Frequently Asked
Questions

Find Solutions to Common Issues Related to taxation - e way bill generation

FAQs

What is the process for activating both e-webill and e-invoice in BUSY?

Please follow below mention steps for create E-way Bill and E-invoice in BUSY:-
 Step 1:- Login Eway bill portal
 Step 2:- Registration
 Step 3:- For GSP
 Step 4:- Verify OTP, create GSP Id password by selecting GSP user Webtel Electrosoft Pvt Ltd. Or Pinnacle Finvers Advisor Pvt. Ltd.
 Enter GSP ID password in BUSY GSP Configration. Please follow below mention steps for enable Eway bill and Einvoice in BUSY:-
 Step 1:- Administration Tab
 Step 2:- Configration 
 Step 3:- Feature /option
 Step 4:- GST/VAT
 Step 5:- Enable Eway bill required and E-invoice required
 Step 6:- GSP Configration enter GSP ID and password which is created from Eway bill portal

Missing invoices in BUSY. How to track or find previously generated invoices?

To track or find previously generated invoices, you need to follow the below steps:
 Track or find previously generated invoices from BUSY. We have two options:
 The first option is Transactions, then Sales, then Modify that particular sales invoice. In that, you will find the transport windows. In that window, you can track and find the E-way bill number.
 and 2nd option from Transactions, then GST Misc. Utilities, then E-Way Bill & E Invoice Management, then click on Generate Print E-Way, then load the invoice, and you can view the selected sales invoice, then click on load invoice, and then you can track and find the E-Way bill number.

How do I configure e-way bills for interstate vs local/intrastate transactions?

To configure E way bills for interstate vs local transactions in BUSY, you need to follow these steps:
Step 1: Go to Administration and click on configuration.
Step 2: Select Features / Options and click on GST / VAT, here you will see a option called E way Bill Required 
Step 3: Set Y to turn it on and mention your place and pincode and enable for local transactions.
Step 4: Then enter GSP username and password in GSP Configuration tab and save the configuration.
Step 5: The GSP credentials you have to create from Eway bill portal with GSP Vendors such as Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited.

I finalized an EV bill but now need to change the vehicle number on it. However, the system is not allowing me to edit it. How can I resolve this?

After generating the E-way bill, it is not recommended to change any detail of the Invoice. In order to Modify the information feeded in the voucher, you must follow the below points :
1. Open the voucher in Modify mode and Cancel through Ctrl+X.
2. Now you can create a new Invoice with Modified details of Vehical Number and generate the Eway bill accordingly.
Further, before generating the E-way bill you can modify the Vehical number through :
1. Open the Voucher in Modify Mode.
2. Resave the voucher so that Transportation Details window will appear.
3. Now here you can mention the correct Vehical number and save the voucher to generate the Eway bill.

I am unable to modify certain details like vehicle number on a finalized EV bill. What can I do in this case?

After generating the E-way bill, it is not recommended to change any detail of the Invoice. In order to Modify the information feeded in the voucher, you must follow the below points :
1. Open the voucher in Modify mode and Cancel through Ctrl+X.
2. Now you can create a new Invoice with Modified details of Vehical Number and generate the Eway bill accordingly.
Further, before generating the E-way bill you can modify the Vehical number through :
1. Open the Voucher in Modify Mode.
2. Resave the voucher so that Transportation Details window will appear.
3. Now here you can mention the correct Vehical number and save the voucher to generate the Eway bill.

What should I do if I keep having problems generating E way bills or with voter registration in BUSY?

BUSY has option to generate e way bills not voter registration. So if you are facing any problems while generating e way bill then please let us know what error message occurs? Further you can try these common troubleshooting steps:
Step 1: Check GSP configurations from GST / VAT and validate the GSP user id and password.
Step 2: In the Transport Details window all the mandatory details are entered such as transporter, vehicle no., place, pincode and e way bill required option is Y.
Step 3: Ensure that the HSN Codes are valid in the item masters.
Step 4: Check the UQC ( Unit Qunatity Code) is specified in the unit masters.

The eway bill cancellation process is taking too much time. Is there something wrong or should I wait?

If the eway bill cancellation process from BUSY is taking too much time then you have to ensure below points:
Step 1:Check your internet connection: Ensure that you have a stable and reliable internet connection to download the updates
Step 2: Check if there any error showing while cancelling eway bill from BUSY. So you have to contact in customer support.
Step 3: Check whether eway bill portal is opening or taking time to open. As there could be eway bill server issue.
Step 4: Disable antivirus/firewall: Temporarily disable your antivirus or firewall software as they may be blocking the internet access in BUSY. Remember to enable them after the cancellation is complete.

What combinations of addresses can I use when generating an E-Way bill?

When generating E way bill, you can use different combination of addresses such as regular, Bill to ship to, Bill from dispatch from and combination of Bill to ship to with bill from dispatch from.
To select the required address in invoice for E way bill purpose, follow the below steps:
Step 1: Go to Transaction then click on sales voucher type 
Step 2: Then click on Add tab and create sales invoice with required details.
Step 3: When saving a sales invoice in BUSY, a transport window will appear. In this window, Select the required address combination in transaction type field and save the invoice to generate E way Bill.

I need to modify or edit an E invoice after it has already been generated . How can I do this ?

You can not modify and einvoice after successfully generation from BUSY 
 to make any changes on e invoice you have to cancel the invoice from BUSY then 
 need to create a new invoice and modify on it then regenerate E invoice 
 To cancel the Invoice follow the steps 
 Step1 go to transaction menu and click on sale then click modify 
 Step2 search the invoice number and open it then click on cancel option and specify the reason 
 of cancellation then a window will appear where you need to make y on einvoice cancel option
 and specify the reason of cancel then save

The bill-to and ship-to addresses are different in my sales invoice. How to handle this in BUSY for E-Way bill?

If bill to and ship to address is different in sales invoice then you have to enable billing/shipping feature in BUSY, you can follow the below steps:
Step 1: Go to Administration and click on Configuration
Step 2: Select Voucher series configuration.
Step 3: Select voucher type and series then click on voucher configuration.
Step 4: Enable Separate Billing/Shipping details feature and save the configuration.
Step 5: Add sale invoice and the billing/shipping window will appear after selecting the party.
Step 6: Specify shipping address, state, GSTIN and other details in Billing/shipping window.
Step 7: Select Transaction Type Bill To-Ship To in transport window then can generate e way bill with billing and shipping address.