Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e way bill generation
Why is the party's GST number and address not validating in BUSY?
If the Party's GST number not validated from BUSY,you can check these things:
Step 1:Check your internet should be properly working on your system.
Step 2:If internet proprely working so you can check antivirus on your system,
Step 3:Exlude BUSY from antivirus,then check
Step 4:Allow BUSY from window Defender,
Step 5:then you can go to the BUSY again validate,it will be validated.
If still facing same issue so it may be the issue is coming from backend on portal server issue,so you need to wait for some times and try it again.
How to configure scheduled generation of e-mails and e-way bills at specific times?
There is no such schedule provision for generation of e-way bill and email at a specific time in BUSY
Further, you can send email through the prompt to send pending offline messages window appear in the interface of BUSY.
Moreover, You can generate e-way bill in bulk from GST misc. utilities option then,
Step 1: Go to Transaction menu
Step 2: Click on Gst misc. utilities
Step 3: Then click on e-way bill management
Step 4: Then click on Generate/Print E-way bill option
Step 5: Here, you can select date range and voucher type then generate e-way bill in bulk
I am unable to generate an e-way bill and invoice for an interstate sale. What could be the reason?
If you are unable to generate an E-Way Bill for an interstate sale, check the following suggestions:
1. Ensure that GSP Configurations are properly set.
2. Ensure that all correct details are entered while generating an E-Way Bill.
3. Ensure having a valid GSTIN and have filed previous GST returns.
4. Do not forget to mention mandatory fields, such as Transporter ID or Vehicle No, Station, PIN Code, and a valid HSN code.
5. Ensure that the proper state code is mentioned as per the GSTIN.
6. Ensure that you have the necessary rights and permissions.
Where do I need to enter party location details to reflect in the E-Invoice generated through BUSY?
If you need to enter party location details to reflect in the E invoice generated through BUSY,you can follow given steps:
Step 1:Go to the Admnistration menu,
Step 2:Click on Masters,
Step 3:Click on Account,open your Party in modify mode ,Here you can enter you your party location,pincode and address details.
Step 4:And Click on Voucher series configuration,
Step 5:Click on sales,and select series,click voucher configuration,
Step 6:Here you can enable Billing shipping Detail,save this window,
Step 7:Then when you enter a voucher billing shipping window will appear here you also can mention your party shipping details.
How do i check my GSP id is validate successfully?
To check GSP ID is validate successfuly then follow the given steps:
Step 1: Go to Administration Menu
Step 2: Click on Configuration option
Step 3: Then Click on Feature and Option
Step 4: Then Click on GST/VAT
Step 5: Make sure to Enable E-invoice Required or E-way bill Required option as Y
Step 6: Then click on GSP configuration box
Step 7: then click on Validate button of respective GSP credential of Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited and after successful validation a confirmation message will appear on the screen
Why are my invoices not getting generated automatically?
If you want to generate e invoice automatically then you have to follow some process
Step 1. While saving the voucher you will get the option of e invoice generation option.
Step 2 Press yes to generate e invoice
Step 3. Then check all available options
Step 4. Proceed to generate e invoice
Step 5. Check possible error
Step 6. After checking error
Step 7. Proceed to generate e invoice
Step 8. Check all details in e invoice window
Step 9. After checking the details generate e invoice.
Why is the software not allowing me to create an e-way bill for an interstate transaction?
If you are unable to generate an E-Way Bill for an interstate sale, check the following suggestions:
1. Ensure that GSP Configurations are properly set.
2. Ensure that all correct details are entered while generating an E-Way Bill.
3. Ensure having a valid GSTIN and have filed previous GST returns.
4. Do not forget to mention mandatory fields, such as Transporter ID or Vehicle No, Station, PIN Code, and a valid HSN code.
5. Ensure that the proper state code is mentioned as per the GSTIN.
6. Ensure that you have the necessary rights and permissions.
Need to delete earlier e-invoice but unable to. Is there a way to delete e-invoices?
Once an e-invoice is made on a voucher number, it cannot be deleted. The only way to cancel the invoice is to cancel the voucher.To cancel the e-invoice from BUSY, cancel the voucher by pressing ALT+X after opening the voucher. When prompted, confirm that you also want to cancel the e-invoice by pressing 'Y,' and then proceed with the cancellation.
Want to delete Invoice Follow these steps:
Step 1: Go to Transactions,click on Modify, and select the invoice you want to delete.
Step 2: Press the F8 key. This action will delete the invoice from the system.
The distance shows as km on my bill. How can I get the actual distance?
If the distance shows as 0 km on your bill then to get the actual distance you simply have to click on check distance in transport details window.If still the distance not picking then you can follow below steps:
Step 1: Ensure that you had mention Bill to Place and Pin code properly in the eway bill configuration window.
Step 2: The Bill to station and pin code field should be updated in party master and click on check distance to update distance.
Step 3: Then while entering the bill the distance will automatically get picked in transport details window.
Can I edit an e-way bill after generating or do I need to cancel and regenerate?How do I record a purchase in BUSY?
You can not edit or modify e-waybill once it is generated from BUSY as your invoice is uploaded to e-waybill portal and also recommended not to modify your voucher in BUSY after generation of e-waybill but if any data entry mistake found after generation of e-waybill,you have to cancel voucher from BUSY including e-waybill and then have to add new voucher
To add purchase voucher in BUSY follow these steps
1.Open your company and go to administration
2.Select purchase voucher and add
3.Select required details in voucher like series,date,purchase type,party and proceed to select items and save the purchase voucher