Frequently Asked
Questions

Q: I need to edit my party/supplier details in the software. What is the process?How to update the transporter details in an already generated e-way bill?

To modify the details of your supplier and party follow these steps: Step 1: Go to administration tab Step 2: Then click on masters option Step 3: Then click on account option then open it from modify or list option Step 4: Then you will be able to modify details of party/supplier and save it If you want to change transport details after generating E-waybill you can check on E-waybill portal if there is any provison on portal to change it you can check otherwise you need to cancel the E-waybill and generate it again with correct details

Q: I received an error that says "E-Way could not be generated due to invalid login credentials." What should I do to resolve this?

If you have received an error that says E-waybill could not be generated due to invalid login credentials you need to follow given below steps to get this solved: Step 1: Go to administration menu Step 2: Then click on configuration button Step 3: Then click on features and option Step 4: Then click on GST/VAT Step 5: Then click on GSP configuration Step 6: Then try to validate your GSP id such as webtel and pinnacle Step 7: IF it is not validating you need to change its passowrd from portal or you can also generate new gsp id

Q: How can I configure BUSY to prompt for generating e-way bill when I create a voucher for stock transfer?

In order to get the prompt for generating Eway bill for stock transfer you required to follow the steps : 1. Go to Administration 2. Click on Configuration 3. Click on Voucher series configuration 4. Select the Stock Transfer and its series 5. Click on voucher configuration 6. From here you can specify Y for Generate Eway bill after saving 7. Enable Input transport details as well from here 8. Now create the voucher in the same series so that transportation details will appear here and after saving the bill you can get the pop of Genetate Eway bil.

Q: Which configurations should I review for errors in the e-way bill?

It depends on the specific error as if you are facing an error like Request timed out then follow the steps : Step 1: Go to Administration menu Step 2: Click on configuration Step 3: Then click on Feature and option Step 4: Then click on GST/VAT feature Step 5: Then go to GSP configuratin button and change GSP from Select GSP for e-way bill option Step 6: Then save the configuration and generate e-way bill Note : If still you are facing problem in genertaion of e-way bill then create new GSP id from e-way bill portal

Q: BUSY is showing error while generating invoices/bills. How to fix this?

Yes there are some troubleshooting tips for common e-invoicing errors that are mentioned below: 1. Enter valid GST number in party master and validate that 2. Enter valid HSN and validate that 3. Enter GSP Id and password of both Webtel and Pinnacle created from E-way bill/ E-invoice portal. 4. Enter Station and Pin code in E-invoice configuration window in GST/VAT 5. No any special characters should be mention in Voucher number other than(- and / ) 6. Voucher number should not be start with 0 7. Unit code (UQC) should be define for E-invoice

Q: How do I find a previously generated E way bill?

BUSY has a report which shows the details of E way bills you have generated. To view this report, you need to follow these steps: Step 1: Go to Transaction menu and click on GST Misc Utilties. Step 2: Select E way Bill Management and click on E way Bill Details( Generated by Self). Step 3: Enter the date range and download the report then can view report. Note: Details can not be downloaded prior to 180 days from the current date. Step 4: Further you can open that voucher and check the E way bill details in that.

Q: How do I generate E-Way bills from BUSY after making invoices?

To generate multiple e-way bill in BUSY at a time then follow the given steps : Step 1: Go to Transaction menu Step 2: click on Gst Misc. utilities Step 3: Then click on E-way bill management option Step 4: Then Click on generate/print e-way bill Step 5: Then select automatic and select voucher type Step 6: Then specify date range and click on load voucher Step 7: Then click on generate e-way bill option Step 8: Then e-way bill has been generated for all of the invoices

Q: How do I recreate my GSP ID in BUSY?

The GSP Id can be create from E way bill portal and enter in BUSY for automatic generation of E way Bill. To create GSP Id, you need to follow these steps: Step 1: Log in to the e way bill portal with your credentials. Step 2: Click on Registration and then For GSP. Step 3: Authenticate this with OTP then select through GSP to integrate the APIs through GSP. Step 4: Select the GSP Name either Webtel Electrosoft Private Limited or Pinnacle Finserv Advisory Private Limited. Step 5: Create Username and Password and click on Add.

Q: How can I cancel E-way bill in BUSY?

You can cancel E-way bill within 24 hours of generating E-way bill after 24 hours you can't cancel E-way bill. For cancel e-way bill please follow below steps: Step 1: Go to transaction then select voucher type Step 2: Now open voucher through modify or list menu Step 3: Click on cancel which was given on top of right side and click yes on cancel this voucher option Step 4: Mention cancellation Narration and press enter Step 5: Now mention Y on cancel E-way bill on government portal Step 6: Now mention Remark and reason and click on ok

Q: I need help updating my business details in BUSY for E-Way bill generation.

To update your business details in BUSY software follow below steps: Step 1: Go to company tab Step 2: Then click on edit company tab Step 3: Then you can modify details such as address,pincode,Mobile number and email etc And if you want to change details regarding your gst details follow given steps: Step 1: Go to administration tab Step 2: Then click on configuration option Step 3: Then click on features and option button Step 4: Then click on gst/vat option then you can change details in BUSY such as gst number and gst portal username etc

Find Solutions to Common Issues Related to taxation - e way bill generation

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I need to edit my party/supplier details in the software. What is the process?How to update the transporter details in an already generated e-way bill?

To modify the details of your supplier and party follow these steps:
Step 1: Go to administration tab
Step 2: Then click on masters option 
Step 3: Then click on account option then open it from modify or list option
Step 4: Then you will be able to modify details of party/supplier and save it
If you want to change transport details after generating E-waybill you can check on E-waybill portal if there is any provison on portal to change it you can check otherwise you need to cancel the E-waybill and generate it again with correct details

I received an error that says "E-Way could not be generated due to invalid login credentials." What should I do to resolve this?

If you have received an error that says E-waybill could not be generated due to invalid login credentials you need to follow given below steps to get this solved:
Step 1: Go to administration menu
Step 2: Then click on configuration button
Step 3: Then click on features and option
Step 4: Then click on GST/VAT
Step 5: Then click on GSP configuration
Step 6: Then try to validate your GSP id such as webtel and pinnacle 
Step 7: IF it is not validating you need to change its passowrd from portal or you can also generate new gsp id

How can I configure BUSY to prompt for generating e-way bill when I create a voucher for stock transfer?

In order to get the prompt for generating Eway bill for stock transfer you required to follow the steps :
1. Go to Administration 
2. Click on Configuration
3. Click on Voucher series configuration
4. Select the Stock Transfer and its series 
5. Click on voucher configuration
6. From here you can specify Y for Generate Eway bill after saving
7. Enable Input transport details as well from here
8. Now create the voucher in the same series so that transportation details will appear here and after saving the bill you can get the pop of Genetate Eway bil.

Which configurations should I review for errors in the e-way bill?

It depends on the specific error as if you are facing an error like Request timed out then follow the steps :
Step 1: Go to Administration menu
Step 2: Click on configuration 
Step 3: Then click on Feature and option
Step 4: Then click on GST/VAT feature
Step 5: Then go to GSP configuratin button and change GSP from Select GSP for e-way bill option 
Step 6: Then save the configuration and generate e-way bill 
Note : If still you are facing problem in genertaion of e-way bill then create new GSP id from e-way bill portal

BUSY is showing error while generating invoices/bills. How to fix this?

Yes there are some troubleshooting tips for common e-invoicing errors that are mentioned below: 
1. Enter valid GST number in party master and validate that 
2. Enter valid HSN and validate that 
3. Enter GSP Id and password of both Webtel and Pinnacle created from E-way bill/ E-invoice portal.
4. Enter Station and Pin code in E-invoice configuration window in GST/VAT
5. No any special characters should be mention in Voucher number other than(- and / ) 
6. Voucher number should not be start with 0
7. Unit code (UQC) should be define for E-invoice

How do I find a previously generated E way bill?

BUSY has a report which shows the details of E way bills you have generated. To view this report, you need to follow these steps:
Step 1: Go to Transaction menu and click on GST Misc Utilties.
Step 2: Select E way Bill Management and click on E way Bill Details( Generated by Self).
Step 3: Enter the date range and download the report then can view report.
Note: Details can not be downloaded prior to 180 days from the current date.
Step 4: Further you can open that voucher and check the E way bill details in that.

How do I generate E-Way bills from BUSY after making invoices?

To generate multiple e-way bill in BUSY at a time then follow the given steps :
 Step 1: Go to Transaction menu
 Step 2: click on Gst Misc. utilities 
 Step 3: Then click on E-way bill management option
 Step 4: Then Click on generate/print e-way bill
 Step 5: Then select automatic and select voucher type 
 Step 6: Then specify date range and click on load voucher 
 Step 7: Then click on generate e-way bill option 
 Step 8: Then e-way bill has been generated for all of the invoices

How do I recreate my GSP ID in BUSY?

The GSP Id can be create from E way bill portal and enter in BUSY for automatic generation of E way Bill. To create GSP Id, you need to follow these steps:
Step 1: Log in to the e way bill portal with your credentials.
Step 2: Click on Registration and then For GSP.
Step 3: Authenticate this with OTP then select through GSP to integrate the APIs through GSP. 
Step 4: Select the GSP Name either Webtel Electrosoft Private Limited or Pinnacle Finserv Advisory Private Limited.
Step 5: Create Username and Password and click on Add.

How can I cancel E-way bill in BUSY?

You can cancel E-way bill within 24 hours of generating E-way bill after 24 hours you can't cancel E-way bill.
For cancel e-way bill please follow below steps:
Step 1: Go to transaction then select voucher type
Step 2: Now open voucher through modify or list menu
Step 3: Click on cancel which was given on top of right side and click yes on cancel this voucher option
Step 4: Mention cancellation Narration and press enter 
Step 5: Now mention Y on cancel E-way bill on government portal
Step 6: Now mention Remark and reason and click on ok

I need help updating my business details in BUSY for E-Way bill generation.

To update your business details in BUSY software follow below steps:
Step 1: Go to company tab 
Step 2: Then click on edit company tab 
Step 3: Then you can modify details such as address,pincode,Mobile number and email etc
And if you want to change details regarding your gst details follow given steps:
Step 1: Go to administration tab 
Step 2: Then click on configuration option
Step 3: Then click on features and option button
Step 4: Then click on gst/vat option then you can change details in BUSY such as gst number and gst portal username etc

Frequently AskedQuestions