Frequently Asked
Questions

Q: Issues with replicating an e-invoice in BUSY after initial generation. Troubleshooting steps.

If you're having trouble replicating an e-invoice in BUSY after the initial generation, here's how to troubleshoot: If you can't make PDF invoices in BUSY and keep getting errors, here are two possible reasons and how to fix them: Reason 1:If your printer driver is missing, you won't be able to create PDFs. Also, if you don't have the right PDF document reader installed, you can't view the invoice. Reason 2:If you try to print an E-invoice that was generated more than 2 days ago, it won't work. To resolve these issues, make sure your printer driver is installed and you have the right PDF reader. Also, don't attempt to print E-invoices that are older than 2 days.

Q: How do I integrate BUSY with the government E-Invoicing portal? What are the steps?

Here are the steps for integrate or link government e-invoice portal with BUSY : Note : Make sure to create GSP ID or API from e-invoice portal then, Step 1: Go to Administration Menu Step 2: Click on configuration Step 3: Then click on Feature and option Step 4: Then click on GST/VAT feature Step 5: Then make sure to enable e-invoice option as Y and configure it Step 6: Then click on GSP configuration box Step 6: Then mentioned GSP or API in the respective field of Webtel and Pinnacle then click on validate button, after successful validation click on OK button Step 7: Then save the configuration by click on save button

Q: I made changes as advised but still can't generate e-waybills. What could be wrong?

If you made changes as advised but still E-waybill is not generated may be you did not configure it properly or did some mistake in entry like: 1. Make sure E-waybill option is yes alongwith correct details and gsp id is configured in GST/VAT configuration and its correct 2. Make sure you have enabled input transport details and generate e-waybill after saving option from voucher series configuration 3. Make sure internet connection is proper and BUSY should be exclude from antivirus 4. Make sure all the details mentioned in vouchers like hsn code, tax rate,gstin number and address ,pincode etc should be correct 5. If still facing issue while generate e-waybill pls check on portal may be portal server down due to maintainance or due some other reason "

Q: What are the compliance requirements for e-invoicing and e-way bills?

The compliance requirement for generation of e-way bill: Note : Ensure to enable the option for the generation of e-way bills and e-invoices, and mention respective GSP IDs in GSP configuration Box Step 1: The threshold limit for e-way bill generation falls within the range of 50000 to 100,000 to invoice value Step 2: Please make sure to mention Transporter ID or vehicle no. in Transport detail window Step 3: Then you can generate e-way bill automatically from BUSY The requirement to generate e-invoice : Step 1: E-invoicing will be applicable to the respective party if their turnover exceeds 5 crore. Step 2: Ensure that mention station and pincode in party master Step 3: Mention To place and pincode in transport detail window Step 4: Then you can generate e-invoice

Q: I made a sale/purchase but the e-way bill did not generate automatically. What could be wrong?

If you create a sale or purchase bill and E-waybill is not generated may be you did not configure it properly or did some mistake in entry like: 1. Make sure E-waybill option is yes alongwith correct details and gsp id is configured in GST/VAT configuration and its correct 2. Make sure you have enabled input transport details and generate e-waybill after saving option from voucher series configuration 3. Make sure internet connection is proper and BUSY should be exclude from antivirus 4. Make sure all the details mentioned in vouchers like hsn code, tax rate,gstin number and address ,pincode etc should be correct 5. If still facing issue while generate e-waybill pls check on portal may be portal server down due to maintainance or due some other reason

Q: I made changes as advised but still cannot generate e-way bills. What should I do?

If you made changes as advised but still E-waybill is not generated may be you did not configure it properly or did some mistake in entry like: 1. Make sure E-waybill option is yes alongwith correct details and gsp id is configured in GST/VAT configuration and its correct 2. Make sure you have enabled input transport details and generate e-waybill after saving option from voucher series configuration 3. Make sure internet connection is proper and BUSY should be exclude from antivirus 4. Make sure all the details mentioned in vouchers like hsn code, tax rate,gstin number and address ,pincode etc should be correct 5. If still facing issue while generate e-waybill pls check on portal may be portal server down due to maintainance or due some other reason "

Q: The E-Way Bill and invoice are not generating together at the same time. How can I fix this issue?

To fix the issue of the E-Way Bill and invoice not generating together at the same time, you can try the following steps: 1. Ensure that you have entered all the required details correctly while generating both the E-Way Bill and invoice. 2. Check if there are any errors or discrepancies in the data entered for the E-Way Bill or invoice. 3. Verify that your internet connection is stable and functioning properly. 4. Check HSN/SAC available on both portals if not use-common HSN/SAC 5. If the issue persists, contact the support team of the software or platform you are using for assistance in resolving the issue. They will be able to provide specific guidance based on the software or platform you are using.

Q: I made a sales invoice but e-waybill is not getting generated? What could be wrong?What are the prerequisites for generating e-way bills from BUSY?

If you create a sale bill and E-waybill is not generated may be you did not configure it properly or did some mistake in entry like: 1. Make sure E-waybill option is yes alongwith correct details and gsp id is configured in GST/VAT configuration and its correct 2. Make sure you have enabled input transport details and generate e-waybill after saving option from voucher series configuration 3. Make sure internet connection is proper and BUSY should be exclude from antivirus 4. Make sure all the details mentioned in vouchers like hsn code, tax rate,gstin number and address ,pincode etc should be correct 5. If still facing issue while generate e-waybill pls check on portal may be portal server down due to maintainance or due some other reason "

Q: How do I create a new e way bill in BUSY?

To create a new e way bill in BUSY, you need to follow these steps: Make sure all the eway bill configurations are done. Step 1: Open your company and go to Transaction menu. Step 2: Select voucher type of which voucher you want to generate e way bill. Step 3: Click on Add and enter all the necessary details such as date, Vch no., Party, Item, etc. Step 4: Enter other details in transport details window such as Transporter, Vehicle no, Place, Pincode, etc and save. Step 5: After saving the voucher a window will appear of Eway bill generation, select yes on it. Step 6: Check all the details and generate eway bill and wait for the process. Step 7: Once generate successfully you can print E way bill.

Q: How do I ensure my transporter details like GSTN number are correctly recorded in BUSY for generating e-invoices?

To ensure transporter details like GSTIN no. are correctly mentioned in BUSY then follow the given steps: Step 1: Go to Administration Menu Step 2: Click on Miscellaneous data entry Step 3: Then click on Input Transporter GSTIN/ID option Step 4: Then Click on load Tranporter button shown in the left side of the screen Step 5: Then check tansporter GSTIN/ID if incorrect then correct it by double click on the respective field Step 6: Then click on save button and save the transporter detail Step 7: Then while creating invoice, In tarnsport detail window select Transporter in the given field of transport Step 8: Then specify other details and click on OK button and proceed to generate e-invoice

Find Solutions to Common Issues Related to taxation - e way bill generation

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

Issues with replicating an e-invoice in BUSY after initial generation. Troubleshooting steps.

If you're having trouble replicating an e-invoice in BUSY after the initial generation, here's how to troubleshoot: 
 If you can't make PDF invoices in BUSY and keep getting errors, here are two possible reasons and how to fix them: 
 Reason 1:If your printer driver is missing, you won't be able to create PDFs. 
 Also, if you don't have the right PDF document reader installed, you can't view the invoice. 
 Reason 2:If you try to print an E-invoice that was generated more than 2 days ago, it won't work. 
 To resolve these issues, make sure your printer driver is installed and you have the right PDF reader. Also, don't attempt to print E-invoices that are older than 2 days.

How do I integrate BUSY with the government E-Invoicing portal? What are the steps?

Here are the steps for integrate or link government e-invoice portal with BUSY :
 Note : Make sure to create GSP ID or API from e-invoice portal then, 
 Step 1: Go to Administration Menu 
 Step 2: Click on configuration 
 Step 3: Then click on Feature and option 
 Step 4: Then click on GST/VAT feature 
 Step 5: Then make sure to enable e-invoice option as Y and configure it 
 Step 6: Then click on GSP configuration box 
 Step 6: Then mentioned GSP or API in the respective field of Webtel and Pinnacle then click on validate button, after successful validation click on OK button 
 Step 7: Then save the configuration by click on save button

I made changes as advised but still can't generate e-waybills. What could be wrong?

If you made changes as advised but still E-waybill is not generated may be you did not configure it properly or did some mistake in entry like:
1. Make sure E-waybill option is yes alongwith correct details and gsp id is configured in GST/VAT configuration and its correct
2. Make sure you have enabled input transport details and generate e-waybill after saving option from voucher series configuration
3. Make sure internet connection is proper and BUSY should be exclude from antivirus
4. Make sure all the details mentioned in vouchers like hsn code, tax rate,gstin number and address ,pincode etc should be correct
5. If still facing issue while generate e-waybill pls check on portal may be portal server down due to maintainance or due some other reason
 "

What are the compliance requirements for e-invoicing and e-way bills?

The compliance requirement for generation of e-way bill:
Note : Ensure to enable the option for the generation of e-way bills and e-invoices, and mention respective GSP IDs in GSP configuration Box
Step 1: The threshold limit for e-way bill generation falls within the range of 50000 to 100,000 to invoice value
Step 2: Please make sure to mention Transporter ID or vehicle no. in Transport detail window
Step 3: Then you can generate e-way bill automatically from BUSY 
The requirement to generate e-invoice :
Step 1: E-invoicing will be applicable to the respective party if their turnover exceeds 5 crore.
Step 2: Ensure that mention station and pincode in party master 
Step 3: Mention To place and pincode in transport detail window 
Step 4: Then you can generate e-invoice

I made a sale/purchase but the e-way bill did not generate automatically. What could be wrong?

If you create a sale or purchase bill and E-waybill is not generated may be you did not configure it properly or did some mistake in entry like:
1. Make sure E-waybill option is yes alongwith correct details and gsp id is configured in GST/VAT configuration and its correct
2. Make sure you have enabled input transport details and generate e-waybill after saving option from voucher series configuration
3. Make sure internet connection is proper and BUSY should be exclude from antivirus
4. Make sure all the details mentioned in vouchers like hsn code, tax rate,gstin number and address ,pincode etc should be correct
5. If still facing issue while generate e-waybill pls check on portal may be portal server down due to maintainance or due some other reason

I made changes as advised but still cannot generate e-way bills. What should I do?

If you made changes as advised but still E-waybill is not generated may be you did not configure it properly or did some mistake in entry like:
1. Make sure E-waybill option is yes alongwith correct details and gsp id is configured in GST/VAT configuration and its correct
2. Make sure you have enabled input transport details and generate e-waybill after saving option from voucher series configuration
3. Make sure internet connection is proper and BUSY should be exclude from antivirus
4. Make sure all the details mentioned in vouchers like hsn code, tax rate,gstin number and address ,pincode etc should be correct
5. If still facing issue while generate e-waybill pls check on portal may be portal server down due to maintainance or due some other reason
 "

The E-Way Bill and invoice are not generating together at the same time. How can I fix this issue?

To fix the issue of the E-Way Bill and invoice not generating together at the same time, you can try the following steps: 
1. Ensure that you have entered all the required details correctly while generating both the E-Way Bill and invoice. 
2. Check if there are any errors or discrepancies in the data entered for the E-Way Bill or invoice. 
3. Verify that your internet connection is stable and functioning properly. 
4. Check HSN/SAC available on both portals if not use-common HSN/SAC 
5. If the issue persists, contact the support team of the software or platform you are using for assistance in resolving the issue. They will be able to provide specific guidance based on the software or platform you are using.

I made a sales invoice but e-waybill is not getting generated? What could be wrong?What are the prerequisites for generating e-way bills from BUSY?

If you create a sale bill and E-waybill is not generated may be you did not configure it properly or did some mistake in entry like:
1. Make sure E-waybill option is yes alongwith correct details and gsp id is configured in GST/VAT configuration and its correct
2. Make sure you have enabled input transport details and generate e-waybill after saving option from voucher series configuration
3. Make sure internet connection is proper and BUSY should be exclude from antivirus
4. Make sure all the details mentioned in vouchers like hsn code, tax rate,gstin number and address ,pincode etc should be correct
5. If still facing issue while generate e-waybill pls check on portal may be portal server down due to maintainance or due some other reason
 "

How do I create a new e way bill in BUSY?

To create a new e way bill in BUSY, you need to follow these steps:
Make sure all the eway bill configurations are done.
Step 1: Open your company and go to Transaction menu.
Step 2: Select voucher type of which voucher you want to generate e way bill.
Step 3: Click on Add and enter all the necessary details such as date, Vch no., Party, Item, etc.
Step 4: Enter other details in transport details window such as Transporter, Vehicle no, Place, Pincode, etc and save.
Step 5: After saving the voucher a window will appear of Eway bill generation, select yes on it.
Step 6: Check all the details and generate eway bill and wait for the process.
Step 7: Once generate successfully you can print E way bill.

How do I ensure my transporter details like GSTN number are correctly recorded in BUSY for generating e-invoices?

To ensure transporter details like GSTIN no. are correctly mentioned in BUSY then follow the given steps:
 Step 1: Go to Administration Menu
 Step 2: Click on Miscellaneous data entry
 Step 3: Then click on Input Transporter GSTIN/ID option
 Step 4: Then Click on load Tranporter button shown in the left side of the screen
 Step 5: Then check tansporter GSTIN/ID if incorrect then correct it by double click on the respective field 
 Step 6: Then click on save button and save the transporter detail
 Step 7: Then while creating invoice, In tarnsport detail window select Transporter in the given field of transport 
 Step 8: Then specify other details and click on OK button and proceed to generate e-invoice

Frequently AskedQuestions