Frequently Asked
Questions

Q: I am unable to generate an E-Way bill. When I go to E-Waybill and E-Invoice Management, the option to generate E-Way bill is not visible. What should I do?

If you are unable to view the option for Eway bill configuration then please check the below point : 1. Make sure you are using the latest version of BUSY as the same is not available in the older versions such as BUSY16 and BUSY17 If you are unable to configure E-invoice then you need to check below points: 1. Make sure you are using the latest version of BUSY as the same is not available in the older versions such as BUSY16 and BUSY17 2. BUSY Model should be Standard or Enterprise as the same is not available in the Basic Model

Q: What are the distance requirements between pickup and delivery locations for generating an E-Way bill in BUSY?

There is no specific distance requirement between pickup and delivery location for generating an E way Bill. Further, E way Bill validity period is depend on distance to be traveled. 1. If the Distance is up to 100 km, then the E way bill validity period is 1 Day. 2. If the Distance is between 100km to 300km, then the E way bill validity period is 3 days. 3. If the Distance is between 300km to 500km, then the E way Bill validity period is 5 days. 4. If the Distance is above 500km, then the E way Bill validity period is 10 days.

Q: I am facing issues in logging into the e-Way bill portal. How can I troubleshoot login issues?

Issues with logging into the e-Way bill portal can be frustrating but there are several troubleshooting steps you can take to resolve the problem: 1. Ensure that you're entering the correct username and password. Sometimes, errors occur due to incorrect login details. 2. Clear your browser cache and cookies, then try logging in again. 3. Make sure you have a stable internet connection. 4. Check if the e-Way bill portal is undergoing maintenance or is temporarily down. Try logging in at a later time. 5. Try using a different browser or device to see if the issue persists.

Q: How do I save and validate the GSP id and password I have created from portal?

To save and validate the GSP if an password created from portal you need to follow these steps: Step 1: Open your company then go to administration menu and click on configuration sub menu. Step 2: Select features and options and click on gst or vat tab. Step 3: Here, if you have enabled for e waybill of e invoice then click on GSP configuration button. Step 4: Enter the GSP user id and password in the relevant field either webtel or pinnacle which you have created from portal. Step 5: After entering click on validate button and wait for successfully validation then save.

Q: How do I correctly fill in the party address field when generating e-invoices in BUSY?

Here are the steps for mention correct party address in the master while generating e-invoice : Step 1: Go to Administration menu Step 2: Click on Masters option Step 3: Then click on Accounts option Step 4: Then click on modify and open master in modify mode Step 5: Then Mention correct address in the respective field Step 6: You can also click on validate button shown in the GSTIN field Step 7: After validate successfully, click on update back and quit button Step 8: Then address will automatically filled by BUSY

Q: What should I check if e way bill generation is enabled but still not working?

If E way bill is enabled in BUSY but still not generating it, then you need to check these steps: Step 1: Check voucher series configuration of that voucher and make sure the option of Generate E way bill After Saving and Input Transport Details are enabled. Step 2: In the Transport Details window all the mandatory details are entered such as transporter, vehicle no., place, pincode and e way bill required option is Y. Step 3: Ensure that the HSN Codes are valid in the item masters. Step 4: Check the UQC ( Unit Qunatity Code) is specified in the unit masters.

Q: What are the possible errors to check for while generating an E-way bill from BUSY?

The possible errors to check for when generating an E-way bill from BUSY are mentioned below: 1.Make sure the Pin code and station specified in Party master and in the transport window are entered correctly during voucher entry. 2.HSN or SAC code and tax category must be configured in the Item master. 3.UQC or unit quantity code must be specified in the Unit master. 4.Transporter name with transporter ID or vehicle number should be entered in the transport window during voucher entry. 5.Ensure that the Party GSTIN is active. 6.Verify that proper internet connectivity is available. 7.E-way site must be running properly without any technical issues.

Q: Speed issue while loading voucher for generating eway bill from gst misc. utility

To resolve the speed issue while loading voucher for generating eway bill from gst misc. utility follow below steps: Step 1: Take a latest backup of the data. Step 2: Go to company menu and select check BUSY update option. Step 3: Then click on download to download the required setup and install them to update BUSY to latest release. Step 4: If still same problem then you can check after some time or decrease the date range which you have selected. Note: If taking time in loading data it also depends on the number of vouchers between the date range you have selected.

Q: Why am I unable to generate ERA bills even after entering correct details?

If you are unable to generate E-way bills even after entering the correct details, there could be several reasons for this issue as listed below Step 1.It is recommended to check if the generation of E-waybill is enabled in the BUSY. Step 2. Additionally, ensure that all the required details such as address, PIN code, and other necessary information are entred like valid GSP id and restictions to particular user is disabled Step 3.Check on portal by loggin into portal it is working or server issue Step 4.Check your internet connection or any techincal issue Step 4.Proceed to generate e-waybill after checking possible reasons

Q: Where can i specify transporter name in BUSY for generating of e-invoice?

Here are the steps for specify transporter name in BUSY : Step 1: Go to transaction Menu Step 2: Click on voucher Step 3: Then click on list option Step 4: Then open voucher in modify mode and while saving voucher transport detail window will appear Step 5: Then click on ADD new box for add transaporter (if transporter not created) Step 6: Then specify name of the tranporter and their transporter ID or GSTIN ID if any then click on OK button Step 7: Select respective tranporter in the transport field then proceed to generate e-invoice

Find Solutions to Common Issues Related to taxation - e way bill generation

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I am unable to generate an E-Way bill. When I go to E-Waybill and E-Invoice Management, the option to generate E-Way bill is not visible. What should I do?

If you are unable to view the option for Eway bill configuration then please check the below point :
1. Make sure you are using the latest version of BUSY as the same is not available in the older versions such as BUSY16 and BUSY17
If you are unable to configure E-invoice then you need to check below points:
1. Make sure you are using the latest version of BUSY as the same is not available in the older versions such as BUSY16 and BUSY17
2. BUSY Model should be Standard or Enterprise as the same is not available in the Basic Model

What are the distance requirements between pickup and delivery locations for generating an E-Way bill in BUSY?

There is no specific distance requirement between pickup and delivery location for generating an E way Bill.
Further, E way Bill validity period is depend on distance to be traveled.
1. If the Distance is up to 100 km, then the E way bill validity period is 1 Day.
2. If the Distance is between 100km to 300km, then the E way bill validity period is 3 days.
3. If the Distance is between 300km to 500km, then the E way Bill validity period is 5 days.
4. If the Distance is above 500km, then the E way Bill validity period is 10 days.

I am facing issues in logging into the e-Way bill portal. How can I troubleshoot login issues?

Issues with logging into the e-Way bill portal can be frustrating but there are several troubleshooting steps you can take to resolve the problem: 
1. Ensure that you're entering the correct username and password. Sometimes, errors occur due to incorrect login details. 
2. Clear your browser cache and cookies, then try logging in again. 
3. Make sure you have a stable internet connection. 
4. Check if the e-Way bill portal is undergoing maintenance or is temporarily down. Try logging in at a later time. 
5. Try using a different browser or device to see if the issue persists.

How do I save and validate the GSP id and password I have created from portal?

To save and validate the GSP if an password created from portal you need to follow these steps:
Step 1: Open your company then go to administration menu and click on configuration sub menu.
Step 2: Select features and options and click on gst or vat tab.
Step 3: Here, if you have enabled for e waybill of e invoice then click on GSP configuration button.
Step 4: Enter the GSP user id and password in the relevant field either webtel or pinnacle which you have created from portal.
Step 5: After entering click on validate button and wait for successfully validation then save.

How do I correctly fill in the party address field when generating e-invoices in BUSY?

Here are the steps for mention correct party address in the master while generating e-invoice :
 Step 1: Go to Administration menu 
 Step 2: Click on Masters option 
 Step 3: Then click on Accounts option 
 Step 4: Then click on modify and open master in modify mode
 Step 5: Then Mention correct address in the respective field 
 Step 6: You can also click on validate button shown in the GSTIN field 
 Step 7: After validate successfully, click on update back and quit button 
 Step 8: Then address will automatically filled by BUSY

What should I check if e way bill generation is enabled but still not working?

If E way bill is enabled in BUSY but still not generating it, then you need to check these steps:
Step 1: Check voucher series configuration of that voucher and make sure the option of Generate E way bill After Saving and Input Transport Details are enabled.
Step 2: In the Transport Details window all the mandatory details are entered such as transporter, vehicle no., place, pincode and e way bill required option is Y.
Step 3: Ensure that the HSN Codes are valid in the item masters.
Step 4: Check the UQC ( Unit Qunatity Code) is specified in the unit masters.

What are the possible errors to check for while generating an E-way bill from BUSY?

The possible errors to check for when generating an E-way bill from BUSY are mentioned below:
1.Make sure the Pin code and station specified in Party master and in the transport window are entered correctly during voucher entry.
2.HSN or SAC code and tax category must be configured in the Item master.
3.UQC or unit quantity code must be specified in the Unit master.
4.Transporter name with transporter ID or vehicle number should be entered in the transport window during voucher entry.
5.Ensure that the Party GSTIN is active.
6.Verify that proper internet connectivity is available.
7.E-way site must be running properly without any technical issues.

Speed issue while loading voucher for generating eway bill from gst misc. utility

To resolve the speed issue while loading voucher for generating eway bill from gst misc. utility follow below steps:
Step 1: Take a latest backup of the data.
Step 2: Go to company menu and select check BUSY update option.
Step 3: Then click on download to download the required setup and install them to update BUSY to latest release.
Step 4: If still same problem then you can check after some time or decrease the date range which you have selected.
Note: If taking time in loading data it also depends on the number of vouchers between the date range you have selected.

Why am I unable to generate ERA bills even after entering correct details?

If you are unable to generate E-way bills even after entering the correct details, there could be several reasons for this issue as listed below
Step 1.It is recommended to check if the generation of E-waybill is enabled in the BUSY.
Step 2. Additionally, ensure that all the required details such as address, PIN code, and other necessary information are entred like valid GSP id and restictions to particular user is disabled
Step 3.Check on portal by loggin into portal it is working or server issue
Step 4.Check your internet connection or any techincal issue
Step 4.Proceed to generate e-waybill after checking possible reasons

Where can i specify transporter name in BUSY for generating of e-invoice?

Here are the steps for specify transporter name in BUSY :
 Step 1: Go to transaction Menu
 Step 2: Click on voucher 
 Step 3: Then click on list option
 Step 4: Then open voucher in modify mode and while saving voucher transport detail window will appear
 Step 5: Then click on ADD new box for add transaporter (if transporter not created)
 Step 6: Then specify name of the tranporter and their transporter ID or GSTIN ID if any then click on OK button
 Step 7: Select respective tranporter in the transport field then proceed to generate e-invoice

Frequently AskedQuestions