Frequently Asked
Questions

Q: The distance is showing more than actual in my E-Way bill. What should I do?

To resolve the issue of the distance showing more than the actual distance in your E-Way bill, you can try the following steps while generating eway bill: Step 1: Enter 0 for the distance to let the software automatically pick up the distance based on GPS tracking. Step 2: Ensure that you had mention Bill to Place and Pin code properly in the eway bill configuration window. Step 3: The Bill to station and pin code field should be mention correctly in transport details window. Step 4: Also if the distance is not taking correct while clicking on check distance you can enter the distance manually.

Q: Why is the HSN code correct in GST portal but wrong in e way bill and e invoice portals? How to fix this?I am unable to generate e-way bills from BUSY. What could be the reason?

To know about portal queries you need to contact on the portal helpdesk. Please provide more details as what error you are facing while generating e way bill in BUSY. There could be some common reason why the e way bill is not generating, some of them are: 1. GSP user id and password is invalid. 2. GSTIN of receipient and transporter is invalid. 3. HSN Code is wrong and the tax category type is not match with the HSN Code. 4. UQC (Unit Quantity Code) is blank in the unit master. 5. State and Pincode is wrong. There might be more reason depending on the error message.

Q: I want to save the receipts after generating an e-invoice but it does not work. What could be the reason?

The reason why you are unable to save the receipts after generating an E invoice could be due to the various reason 1 you might not have set any default pdf reader for view if so then install adobe acrobat reader and make it default 2 The GSP server maybe have some issues so change your gsp from GSP configuration option under GST VAT option and retry 3 The Einvoice temp files might be full in that case open BUSYwin folder and click to einvoice temp file and clear it then restart BUSY and try to print Einvoice again

Q: Activate GST invoice in BUSY. When to generate e-invoice?

You need to generate e invoice when your turnover has exceeded 5 cr in previous financial year. when your are doing sale transaction with registered party. further for activation of GST invoice please follow the given steps Step 1: Go to administration menu then configuration then features options Step 2: Then GST VAT and tick the tick box for enable GST then select type to GST Step 3: Then type of dealer as per your registration type. then return filling frequency to default. then enter your GST number in the GST details. Step 4: Then save the configuration.

Q: Issues generating e-invoices in BUSY client version. Server-side settings to check?

E-invoices is not working on client systems check the configuration of client systems, kindly see the step below: Step1 : Client system running on license. Step2 : Check the internet connection Step3: Go to Administration, Select on configuration. Step4 : Then click on feature and options. Step5 : Select on GST/VAT options. Step6 : check e-invoice required is enable, and details is mentions is correct. Step7 : GSP configuration, GSP user id and password is mentions correct. Step8 : Sale voucher configuration, Input transporter details enable and Generate e-invoice after saving is enable.

Q: For e-way bills, does BUSY automatically set the distance to ? Or do I need to enter it manually?

In BUSY, you can update the distance in the transport window with a single click on the Update Distance tab available in transport window. Alternatively, you can leave the distance as 0 and the distance will be automatically Picked from the E-way Bill portal. Note - 1.If your company pin code and recipient pin code are the same, the distance will not be picked automatically by clicking the Update Distance tab. You need to mention distance manually. 2.You cannot leave the distance as 0 in case of the same pin code for the company and recipient. You need to mention the distance manually.

Q: Can I edit an e-waybill after generating it from BUSY?How do I enable the print option for e-way bill?

You can not edit or modify e-waybill once it is generated from BUSY as your invoice is uploaded to e-waybill portal and also it is recommended not to modify your voucher in BUSY after generation of e-waybill but if any data entry mistake found after generation of e-waybill,you have to cancel voucher from BUSY including e-waybill and then have to add new voucher For enable print e-waybill option,you do not need to enable this seprately as if you are already generating e-waybill form BUSY,just after e-waybill generation,promt to print e-waybill is shown on screen,proceed to print e-waybill or save it as pdf

Q: Unable to generate invoice PDF, constant errors in BUSY. What could be the reason? How to resolve?

If you can't make PDF invoices in BUSY and keep getting errors, here are two possible reasons and how to fix them: Reason 1:If your printer driver is missing, you won't be able to create PDFs. Also, if you don't have the right PDF document reader installed, you can't view the invoice. Reason 2:If you try to print an E-invoice that was generated more than 2 days ago, it won't work. To resolve these issues, make sure your printer driver is installed and you have the right PDF reader. Also, don't attempt to print E-invoices that are older than 2 days.

Q: Unable to generate E-Invoice in BUSY. Steps to follow for E-Invoice generation?

If you want to know the process of generating E-Invoice follow these steps: Step 1: Set the configuration for generating E-Invoice from GST/VAT. Step 2: Go to Transactions, select the voucher type, then click on Add if you want to generate an E-Invoice for a new invoice. If you already have an invoice, click on Modify. Step 3: Add the relevant details. In the Transport window, adding the station and pincode is mandatory. Step 4: Click on the E-Invoice button and fill in the required details. Step 5: Verify the details and click on Generate E-Invoice.

Q: One particular bill is not showing options for e way bill generation but is showing e invoice generation. What could be the reason?

There could be several reasons why a particular bill is not showing options for e-way bill generation but is showing e-invoice generation. It might be due to the nature of the transaction, the value of the goods, or other specific criteria set by tax authorities. Some of the possible reason mentioned below: 1. In cases where the principal supply is purely a supply of service and involves no movement of goods, the e-way bill is not required to be generated. 2. If the Bill amount is below the threshold limit for e way bill generation than option not showing for generating e way bill.

Find Solutions to Common Issues Related to taxation - e way bill generation

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

The distance is showing more than actual in my E-Way bill. What should I do?

To resolve the issue of the distance showing more than the actual distance in your E-Way bill, you can try the following steps while generating eway bill:
Step 1: Enter 0 for the distance to let the software automatically pick up the distance based on GPS tracking.
Step 2: Ensure that you had mention Bill to Place and Pin code properly in the eway bill configuration window.
Step 3: The Bill to station and pin code field should be mention correctly in transport details window.
Step 4: Also if the distance is not taking correct while clicking on check distance you can enter the distance manually.

Why is the HSN code correct in GST portal but wrong in e way bill and e invoice portals? How to fix this?I am unable to generate e-way bills from BUSY. What could be the reason?

To know about portal queries you need to contact on the portal helpdesk. Please provide more details as what error you are facing while generating e way bill in BUSY. There could be some common reason why the e way bill is not generating, some of them are:
1. GSP user id and password is invalid.
2. GSTIN of receipient and transporter is invalid.
3. HSN Code is wrong and the tax category type is not match with the HSN Code.
4. UQC (Unit Quantity Code) is blank in the unit master.
5. State and Pincode is wrong.
There might be more reason depending on the error message.

I want to save the receipts after generating an e-invoice but it does not work. What could be the reason?

The reason why you are unable to save the receipts after generating an E invoice could be due to the various reason 
 1 you might not have set any default pdf reader for view if so then install adobe acrobat reader and make it default
 2 The GSP server maybe have some issues so change your 
 gsp from GSP configuration option under GST VAT option and retry 
 3 The Einvoice temp files might be full in that case open BUSYwin folder and click to einvoice temp file and clear it then restart BUSY and try to print Einvoice again

Activate GST invoice in BUSY. When to generate e-invoice?

You need to generate e invoice when your turnover has exceeded 5 cr in previous 
 financial year. when your are doing sale transaction with registered party.
 further for activation of GST invoice please follow the given steps
 Step 1: Go to administration menu then configuration then features options
 Step 2: Then GST VAT and tick the tick box for enable GST then select type to GST
 Step 3: Then type of dealer as per your registration type. then return filling 
 frequency to default. then enter your GST number in the GST details.
 Step 4: Then save the configuration.

Issues generating e-invoices in BUSY client version. Server-side settings to check?

E-invoices is not working on client systems check the configuration of client systems, kindly see the step below: 
 Step1 : Client system running on license. 
 Step2 : Check the internet connection 
 Step3: Go to Administration, Select on configuration. 
 Step4 : Then click on feature and options. 
 Step5 : Select on GST/VAT options. 
 Step6 : check e-invoice required is enable, and details is mentions is correct. 
 Step7 : GSP configuration, GSP user id and password is mentions correct. 
 Step8 : Sale voucher configuration, Input transporter details enable and Generate e-invoice after saving is enable.

For e-way bills, does BUSY automatically set the distance to ? Or do I need to enter it manually?

In BUSY, you can update the distance in the transport window with a single click on the Update Distance tab available in transport window. Alternatively, you can leave the distance as 0 and the distance will be automatically Picked from the E-way Bill portal.
Note - 
1.If your company pin code and recipient pin code are the same, the distance will not be picked automatically by clicking the Update Distance tab. You need to mention distance manually.
2.You cannot leave the distance as 0 in case of the same pin code for the company and recipient. You need to mention the distance manually.

Can I edit an e-waybill after generating it from BUSY?How do I enable the print option for e-way bill?

You can not edit or modify e-waybill once it is generated from BUSY as your invoice is uploaded to e-waybill portal and also it is recommended not to modify your voucher in BUSY after generation of e-waybill but if any data entry mistake found after generation of e-waybill,you have to cancel voucher from BUSY including e-waybill and then have to add new voucher
For enable print e-waybill option,you do not need to enable this seprately as if you are already generating e-waybill form BUSY,just after e-waybill generation,promt to print e-waybill is shown on screen,proceed to print e-waybill or save it as pdf

Unable to generate invoice PDF, constant errors in BUSY. What could be the reason? How to resolve?

If you can't make PDF invoices in BUSY and keep getting errors, here are two possible reasons and how to fix them:
 Reason 1:If your printer driver is missing, you won't be able to create PDFs.
 Also, if you don't have the right PDF document reader installed, you can't view the invoice.
 Reason 2:If you try to print an E-invoice that was generated more than 2 days ago, it won't work.
 To resolve these issues, make sure your printer driver is installed and you have the right PDF reader. Also, don't attempt to print E-invoices that are older than 2 days.

Unable to generate E-Invoice in BUSY. Steps to follow for E-Invoice generation?

If you want to know the process of generating E-Invoice follow these steps: 
 Step 1: Set the configuration for generating E-Invoice from GST/VAT. 
 Step 2: Go to Transactions, select the voucher type, then click on Add if you want to generate an E-Invoice for a new invoice. If you already have an invoice, click on Modify. 
 Step 3: Add the relevant details. In the Transport window, adding the station and pincode is mandatory. 
 Step 4: Click on the E-Invoice button and fill in the required details. 
 Step 5: Verify the details and click on Generate E-Invoice.

One particular bill is not showing options for e way bill generation but is showing e invoice generation. What could be the reason?

There could be several reasons why a particular bill is not showing options for e-way bill generation but is showing e-invoice generation. It might be due to the nature of the transaction, the value of the goods, or other specific criteria set by tax authorities.
Some of the possible reason mentioned below:
1. In cases where the principal supply is purely a supply of service and involves no movement of goods, the e-way bill is not required to be generated.
2. If the Bill amount is below the threshold limit for e way bill generation than option not showing for generating e way bill.

Frequently AskedQuestions