Frequently Asked
Questions

Q: I am unable to generate E Way bills suddenly even though it was working before. What could be the reason?

There could be several reasons you are unable to generate E way bills suddenly may be some internet connection issue at your end or issue in gsp server, you can check the below possible aspects to rectify internet and gsp server issue. 1. Check your internet connection or can try with different internet connection. 2. Disable or exclude BUSY from antivirus properties if any anti virus installed. 3. Try with another GSP for e way bill if issue in Webtel Electrosoft Private Limited can select gsp for eway bill Pinnacle Finserv Advisors Private Limited or vice versa in GST/VAT configuration.

Q: How do I get the IRN number and acknowledgement number after generating an e-invoice?

Upon successful generation of an e-invoice, the IRN No. and ACK No. should be visible on the transport detail window. Additionally, you have the option to print the invoice along with the IRN No. and ACK No.: Step 1: Go to Administration menu Step 2: click on Configuration option Step 3: Then click on Invoice/document printing Step 4: Then click on Standard option Step 5: select voucher and then enable Print E-invoice IRN/ACK no./Ack date as Y then save the configurations Step 6: Afterward, you can review your invoice with e-invoice IRN no.and ACK no.

Q: How can I print IRN and Qrcode on physical invoices when e-invoicing is enabled?

If you want to print an E-Invoice QR code & IRN Number In invoice, follow these steps. Step 1. Go to Administration, select Configuration, and click on Invoice Document Printing.' Step 2. Then click on Standard and select the invoice for which you generated the E-Invoice. Step 3. Press 'Y' to print the E-Invoice/B2C QR Code. Step 4. If you want to print Einvoice IRN/Ack.No./Ack.Date Press Y on Print E-invoice IRN/Ack.No./Ack.Date & save Step 5. If you have an advanced or customized format, you can add the field for E-Invoice QR Code or IRN No., etc.

Q: Is there a way to automate the process of generating e-way bills in BUSY?

Yes, there are provision to automate the process of generating e-way bill in BUSY To generate E-way bill automatically from BUSY follow the below mentioned steps: Step 1: Go to Administration and then configuration Step 2: Click on Features and options and then GST / VAT Step 3: Enable E-way bill required and then enter the details in E- way bill configuration window. Step 4: Create GSP Id and Password from E-way bill portal and then enter in GSP configuration window Step 5: Enable E-way bill also from Voucher series configurations Step 6: Enable Transport detail from Voucher Series Configurations

Q: How to generate an invoice with different shipping and billing addresses for the same customer in BUSY?

For Diffrent billing shipping details Address for the same customer you need to follow these steps: Step 1: Go to Administration menu. Step 2: Click on Configguration. Step 3: Select voucher series configuration then click on sales series and go to Vocuher configuration. Step 4: Enable Seprate Billing/Shipping details. Step 5: While Creating Vocuher after specify party billing shipping window will appear you need to Click on Billing Shipping Details and mention ship to details. Step 6: In Transport window select transaction type as bill to ship to then proceed.

Q: What is the process to create and link a Pinnacle ID to the eBill portal from BUSY?

For Pinnacle Id to the E-bill portal from BUSY please follow below mention steps:- Step 1:- Login E-way bill portal Step 2:- Registration Step 3:- For GSP Step 4:- Verify OTP and then create GSP ID and password Select GSP for Pinnacle Finserv Advisor Pvt. Ltd. After creation GSP ID and password enter in BUSY GSP configration please follow below mention steps :- Step 1:- Administration Tab Step 2:- Configration Step 3:- Feature /option Step 4:- GST/VAT Step 5:- Enable E-invoice and then GSP Configration enater pinnacel GSP ID and password save

Q: What is the step-by-step process to generate an e-way bill after configuring it?

To generate E-waybill after configuring it follow these steps: Step 1: Go to transactions menu Step 2: Then click on invoice in which you want to generate E-waybill such as sale and purchase Step 3: Then click create the invoice then after creation of invoice it will show you the transport window Step 4: Then select e-waybill required option as yes specify the details such as transporter name ,vehicle number etc Step 5: Then proceed and after that it will give you a prompt to generate E-waybill Step 6: Then you can generate e-waybill directly by selecting automatic option and proceed

Q: My e-way bill is not getting accepted by customer/transporter. What could be wrong?

There could be several reasons why your e-way bill is not getting accepted by the customer or transporter. Some possible reasons could be incorrect or mismatched details in the e-way bill, such as incorrect GST number, vehicle number, or transporter ID. It is important to double-check all the information entered in the e-way bill and ensure its accuracy. Additionally, make sure that the e-way bill is being generated according to the rules and regulations set by the government. If the issue persists, it is recommended to contact the customer support of the BUSY for further assistance.

Q: Sales return over Rs. ,. E-Way bill option doesn't appear. How to generate?

If you want to create an E-Way bill for Sales Return, follow these steps: Step 1: After E-Way bill configuration, enable E-Way bill for Sales Return.To do this Step 2: Go to Administration, select Configuration, and click on Voucher Series Configuration. Step 3: Select the Voucher Type as Sales Return, then choose the series and enable E-Way bill. Press 'Y' for Input Transaction Details and generate the E-Way bill after saving. Step 4: Then enter the Sales Return voucher in the series You Enabled E-Invoice and Generate E-Way bill For Sales Return.

Q: What are the different reports for E way bills available in BUSY?

The Different reports Available for E way Bills in BUSY are: 1.E Way Bill audit report: E way Bill Audit report will show all those voucher whose E way Bill is not generated. 2.E Way Bill Detaits (Generated by self): This report will show E way bills generated by You and you cannot download the data prior to 180 days from Current date. 3.E Way Bill details (Generated by other): This report will show the E way bill details generated by other parties on your GSTIN and you cannot download the data prior to 180 days from Current date.

Find Solutions to Common Issues Related to taxation - e way bill generation

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Dealer Complaint/Issues

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Dealer Complaint/Issues

I am unable to generate E Way bills suddenly even though it was working before. What could be the reason?

There could be several reasons you are unable to generate E way bills suddenly may be some internet connection issue at your end or issue in gsp server, you can check the below possible aspects to rectify internet and gsp server issue.
1. Check your internet connection or can try with different internet connection.
2. Disable or exclude BUSY from antivirus properties if any anti virus installed.
3. Try with another GSP for e way bill if issue in Webtel Electrosoft Private Limited can select gsp for eway bill Pinnacle Finserv Advisors Private Limited or vice versa in GST/VAT configuration.

How do I get the IRN number and acknowledgement number after generating an e-invoice?

Upon successful generation of an e-invoice, the IRN No. and ACK No. should be visible on the transport detail window. Additionally, you have the option to print the invoice along with the IRN No. and ACK No.:
 Step 1: Go to Administration menu
 Step 2: click on Configuration option
 Step 3: Then click on Invoice/document printing
 Step 4: Then click on Standard option 
 Step 5: select voucher and then enable Print E-invoice IRN/ACK no./Ack date as Y then save the configurations
 Step 6: Afterward, you can review your invoice with e-invoice IRN no.and ACK no.

How can I print IRN and Qrcode on physical invoices when e-invoicing is enabled?

If you want to print an E-Invoice QR code & IRN Number In invoice, follow these steps.
 Step 1. Go to Administration, select Configuration, and click on Invoice Document Printing.'
 Step 2. Then click on Standard and select the invoice for which you generated the E-Invoice.
 Step 3. Press 'Y' to print the E-Invoice/B2C QR Code.
 Step 4. If you want to print Einvoice IRN/Ack.No./Ack.Date Press Y on Print E-invoice IRN/Ack.No./Ack.Date & save
 Step 5. If you have an advanced or customized format, you can add the field for E-Invoice QR Code or IRN No., etc.

Is there a way to automate the process of generating e-way bills in BUSY?

Yes, there are provision to automate the process of generating e-way bill in BUSY 
To generate E-way bill automatically from BUSY follow the below mentioned steps:
Step 1: Go to Administration and then configuration 
Step 2: Click on Features and options and then GST / VAT
Step 3: Enable E-way bill required and then enter the details in E- way bill configuration window.
Step 4: Create GSP Id and Password from E-way bill portal and then enter in GSP configuration window
Step 5: Enable E-way bill also from Voucher series configurations
Step 6: Enable Transport detail from Voucher Series Configurations

How to generate an invoice with different shipping and billing addresses for the same customer in BUSY?

For Diffrent billing shipping details Address for the same customer you need to follow these steps: 
 Step 1: Go to Administration menu. 
 Step 2: Click on Configguration. 
 Step 3: Select voucher series configuration then click on sales series and go to Vocuher configuration. 
 Step 4: Enable Seprate Billing/Shipping details. 
 Step 5: While Creating Vocuher after specify party billing shipping window will appear you need to Click on Billing Shipping Details and mention ship to details. 
 Step 6: In Transport window select transaction type as bill to ship to then proceed.

What is the process to create and link a Pinnacle ID to the eBill portal from BUSY?

For Pinnacle Id to the E-bill portal from BUSY please follow below mention steps:-
 Step 1:- Login E-way bill portal
 Step 2:- Registration 
 Step 3:- For GSP 
 Step 4:- Verify OTP and then create GSP ID and password Select GSP for Pinnacle Finserv Advisor Pvt. Ltd.
 After creation GSP ID and password enter in BUSY GSP configration please follow below mention steps :-
 Step 1:- Administration Tab
 Step 2:- Configration 
 Step 3:- Feature /option 
 Step 4:- GST/VAT
 Step 5:- Enable E-invoice and then GSP Configration enater pinnacel GSP ID and password save

What is the step-by-step process to generate an e-way bill after configuring it?

To generate E-waybill after configuring it follow these steps:
Step 1: Go to transactions menu
Step 2: Then click on invoice in which you want to generate E-waybill such as sale and purchase
Step 3: Then click create the invoice then after creation of invoice it will show you the transport window 
Step 4: Then select e-waybill required option as yes specify the details such as transporter name ,vehicle number etc
Step 5: Then proceed and after that it will give you a prompt to generate E-waybill
Step 6: Then you can generate e-waybill directly by selecting automatic option and proceed

My e-way bill is not getting accepted by customer/transporter. What could be wrong?

There could be several reasons why your e-way bill is not getting accepted by the customer or transporter. Some possible reasons could be incorrect or mismatched details in the e-way bill, such as incorrect GST number, vehicle number, or transporter ID. It is important to double-check all the information entered in the e-way bill and ensure its accuracy. Additionally, make sure that the e-way bill is being generated according to the rules and regulations set by the government. If the issue persists, it is recommended to contact the customer support of the BUSY for further assistance.

Sales return over Rs. ,. E-Way bill option doesn't appear. How to generate?

If you want to create an E-Way bill for Sales Return, follow these steps: 
 Step 1: After E-Way bill configuration, enable E-Way bill for Sales Return.To do this 
 Step 2: Go to Administration, select Configuration, and click on Voucher Series Configuration. 
 Step 3: Select the Voucher Type as Sales Return, then choose the series and enable E-Way bill. Press 'Y' for Input Transaction Details and generate the E-Way bill after saving. 
 Step 4: Then enter the Sales Return voucher in the series You Enabled E-Invoice and Generate E-Way bill For Sales Return.

What are the different reports for E way bills available in BUSY?

The Different reports Available for E way Bills in BUSY are:
1.E Way Bill audit report: E way Bill Audit report will show all those voucher whose E way Bill is not generated.
2.E Way Bill Detaits (Generated by self): This report will show E way bills generated by You and you cannot download the data prior to 180 days from Current date.
3.E Way Bill details (Generated by other): This report will show the E way bill details generated by other parties on your GSTIN and you cannot download the data prior to 180 days from Current date.

Frequently AskedQuestions