Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e way bill generation
I want to change the vehicle number on an existing Ewaybill. What is the process to do this?
After generating the E-way bill, it is not recommended to change any detail of the Invoice. In order to Modify the information feeded in the voucher you have to cancel the Ewaybill first, you must follow the below points :
Step 1: Open the voucher in Modify mode and Cancel through Ctrl+X.
Step 2: Now you can create a new Invoice with Modified details of Vehicle Number and generate the Eway bill accordingly.
Further, before generating the E-way bill you can modify the Vehical number through :
Step 1: Open the Voucher in Modify Mode.
Step 2: Resave the voucher so that Transportation Details window will appear.
Step 3: Now here you can mention the correct Vehicle number and save the voucher to generate the Eway bill.
How can I fix the error in generating an E-Way bill in BUSY showing a string location issue?
Follow below to fix the error in generating an e-way bill in BUSY:
Step 1: Go in administration and select configuration.
Step 2: Then click on feature/options and select GST/VAT.
Step 3: Click on e-way bill required and mention station.
Step 4: Save and go back.
Step 5: Open desired party master.
Step 6: Mention address in proper way as must be in 3 character or can click on Validate GST online and click on update back and quit.
Step 7: It will auto update address, station and pincode details as per GST portal.
Step 8: Save and in transport details mention correct station name.
Step 9: Save and proceed for generation.
If still issue persists then share concern on support@busy.in
How do I integrate the e-invoice portal with BUSY? Who should I contact for assistance with this?
If you are link or integrate e-invoice portal with BUSY then follow the given step:
Note : Make sure to create GSP ID or API from e-invoice portal then,
Step 1: Go to Administration Menu
Step 2: Click on configuration
Step 3: Then click on Feature and option
Step 4: Then click on GST/VAT feature
Step 5: Then make sure to enable e-invoice option as Y and configure it
Step 6: Then click on GSP configuration box
Step 6: Then mentioned GSP or API in the respective field of Webtel and Pinnacle then click on validate button, after successful validation click on OK button
Step 7: Then save the configuration by click on save button
I want to select the billing address based on shipping details for e-invoicing. What should I do?
To select the Billing address based on shipping details for
E invoicing you need to follow the steps
Step1 go to administration menu and Click to configuration
Step2 click on Voucher series configuration and salect sales
then select series
Step3 Then click on voucher configuration and enable
separate billing shipping details in voucher and save
Step4 open sales voucher and select as per party master details on GST report basis option while open the shipping details box after mention party name
Step5 Fill the shipping address on shipping details option and save voucher
Step6 while the transport details box will open select type as
Bill to ship to and enable E invoice
I want to file my GST returns through BUSY. What is the process to do this?
To file your GST returns through BUSY, You need to follow these steps:
Step 1: Open the Administration menu and select Configuration.
Step 2: Choose Features / Options and then GST / VAT.
Step 3: Here, you can choose the Return Filling Freq. as Quarterly.
Step 4: Next, open the Display menu and select GST Reports.
Step 5: Choose GST Returns then GSTR-1 eReturn and select Report to be generated type such as Direct Upload, JSON, CSV File, As per Govt. Template or Plain Excel
Step 6: Enter the date range and press OK. You can also check for errors before proceeding.
Note: Please take latest backup of your data before making any changes.
What are the different status of e-way bills?How do I generate a proforma invoice in BUSY?
The Different E way status of E way are generated, cancelled, expired and verified. Further, you can check the E way bill status from E way bill portal itself.
To Generate Performa invoice in BUSY, follow these steps:
Step 1: Go to Administration section then click on Configuration menu
Step 2: Select the features/option and then choose inventory tab
Step 3: Now, enable sales quotation and purchase quotation then save the configuration.
Step 4: Next, Go to Transation and click on sale quotation or purchase quotation as per requirement.
Step 5: Click on Add buttom and create the invoice .
Note - In BUSY, you can adjust the quotations by pressing the F11 shortcut key at the item grid in the sales or purchase invoice.
How can I generate GST reports and e-way bills in the updated version of BUSY?
To generate GST reports and e-way bills in the updated version of BUSY, follow these steps:
Step 1. Open BUSY and ensure that you are using the latest version.
Step 2. Go to the Reports section and select the GST Reports option.
Step 3. Choose the specific GST report you want to generate, such as GSTR-1, GSTR-3B, or GSTR-9.
Step 4. Enter the required details, such as the reporting period and the GSTIN.
Step 5. Click on the Generate button to generate the report.
Step 6. To generate e-way bills, go to the E-way Bill section in BUSY.
Step 7. Enter the necessary details, such as the invoice details, transporter details, and vehicle details.
Step 8. Click on the Generate E-way Bill button to generate the e-way bill.
I am unable to generate E-Way bill invoices. What could be the reason for this?
If you are unable to generate Eway bill then you require to check below points :
1. Internet connection Should be there
2. GSP Id and Password should be mentioned in BUSY ,created from portal
3.Station and Pin code should be mentioned in Party master and transport window.
4. Vehicle number should be entered
5. HSN code should be valid
6. GST no. should be valid
7. Switch between the GSP as if using Webtel technosoft then you can check with pinnacle finserve
8. BUSY version and release should be updated
9. If it still shows any issue then try to generate through the portal so that you will be able to know if there is any server issue or not.
I am unable to generate e-way bills. How can I resolve this issue?
If you are unable to generate an E-Way Bill from BUSY, try the following steps to resolve it:
Step 1: Ensure that GSP Configurations are properly set in the GST/VAT feature.
Step 2: Confirm you are using the updated version of BUSY.
Step 3: Check that no antivirus or firewall is blocking BUSY.
Step 4: Ensure a proper internet connection is established.
Step 5: Verify that all correct details are entered while generating an E-Way Bill.
Step 6: Do not forget to fill in mandatory fields, such as Transporter ID or Vehicle No, Station, PIN Code, and a valid HSN code.
Step 7: Ensure you have a valid GSTIN and have filed previous GST returns.
Step 8: If the issue still persists, contact customer support for further assistance.
Why are e-invoices getting generated but not e-way bills for a party?
If e-waybill is not generating,following can be the possible reasons
1. Ensure that you have entered all the required information correctly, such as customer details, item details, and tax information.
2. Verify that you have selected the appropriate sale type or tax type and configured it correctly.
3. Make sure that there are no errors or missing information in the vouchers or transactions that you are trying to generate invoices for.
4. Check if there are any connectivity issues or server problems that may be preventing the generation of e-invoice.
5.Check if e-waybill options are enabled in BUSY and gsp id is mentioned under GST/VAT tab.
6.Check billing party details
7.While generate e-waybill,check datails in transport details and e-waybill option
8.Check possible error before generate e-waybill and proceed