Frequently Asked
Questions

Q: I switched to e-invoicing recently. How is the e-invoice ID generated and auto-populated?

For generate e-invoice ID and auto populated in BUSY follow these steps step 1: ensure that your GSP id is correct configured in GST configurations step 2: Add sales invoice , mentioned all relevant details in voucher and save it step 3: after save invoice transport deatils screen appeared metioned all relevant details in that screen like transporter deatils GR no and date vehicle no station to , pincode then enabled e-invoice required option slect sub and transaction type & save it step 4: then click on automatic e-invoice generation option & check possible error & then click on generate e-invoice and print e-invoice iif you want

Q: How do I fill in the station and pincode details when generating an e-invoice?

You can fill both station and pincode in party master and transport detail window for generation of e-invoice : Step 1: Go to Administration menu Step 2: click on Maters Step 3: Then click on Accounts Step 4: Then click on mpdify option and open party master in modify mode Step 5: Then specify station and pincode in the respective field and save the master Step 6: Then while creating invoice and click on save button Step 7: Transport detail window will appear, here you need to mention To Place and Pincode then click on Ok button Step 8: Then proceed to generate e-invoice

Q: I am unable to see the GST related options for billing. How can I activate GST features in BUSY?

When you create a new company in the BUSY, you will find an option for enabling GST/VAT in the GST/VAT information section. You can enable GST here and fill in the related information,but If you have not enabled it here and have already created the company, but now wants to enable it,so you can follow given steps: Step 1:Go to the Administrtaion menu, Step 2:Click configuration, Step 3:Click Features and Options, Step 4:Click GST/VAT Tab, Step 5:Here you can select type GST,Type of Dealer as reguler,GSTIN number and click Create Default GST Masters,define tax rate as you want, then create. Now you can bill anything related to GST in BUSY.

Q: I am unable to generate an invoice/bill in BUSY. It shows an invalid or blank supplier PIN code error. What should I do?

If you're encountering an "invalid or blank supplier PIN code" error while trying to generate an invoice or bill in BUSYYou mention distance 0 in the transport window or you can take Some steps to resolve this : 1: Go to Administration and then configuration 2: Click on Features and Options and then GST / VAT 3: Enable the E-way bill required and then enter the details in the E-way bill configuration window. 4: Create a GSP ID and Password from the E-way bill portal and then enter in the GSP configuration window 5: Enable E-way bill also from Voucher series configurations 6: Enable Transport detail from Voucher Series Configurations

Q: The product details are wrong in the generated E way bill. How can I edit them?

As per Government norms, once an E way bill is generated, it cannot be edited or modified from BUSY. However, you can check the modification provision on the official E-way bill portal. Further if the E-way bill is generated with incorrect information, You can be cancelled and then generated afresh. In BUSY, we can cancel the E way bill with the invoice. Please follow the below step to cancel E way bill from BUSY :- Step 1: Go to transaction Step 2: Click on required voucher type . Step 3: Click on modify and open the invoice Step 4: Press Ctrl+X shortcut to cancel invoice with e way and mention the remark for same.

Q: I am unable to generate or print e-way bills. What should I do to resolve this?

To resolve the issue of being unable to generate or print an e-way bill, you can follow these steps: Step 1: Check that all required information has been entered correctly in the voucher and master, such as invoice details, customer details, and item details. Step 2: Make sure you have a stable internet connection and that no antivirus or firewall is restricting internet access to reach the BUSY server. Step 3: Verify that the GSP ID is entered in the GSP configuration found in the GST/VAT feature. Step 4: Check by switching the GSP ID. Step 5: If the issue persists, contact the support team of BUSY for further assistance.

Q: How can I perform a pre-check for errors before generating the E-Way Bill in BUSY?

To Check possible errors before generating an Eway bill in BUSY below are the steps to follow:- Step 1: When Generate E way bill of any voucher type a Window of Check Possible errors is appear in which can check possible errors. Step 2: This window appear when you save the voucher and set E way bill required as "Y" in transport window then click yes on Do you want to generate E way bill option then click on Automatic option. Step 3: In Automatic E way bill Generation window have to click on OK button then there will be two options will appear in which one option will be Check possible error.

Q: Cancelled e-invoice still showing up in BUSY. How to truly cancel after cancelling the voucher?

Cancelled e-invoices are still showing up in BUSY because you are cancelling from the portal, not from BUSY, so you need to cancel from BUSY. For this, you need to follow the below steps: Step 1: go to the transaction menu, click on sales, and then list Step 2: select the date range and OK. Step 3: Select the voucher that you want to cancel in Modify Mode. Step 4: On the top right of the voucher module, you will see a cancel option. Click on it and fill in the reason for the cancellation. You can also use the shortcut keys Control and X together to cancel an invoice.

Q: I want to reset the e-way bill login credentials. What is the process for doing it?

To reset your e-way bill login credentials, you can follow these steps: 1. Go to the e-way bill portal. 2. Click on the "Forgot Password" option. 3. Enter your registered mobile number or email address. 4. You will receive an OTP (One-Time Password) on your registered mobile number or email. 5. Enter the OTP and click on the "Submit" button. 6. Set a new password for your e-way bill login. 7. Confirm the new password. 8. Click on the "Submit" button to reset your e-way bill login credentials. Please note that the exact process may vary slightly depending on the specific e-way bill portal you are using.

Q: How to create multiple e-way bill in BUSY at a same time?

To create multiple e-way bill at a same time in BUSY then follow the given steps: Step 1: Go to Transaction menu Step 2: Click on Gst Misc. Utilities option Step 3: Then click on E-way bill management option Step 4: Then click on Generate/Print e-way bill option Step 5: Then select Automatic method Step 6: Then select voucher type and specify date range Step 7: Then click on Load vouchers option Step 8: Then select particular voucher Step 9: Then click on Generate e-way bill option Step 10: Afterward, e-way bill has been generated for all the invoice at a time

Find Solutions to Common Issues Related to taxation - e way bill generation

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I switched to e-invoicing recently. How is the e-invoice ID generated and auto-populated?

For generate e-invoice ID and auto populated in BUSY follow these steps
 step 1: ensure that your GSP id is correct configured in GST configurations 
 step 2: Add sales invoice , mentioned all relevant details in voucher and save it 
 step 3: after save invoice transport deatils screen appeared metioned all relevant details in that screen like transporter deatils GR no and date vehicle no station to , pincode then enabled e-invoice required option slect sub and transaction type & save it 
 step 4: then click on automatic e-invoice generation option & check possible error & then click on generate e-invoice and print e-invoice iif you want

How do I fill in the station and pincode details when generating an e-invoice?

You can fill both station and pincode in party master and transport detail window for generation of e-invoice :
 Step 1: Go to Administration menu
 Step 2: click on Maters 
 Step 3: Then click on Accounts 
 Step 4: Then click on mpdify option and open party master in modify mode 
 Step 5: Then specify station and pincode in the respective field and save the master 
 Step 6: Then while creating invoice and click on save button 
 Step 7: Transport detail window will appear, here you need to mention To Place and Pincode then click on Ok button
 Step 8: Then proceed to generate e-invoice

I am unable to see the GST related options for billing. How can I activate GST features in BUSY?

When you create a new company in the BUSY, you will find an option for enabling GST/VAT in the GST/VAT information section. You can enable GST here and fill in the related information,but If you have not enabled it here and have already created the company, but now wants to enable it,so you can follow given steps:
 Step 1:Go to the Administrtaion menu,
 Step 2:Click configuration,
 Step 3:Click Features and Options,
 Step 4:Click GST/VAT Tab,
 Step 5:Here you can select type GST,Type of Dealer as reguler,GSTIN number and click Create Default GST Masters,define tax rate as you want, then create.
 Now you can bill anything related to GST in BUSY.

I am unable to generate an invoice/bill in BUSY. It shows an invalid or blank supplier PIN code error. What should I do?

If you're encountering an "invalid or blank supplier PIN code" error while trying to generate an invoice or bill in BUSYYou mention distance 0 in the transport window or you can take Some steps to resolve this : 
1: Go to Administration and then configuration 
2: Click on Features and Options and then GST / VAT 
3: Enable the E-way bill required and then enter the details in the E-way bill configuration window. 
4: Create a GSP ID and Password from the E-way bill portal and then enter in the GSP configuration window 
5: Enable E-way bill also from Voucher series configurations 
6: Enable Transport detail from Voucher Series Configurations

The product details are wrong in the generated E way bill. How can I edit them?

As per Government norms, once an E way bill is generated, it cannot be edited or modified from BUSY. However, you can check the modification provision on the official E-way bill portal. Further if the E-way bill is generated with incorrect information, You can be cancelled and then generated afresh.
In BUSY, we can cancel the E way bill with the invoice.
Please follow the below step to cancel E way bill from BUSY :-
Step 1: Go to transaction 
Step 2: Click on required voucher type .
Step 3: Click on modify and open the invoice 
Step 4: Press Ctrl+X shortcut to cancel invoice with e way and mention the remark for same.

I am unable to generate or print e-way bills. What should I do to resolve this?

To resolve the issue of being unable to generate or print an e-way bill, you can follow these steps: 
Step 1: Check that all required information has been entered correctly in the voucher and master, such as invoice details, customer details, and item details. 
Step 2: Make sure you have a stable internet connection and that no antivirus or firewall is restricting internet access to reach the BUSY server. 
Step 3: Verify that the GSP ID is entered in the GSP configuration found in the GST/VAT feature. 
Step 4: Check by switching the GSP ID. 
Step 5: If the issue persists, contact the support team of BUSY for further assistance.

How can I perform a pre-check for errors before generating the E-Way Bill in BUSY?

To Check possible errors before generating an Eway bill in BUSY below are the steps to follow:-
Step 1: When Generate E way bill of any voucher type a Window of Check Possible errors is appear in which can check possible errors.
Step 2: This window appear when you save the voucher and set E way bill required as "Y" in transport window then click yes on Do you want to generate E way bill option then click on Automatic option.
Step 3: In Automatic E way bill Generation window have to click on OK button then there will be two options will appear in which one option will be Check possible error.

Cancelled e-invoice still showing up in BUSY. How to truly cancel after cancelling the voucher?

Cancelled e-invoices are still showing up in BUSY because you are cancelling from the portal, not from BUSY, so you need to cancel from BUSY. For this, you need to follow the below steps:
 Step 1: go to the transaction menu, click on sales, and then list
 Step 2: select the date range and OK.
 Step 3: Select the voucher that you want to cancel in Modify Mode.
 Step 4: On the top right of the voucher module, you will see a cancel option.
 Click on it and fill in the reason for the cancellation. You can also use the shortcut keys Control and X together to cancel an invoice.

I want to reset the e-way bill login credentials. What is the process for doing it?

To reset your e-way bill login credentials, you can follow these steps:
 1. Go to the e-way bill portal.
 2. Click on the "Forgot Password" option.
 3. Enter your registered mobile number or email address.
 4. You will receive an OTP (One-Time Password) on your registered mobile number or email.
 5. Enter the OTP and click on the "Submit" button.
 6. Set a new password for your e-way bill login.
 7. Confirm the new password.
 8. Click on the "Submit" button to reset your e-way bill login credentials.
 Please note that the exact process may vary slightly depending on the specific e-way bill portal you are using.

How to create multiple e-way bill in BUSY at a same time?

To create multiple e-way bill at a same time in BUSY then follow the given steps:
 Step 1: Go to Transaction menu
 Step 2: Click on Gst Misc. Utilities option 
 Step 3: Then click on E-way bill management option 
 Step 4: Then click on Generate/Print e-way bill option
 Step 5: Then select Automatic method 
 Step 6: Then select voucher type and specify date range 
 Step 7: Then click on Load vouchers option
 Step 8: Then select particular voucher 
 Step 9: Then click on Generate e-way bill option 
 Step 10: Afterward, e-way bill has been generated for all the invoice at a time

Frequently AskedQuestions