Frequently Asked
Questions

Q: How can I link the party's WhatsApp number for sharing the E-Way Bill/Invoice on WhatsApp?

To link WhatsApp number of party for sharing the E-Way Bill/Invoice on WhatsApp, you need to ensure some points: 1. Install the desktop version of WhatsApp on your system. 2. Once installed, you can configure Whatsapp from our end as we will provide the Whatsapp API. 3. You can enter WhatsApp number of party in their master of account in the field of Whatsapp No. Note: You can share only invoice from BUSY to whatsapp and report but can not share e way bill print.you have to share print of E-way bill generated from BUSY from your system to whatsapp.

Q: What are the different units of quantity I can specify in the e-way bill form?

BUSY allows you to specify units in the item master from default units created, and you can also create new unit masters based on your specific requirements. However, it is important to specify the Unit Quantity Code that is UQC for a particular unit when generating E-way bills. To Update the UQC in Unit master, follow these steps: Step 1: Go to Display section then click on Master menu Step 2: Choose the Unit master then select modify tab Step 3: After access the Unit master in modify mode, Update the UQC of item as per GST, E way Bill, E invoice and then save the master.

Q: How can I create a GSP user id and password for generate automatic e way bill in BUSY?

To create a GSP user id and password for generate automatic eway bill in BUSY, follow these steps: Step 1: Open your browser and login the E way portal by using your E way credentials. Step 2: Then Go to registration and click on For GSP tab. Step 3: Afterward, you will receive an OTP from the E way bill portal on your registered email ID and mobile number. Step 4: Click on Add button then select the GSP server name as Webtel Electrosoft Private Limited and Create the GSP credentials. Step 5: Now create one more GSP Credentials with GSP server named Pinnacle Finserv Advisors Private Limited.

Q: I want to preview the E-Way bill before generating the final version. How can I do that?

To view the Ewaybill before generation of final version you need to follow the steps Step1 Open the voucher in which you want to generate ewaybill Step2 save the voucher with appropriate details and after saving a transport details window will open enable ewaybill here and fill the vehicle number place of supply and its pincode select the voucher type and sub type and save Step3 make Yes on Generation of ewaybill option and check the error if any then modify it Step4 click on view and generate ewaybill option to view of ewaybill before final generation

Q: My billing address is different from shipping address. How do I reflect shipping address in e-way bill?

If your biiling address is different from shipping address you need to enter shipping address separately To enter the shipping address separately you need to follow below mentioned stps: Step 1: Press F2 and then select Voucher Series Configuration Step 2;' Slect vouche tupe and then select Series Step 3: Clicl on Voucher Configuration Step 4: Enable Separate billing shipping details Step 5: Click on Save Step 6: After Enabling this feature in Voucher Billing shippng window will be appear Step 7: Select As per billing Shipping detail and then enter the Shipping address in that window and Save the voucher Step 8: Generate the E-way bill of this voucher

Q: How to do GSP Registration for Eway bill generation ?

Before you can start generating e-invoices in BUSY, there are a few prerequisites and configurations that need to be in place. 1. Register on the E-Invoice portal: Ensure that you have registered your company on the E-Invoice portal. 2. Enable E-Invoice in BUSY: In the BUSY, and go to Administration > Configuration > Features and Options > GST VAT. Set the options for EV bill required and E-Invoice required to "Yes". 3. Configure voucher series: Create a new voucher series specifically for e-invoices if required. 4. Validate GSP configuration: Check and validate the GSP (GST Suvidha Provider) configuration in BUSY before generating e-invoices.

Q: How do I take backup of my BUSY data?What details do I need to enter to generate an EVA bill?

You can follow these steps to take backup in BUSY: Step 1: Go to Company Menu and click on Backup Data option. Step 2: Now select the company and enter user name and password and specify the path where you want to take backup by click on browser. Step 3: Now select the FY and click on OK option. Details those are needed to generate E-Way bill: 1. GSP User Name and Password that will be create from E-Way bill portal. 2. Proper address of your party and your company. 3. Correct HSN Should be entered in item master. 4. Transport details,Vehicle no. ship to address.

Q: Why am I unable to generate e-way bill with vehicle number entered?

If you are unable to generate e-way bill with vehicle number entered, you can check these things: Step 1:You can check the vehicle number have mentioned is correct or not. Step 2:You can check is there any space in vehicle number format or not if yes so remove the space. Step 3:You can check vehicle number format correct or wrong,Because in some vehicle registration number formats, there is no zero before the digit, but you need to mention the vehicle number with the zero in BUSY while generating E way bill. check all those thimgs and generate again, it will be generated successfully.

Q: What are the possible aspects we need to check before generating an E way bill in BUSY?

The possible aspects we need to check before generating an E way Bill in BUSY are mentioned below: 1.Make sure the Pin code and station specified in Party master and in the transport window are entered correctly during voucher entry. 2.HSN or SAC code and tax category must be configured in the Item master. 3.UQC or unit quantity code must be specified in the Unit master. 4.Transporter name with transporter ID or vehicle number should be entered in the transport window during voucher entry. 5.Ensure that the Party GSTIN is active. 6.Verify that proper internet connectivity is available. 7.E way site must be running properly without any technical issues.

Q: How do I ensure the HSN codes are validated in BUSY before generating the E-way bill?

To check HSN code are valid or not while generating e-way bill : Step 1: Go to Transaction menu Step 2: Click on voucher option Step 3: Then click on ADD or modify button Step 4: Then go to item detail field and press ALT+M to open master in modify mode Step 5: Then go to HSN/SAC code for gst field and click on Validate button and chcek the status Step 6: If Hsn code invalid show then mention valid hsn code and save the item master Step 7: Then you can proceed to generate e-way bill

Find Solutions to Common Issues Related to taxation - e way bill generation

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

How can I link the party's WhatsApp number for sharing the E-Way Bill/Invoice on WhatsApp?

To link WhatsApp number of party for sharing the E-Way Bill/Invoice on WhatsApp, you need to ensure some points: 
 1. Install the desktop version of WhatsApp on your system. 
 2. Once installed, you can configure Whatsapp from our end as we will provide the Whatsapp API. 
 3. You can enter WhatsApp number of party in their master of account in the field of Whatsapp No. 
 Note: You can share only invoice from BUSY to whatsapp and report but can not share e way bill print.you have to share print of E-way bill generated from BUSY from your system to whatsapp.

What are the different units of quantity I can specify in the e-way bill form?

BUSY allows you to specify units in the item master from default units created, and you can also create new unit masters based on your specific requirements. However, it is important to specify the Unit Quantity Code that is UQC for a particular unit when generating E-way bills.
To Update the UQC in Unit master, follow these steps:
Step 1: Go to Display section then click on Master menu
Step 2: Choose the Unit master then select modify tab
Step 3: After access the Unit master in modify mode, Update the UQC of item as per GST, E way Bill, E invoice and then save the master.

How can I create a GSP user id and password for generate automatic e way bill in BUSY?

To create a GSP user id and password for generate automatic eway bill in BUSY, follow these steps:
Step 1: Open your browser and login the E way portal by using your E way credentials.
Step 2: Then Go to registration and click on For GSP tab.
Step 3: Afterward, you will receive an OTP from the E way bill portal on your registered email ID and mobile number.
Step 4: Click on Add button then select the GSP server name as Webtel Electrosoft Private Limited and Create the GSP credentials.
Step 5: Now create one more GSP Credentials with GSP server named Pinnacle Finserv Advisors Private Limited.

I want to preview the E-Way bill before generating the final version. How can I do that?

To view the Ewaybill before generation of final version you need to follow 
 the steps 
 Step1 Open the voucher in which you want to generate ewaybill 
 Step2 save the voucher with appropriate details and after saving a transport details 
 window will open enable ewaybill here and fill the vehicle number place of supply and its pincode 
 select the voucher type and sub type and save
 Step3 make Yes on Generation of ewaybill option and check the error if any then modify it 
 Step4 click on view and generate ewaybill option to view of ewaybill before final generation

My billing address is different from shipping address. How do I reflect shipping address in e-way bill?

If your biiling address is different from shipping address you need to enter shipping address separately 
To enter the shipping address separately you need to follow below mentioned stps: 
Step 1: Press F2 and then select Voucher Series Configuration
Step 2;' Slect vouche tupe and then select Series
Step 3: Clicl on Voucher Configuration
Step 4: Enable Separate billing shipping details
Step 5: Click on Save
Step 6: After Enabling this feature in Voucher Billing shippng window will be appear
Step 7: Select As per billing Shipping detail and then enter the Shipping address in that window and Save the voucher
Step 8: Generate the E-way bill of this voucher

How to do GSP Registration for Eway bill generation ?

Before you can start generating e-invoices in BUSY, there are a few prerequisites and configurations that need to be in place. 
1. Register on the E-Invoice portal: Ensure that you have registered your company on the E-Invoice portal. 
2. Enable E-Invoice in BUSY: In the BUSY, and go to Administration > Configuration > Features and Options > GST VAT. Set the options for EV bill required and E-Invoice required to "Yes". 
3. Configure voucher series: Create a new voucher series specifically for e-invoices if required. 
4. Validate GSP configuration: Check and validate the GSP (GST Suvidha Provider) configuration in BUSY before generating e-invoices.

How do I take backup of my BUSY data?What details do I need to enter to generate an EVA bill?

You can follow these steps to take backup in BUSY:
Step 1: Go to Company Menu and click on Backup Data option.
Step 2: Now select the company and enter user name and password and specify the path where you want to take backup by click on browser.
Step 3: Now select the FY and click on OK option.
 Details those are needed to generate E-Way bill:
 1. GSP User Name and Password that will be create from E-Way bill portal.
 2. Proper address of your party and your company.
 3. Correct HSN Should be entered in item master.
 4. Transport details,Vehicle no. ship to address.

Why am I unable to generate e-way bill with vehicle number entered?

If you are unable to generate e-way bill with vehicle number entered, you can check these things:
 Step 1:You can check the vehicle number have mentioned is correct or not.
 Step 2:You can check is there any space in vehicle number format or not if yes so remove the space.
 Step 3:You can check vehicle number format correct or wrong,Because in some vehicle registration number formats, there is no zero before the digit, but you need to mention the vehicle number with the zero in BUSY while generating E way bill.
 check all those thimgs and generate again, it will be generated successfully.

What are the possible aspects we need to check before generating an E way bill in BUSY?

The possible aspects we need to check before generating an E way Bill in BUSY are mentioned below:
1.Make sure the Pin code and station specified in Party master and in the transport window are entered correctly during voucher entry.
2.HSN or SAC code and tax category must be configured in the Item master.
3.UQC or unit quantity code must be specified in the Unit master.
4.Transporter name with transporter ID or vehicle number should be entered in the transport window during voucher entry.
5.Ensure that the Party GSTIN is active.
6.Verify that proper internet connectivity is available.
7.E way site must be running properly without any technical issues.

How do I ensure the HSN codes are validated in BUSY before generating the E-way bill?

To check HSN code are valid or not while generating e-way bill :
 Step 1: Go to Transaction menu 
 Step 2: Click on voucher option
 Step 3: Then click on ADD or modify button 
 Step 4: Then go to item detail field and press ALT+M to open master in modify mode 
 Step 5: Then go to HSN/SAC code for gst field and click on Validate button and chcek the status 
 Step 6: If Hsn code invalid show then mention valid hsn code and save the item master
 Step 7: Then you can proceed to generate e-way bill

Frequently AskedQuestions