Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e way bill generation
Is there any documentation or resources to help me generate interstate e-way bills?
Yes, there are several tutorials available for e-way bill generation from BUSY:
1. You can visit our YouTube channel BUSY
2. You can check the user's of BUSY manual by following:
Go to the Help menu in BUSY or press F1 on the BUSY screen
3. By click on question mark or video play button which is available with E-way bill required option in GST/VAT.
4. You can also watch the webinar link on our website (busy.in).
Or
If you want to generate interstate e-way bill then you have to specify voucher type IGST-tax/Central according to your tax % only and then generate e-way bill with same process like interastate.
Service under maintenance error generating invoice in BUSY. Why? How to fix?
If Service under maintenance error Occur then follow the steps.
Step 1. Go to Administration menu then click on Configuration and then click on Features & Options.
Step 2. Now Click on GST/VAT button, then click on GSP configuratoin button.
Step 3. And then validate by clicking on Validate button of both Webtel and Pinnacle GSP.
Step 4. Now press ok button to save the changes.
If you continue to encounter validation issues, you can resolve them by changing the GSP's registration password from the Eway bill portal at https://ewaybillgst.gov.in/ under GSP registration. Or Can Wait for sometime then Generate
Why can't I find the list of all e-invoices generated along with errors/issues for each one?
If you want to find list of all e-invoices generated along with errors/issues for each one:
1.In BUSY cannot See the List of All E-Invoice Generated or its errors.
2.You Can Add custom column Of Einvoice IRN Nunber, Date, Ack. Number in Report.
3.If you want to see the list of invoice in which you not generated E-invoice.
4.Go to The Transaction Then click on GST Misc. Utilities.
5.Then Click on E-way Bill & E-Invoice Management Then Click on E-invoice Audit Report.
6.In the E-Invoice Audit Report, you can see all invoices for which E-invoices have not been generated.
What is the procedure to generate an ebay bill in BUSY?
Please follow below mention steps for and Eway bill in BUSY:-
Step 1:- Login Eway bill portal
Step 2:- Registration
Step 3:- For GSP
Step 4:- Verify OTP
Step 5:- Add GSP ID password with GSP name Webtel Electrosoft Pvt Ltd or Pinnacle Finsver Advisor Pvt Ltd
After creation GSP ID Password enter in BUSY please follow below mention steps for GSP configration in GSP :-
Step 1:- Administration Tab
Step 2:- Configration
Step 3:- Feature /option
Step 4:- GST/VAT
Step 5:- Required Eway bill
Step 6:- Enter GSP Configration GSP ID password which is generated from Eway bill Portal
Delayed invoice generation despite entering all details in BUSY.
There maybe some reasons of delayed invoice generation despite
entering all details in BUSY those are
1 You might be not have proper internet connection in your system so Check
your internet connection and regenerate again
2 You might be given wrong gsp details in gsp configuration so
go to the gsp configuration option under GST VAT option and validate
GSP then retry
3 There might be issue in GSP portal so change your default gsp for E invoice generation and retry
4 there might be issue from Einvoice portal itself in that case wait for few mintues and try
How to update item master for e-way bill and e-invoicing requirements?
To meet E way bill and E invoice requirements, make sure the item master contains a valid HSN code, the unit is specified with UQC code, and the appropriate tax category is assigned.
Further ,To modify the Item master, follow these steps:
Step 1: Go to Administration then click on Master tab
Step 2: Then click on Item master tab and select the modify option
Step 3: Now, select the relevant item master and update the mandatory fields such as HSN code, unit, and tax category.
Step 4: After save the master , your item is ready for E way and e invoice generation.
Why there is pin code error showing in case of generating e-wabill form BUSY and pin to pin distance?
In case of e-waybill generation in BUSY,if it shows pin code or distance error,follow these steps
Step 1 Check pin code you are entering is correctly entred in party master and in tranport details in voucher
Step 2 Check tax applied in voucher accordingly as interstate or intrastate tax is applied by considering pincode
Step 3 Also pincode field should be not be blank in party master and in transport details in voucher
Step 4 In case of any disprecny in pin to pin distance,set it as zero as while generate e-waybill it pick distance automatically as per e-waybill portal
Step 5 Check possible error before generating e-waybill
What causes an error in generating E-Way bill in BUSY, saying the field transit must be a string?
If a field transit error occurs, it is related to the Transporter ID. Once you select the transporter name in the sales invoice, it cannot be modified from the list of transporters. However, you can follow these steps to modify transporter names that have not been used even once:
Step 1: Go to the Transactions menu then click on GST Misc. Utilities, and select Input Transporters GSTIN/ID.
Step 2: Click on the Load Transporters button to load all the transporter names.
Step 3: Enter the transporter ID in the GSTIN/ID field and click on the Save button to save the changes.
What troubleshooting tips do you have for generating e way bills smoothly in BUSY?
To smoothly generation of e way bills in BUSY, you should follow these steps:
Step 1: Check GSP configurations from GST / VAT and validate the GSP user id and password.
Step 2: Ensure that the webtel and pinnacle GSP IDs are mentioned correctly.
Step 3: Transporter, Vehicle no. , Place and Pincode are mentioned correctly in the transport details window.
Step 4: The HSN / SAC code and Tax category are correct in the item master.
Step 5: The option of Generate E way bill After saving should be enable in voucher configuration.
Step 6: The party's GSTIN and Transport IDs are valid.
Step 7: Internet connection should be stable.
I'm unable to generate or print eBay invoices in BUSY. What could be causing this issue?
If you are unable to generate an E-Way Bill, follow the steps below:
Step 1: Ensure that GSP Configurations are properly set in the GST/VAT feature.
Step 2: Ensure you are using the updated version of BUSY.
Step 3: Ensure that no antivirus or firewall is blocking BUSY from uploading data.
Step 4: Ensure that a proper internet connection is established.
Step 5: Ensure that all correct details are entered while generating an E-Way Bill.
Step 6: Do not forget to mention mandatory fields, such as Transporter ID or Vehicle No, Station, PIN Code, and a valid HSN code.
Step 7: If the issue still persists, you can contact customer support.