option, select the GSP provider name, then select the GSP user name and confirm the GSP user name. After entering the password as required, click on Add, and it will create the GSP ID successfully.

How can I troubleshoot issues related to e-waybill generation in BUSY?

To troubleshoot issues with e-waybill generation in BUSY follow this:
 Step 1: Make sure you have successfully created gsp id and configure that in BUSY such as webtel,pinnacle
 Step 2: Ensure that all the mandatory configuration is properly done in the BUSY software
 Step 3: Make sure you have specify correct details while doing entry in BUSY 
 Step 4: Ensure that internet connectivity is proper in your system
 Step 5: BUSY should be excluded from antivirus,firewall 
 Step 6: Go to GST/VAT configuration where you specify the GSP id and set gsp from automatic to webtel and pinnacle and then try to generate check one by one after configure this
 Step 7: If still facing issue then may be the portal server is down so you need to wait or contact to E-waybill portal support
 Step 8: Otherwise check the error description and try to solve this accordingly

Frequently AskedQuestions