Frequently Asked
Questions

Q: Unable to generate e-way bills after setting up e-invoicing in BUSY. Integrating e-way bill generation.

If you are unable to generate Ewaybills after setting up e invoicing in BUSY You should check the steps Step1 go to administration menu and click on configuration then click to Feature option Step2 click on GST VAT option and check Required Ewaybill option is enabled and configured and check in ewaybill configuration the restriction of amount after which you want to generate ewaybill and set them accordingly Step3 enable transport details for local sale purchase Step4 go to transaction menu and click on configuration then click to voucher series configuration and click to sales and its series and go to voucher configuration and check that generate Ewaybill after saving option is enabled

Q: Can I edit a saved invoice or e-way bill in BUSY?How do I print GST invoices with IRN number and QR code?

It is recommended not to modify invoice if e-waybill generated from BUSY but if any data entry mistake found after generation of e-waybill,you have to cancel voucher from BUSY including e-waybill and then have to add new voucher To print GST invoices with IRN number and QR code,follow these steps 1.Go to Administration and click on configuration. 2.Select Invoice/document printing 3.Then select Standard if you are using standard invoice for printing 4.Then click on sale invoice 5.Then check print e-invoice IRN/Ack no. and Ack date and print E-invoice qr code both options and enable it,save and now check invoice print Note:If you are using advanced or designed format,and IRN number qr code not printed on invoice, you have modify your sale invoice format from your dealer on chargeable basis.

Q: I generated an E waybill but now need to change the transport number on it. Is it possible to modify the transport number on an already generated E Way bill?

After generating the E-way bill, it is not recommended to change any detail of the Invoice. In order to Modify the information feeded in the voucher you have to cancel the Ewaybill first, you must follow the below points : Step 1: Open the voucher in Modify mode and Cancel through Ctrl+X. Step 2: Now you can create a new Invoice with Modified details of Vehicle Number and generate the Eway bill accordingly. Further, before generating the E-way bill you can modify the Vehical number through : Step 1: Open the Voucher in Modify Mode. Step 2: Resave the voucher so that Transportation Details window will appear. Step 3: Now here you can mention the correct Vehicle number and save the voucher to generate the Eway bill.

Q: I need to update the vehicle number on a finalized E Way bill but I am unable to do so. What should I do in this situation?

After generating the E-way bill, it is not recommended to change any detail of the Invoice. In order to Modify the information feeded in the voucher you have to cancel the Ewaybill first, you must follow the below points : Step 1: Open the voucher in Modify mode and Cancel through Ctrl+X. Step 2: Now you can create a new Invoice with Modified details of Vehicle Number and generate the Eway bill accordingly. Further, before generating the E-way bill you can modify the Vehical number through : Step 1: Open the Voucher in Modify Mode. Step 2: Resave the voucher so that Transportation Details window will appear. Step 3: Now here you can mention the correct Vehicle number and save the voucher to generate the Eway bill.

Q: Why does changing the transport number on an EV bill not reflect in the printout from UAV even though I can see the update on the portal?

After generating the E-way bill, it is not recommended to change any detail of the Invoice. In order to Modify the information feeded in the voucher you have to cancel the Ewaybill first, you must follow the below points : Step 1: Open the voucher in Modify mode and Cancel through Ctrl+X. Step 2: Now you can create a new Invoice with Modified details of Vehicle Number and generate the Eway bill accordingly. Further, before generating the E-way bill you can modify the Vehical number through : Step 1: Open the Voucher in Modify Mode. Step 2: Resave the voucher so that Transportation Details window will appear. Step 3: Now here you can mention the correct Vehicle number and save the voucher to generate the Eway bill.

Q: I procured goods from one state and sold in another. How do I generate the e-way bill in this case?

When you purchase goods from one state and sell them in another state, directly from the state where you made the purchase, it is necessary to mention the dispatch address for E-way bill purposes. To add dispatch details on a bill in BUSY, you can follow these steps: Step 1: Go to Transaction then click on sales voucher type Step 2: Then click on Add tab and create sales invoice with required details. Step 3: When saving a sales invoice in BUSY, a transport window will appear. In this window, select Bill from dispatch from in the transaction type field and specify Y to enable dispatch details, then you can enter the dispatch details in the provided fields below and save the voucher.

Q: How to resolve timeout errors in e-way bill generation?

To resolve the timeout error at E way generation in BUSY,Check by change the GSP server mentioned in BUSY by following steps: Step 1: Go to administration then click on Configuration menu Step 2: Now, Select the feature and option and choose GST/VAT tab Step 3: Click on GSP Configuration and then select GSP for E way one by one individually and check by generate E way bill. Step 4: If you getting same issue after changing the GSP for E way, you can either wait and try again after some time, or you have the option to create the E way JSON file from BUSY and upload it directly on the E-way portal. Once uploaded successfully, you can obtain the E way bill printout.

Q: I don't have the WebTel ID and password configured in BUSY anymore. How can I set this up again?

If you don't have the WebTel ID and password configured in BUSY anymore, you need to set-up again you need to follow the below steps: Step 1: First you have to create a GSP (GST Suvidha Provider), you need to visit the eway bill or e invoice portal and select Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited as the GSP Vendor type. Step 2: Go to Administration and click on configuration. Step 3: Select Features / Options and click on GST / VAT, here you will see a option of E-Way Bill / E-Invoice Required. Step 4: Set Y to turn it on and mention your place and pincode and GSP username and password in GSP Configuration tab and save the configuration.

Q: Why am I not able to see the IRN number and other e-invoice details in the transport details window?

If you are not able to see the IRN number and other e invoice details in the transport details window,you can check these things: Step 1:The IRN number is displayed in the transport window when you have generated the e-invoice for that bill. Step 2:After that,When you open that bill in modify mode,the transport window will show you the IRN number and other related details. Step 3:While generating e invoice, make sure your internet connection should be proper. Step 4:Check this voucher number on E invoice portal,is e invoice of that voucher number generted or not. if you are facing still some issue,so you can conatct us on our centerlized 24*7helpline number i.e. 8282828282 or 011-40964096.

Find Solutions to Common Issues Related to taxation - e way bill generation

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Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

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Implementation

Dealer Complaint/Issues

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Dealer Complaint/Issues

Auto E-way billing option is not triggering after saving voucher,what should Ido?

Auto E-way billing option is not triggering after saving voucher follow the below mentioned Steps:
Step 1: Go to Administration and then Configuration
Step 2: Click on Features and options and then GST/VAT
Step 3: Enable E-way bill required option and then click on Configurations and enter station and pin code in Configure E-way bill window
Step 4: Create GSP Id and Password from E-way bill portal
Step 5: Enter the GSP Id and password in GSP Configurations
Step 6: Enable E-way bill from Voucher series configurations
Step 7: To enable it Go to Administration then configuration and then Voucher series configurations select the voucher type.
Step 8: Select the Series and then enable Generate E-way bill after saving and enable Transport details
Step 9: Click on Save or Press F2

Unable to generate e-way bills after setting up e-invoicing in BUSY. Integrating e-way bill generation.

If you are unable to generate Ewaybills after setting up e invoicing in BUSY You 
 should check the steps 
 Step1 go to administration menu and click on configuration then click to Feature option 
 Step2 click on GST VAT option and check Required Ewaybill option is enabled and configured 
 and check in ewaybill configuration the restriction of amount after which you want to generate ewaybill 
 and set them accordingly 
 Step3 enable transport details for local sale purchase 
 Step4 go to transaction menu and click on configuration then click to voucher series configuration 
 and click to sales and its series and go to voucher configuration and check that generate Ewaybill 
 after saving option is enabled

Can I edit a saved invoice or e-way bill in BUSY?How do I print GST invoices with IRN number and QR code?

It is recommended not to modify invoice if e-waybill generated from BUSY but if any data entry mistake found after generation of e-waybill,you have to cancel voucher from BUSY including e-waybill and then have to add new voucher
To print GST invoices with IRN number and QR code,follow these steps
1.Go to Administration and click on configuration.
2.Select Invoice/document printing
3.Then select Standard if you are using standard invoice for printing
4.Then click on sale invoice
5.Then check print e-invoice IRN/Ack no. and Ack date and print E-invoice qr code both options and enable it,save and now check invoice print
Note:If you are using advanced or designed format,and IRN number qr code not printed on invoice, you have modify your sale invoice format from your dealer on chargeable basis.

I generated an E waybill but now need to change the transport number on it. Is it possible to modify the transport number on an already generated E Way bill?

After generating the E-way bill, it is not recommended to change any detail of the Invoice. In order to Modify the information feeded in the voucher you have to cancel the Ewaybill first, you must follow the below points :
Step 1: Open the voucher in Modify mode and Cancel through Ctrl+X.
Step 2: Now you can create a new Invoice with Modified details of Vehicle Number and generate the Eway bill accordingly.
Further, before generating the E-way bill you can modify the Vehical number through :
Step 1: Open the Voucher in Modify Mode.
Step 2: Resave the voucher so that Transportation Details window will appear.
Step 3: Now here you can mention the correct Vehicle number and save the voucher to generate the Eway bill.

I need to update the vehicle number on a finalized E Way bill but I am unable to do so. What should I do in this situation?

After generating the E-way bill, it is not recommended to change any detail of the Invoice. In order to Modify the information feeded in the voucher you have to cancel the Ewaybill first, you must follow the below points :
Step 1: Open the voucher in Modify mode and Cancel through Ctrl+X.
Step 2: Now you can create a new Invoice with Modified details of Vehicle Number and generate the Eway bill accordingly.
Further, before generating the E-way bill you can modify the Vehical number through :
Step 1: Open the Voucher in Modify Mode.
Step 2: Resave the voucher so that Transportation Details window will appear.
Step 3: Now here you can mention the correct Vehicle number and save the voucher to generate the Eway bill.

Why does changing the transport number on an EV bill not reflect in the printout from UAV even though I can see the update on the portal?

After generating the E-way bill, it is not recommended to change any detail of the Invoice. In order to Modify the information feeded in the voucher you have to cancel the Ewaybill first, you must follow the below points :
Step 1: Open the voucher in Modify mode and Cancel through Ctrl+X.
Step 2: Now you can create a new Invoice with Modified details of Vehicle Number and generate the Eway bill accordingly.
Further, before generating the E-way bill you can modify the Vehical number through :
Step 1: Open the Voucher in Modify Mode.
Step 2: Resave the voucher so that Transportation Details window will appear.
Step 3: Now here you can mention the correct Vehicle number and save the voucher to generate the Eway bill.

I procured goods from one state and sold in another. How do I generate the e-way bill in this case?

When you purchase goods from one state and sell them in another state, directly from the state where you made the purchase, it is necessary to mention the dispatch address for E-way bill purposes. 
To add dispatch details on a bill in BUSY, you can follow these steps:
Step 1: Go to Transaction then click on sales voucher type 
Step 2: Then click on Add tab and create sales invoice with required details.
Step 3: When saving a sales invoice in BUSY, a transport window will appear. In this window, select Bill from dispatch from in the transaction type field and specify Y to enable dispatch details, then you can enter the dispatch details in the provided fields below and save the voucher.

How to resolve timeout errors in e-way bill generation?

To resolve the timeout error at E way generation in BUSY,Check by change the GSP server mentioned in BUSY by following steps:
Step 1: Go to administration then click on Configuration menu
Step 2: Now, Select the feature and option and choose GST/VAT tab
Step 3: Click on GSP Configuration and then select GSP for E way one by one individually and check by generate E way bill.
Step 4: If you getting same issue after changing the GSP for E way, you can either wait and try again after some time, or you have the option to create the E way JSON file from BUSY and upload it directly on the E-way portal. Once uploaded successfully, you can obtain the E way bill printout.

I don't have the WebTel ID and password configured in BUSY anymore. How can I set this up again?

If you don't have the WebTel ID and password configured in BUSY anymore, you need to set-up again you need to follow the below steps:
Step 1: First you have to create a GSP (GST Suvidha Provider), you need to visit the eway bill or e invoice portal and select Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited as the GSP Vendor type.
Step 2: Go to Administration and click on configuration.
Step 3: Select Features / Options and click on GST / VAT, here you will see a option of E-Way Bill / E-Invoice Required.
Step 4: Set Y to turn it on and mention your place and pincode and GSP username and password in GSP Configuration tab and save the configuration.

Why am I not able to see the IRN number and other e-invoice details in the transport details window?

If you are not able to see the IRN number and other e invoice details in the transport details window,you can check these things: 
 Step 1:The IRN number is displayed in the transport window when you have generated the e-invoice for that bill. 
 Step 2:After that,When you open that bill in modify mode,the transport window will show you the IRN number and other related details. 
 Step 3:While generating e invoice, make sure your internet connection should be proper. 
 Step 4:Check this voucher number on E invoice portal,is e invoice of that voucher number generted or not. 
 if you are facing still some issue,so you can conatct us on our centerlized 24*7helpline number i.e. 8282828282 or 011-40964096.

Frequently AskedQuestions