Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e way bill generation
What are the steps to generate GSP credentials For E way bill?
To generate GSP credentials for E way Bill, follow these steps:
Step 1: Login the E way bill portal by using your E way bill credentials
Step 2: and the Go to registration and click on For GSP tab
Step 3: Afterward, you will receive an OTP from the E-way bill portal on your registered email ID and mobile number.
Step 4: Click on Add button then select the GSP server named Webtel electrosoft pvt. Ltd. and Create the GSP credentials.
Step 5: Now create one more GSP Credentials with GSP server named pinnacle finserv advisors private limited.
Unable to generate e invoice in BUSY. What should I do to resolve this?
There can be several reasons that you unable to generate e invoice, to resolve the issue you can follow the steps
Step 1. Go to administration click
Step 2. Configuration click
Step 3. Features or options click
Step 4. Gst/vat click
Step 5. Ensure that e invoice cnfiguration is correct.
Step 6. Also ensure that gsp configuration is correct.
Step 7. Also make sure that all details like address, station, pincode and gstin is filled correctly in party master.
Now try to generate e invoice.
How can I cancel an e-invoice in BUSY, and what steps should I follow?
If you want to cancel an invoice and e way bill then please follow the given steps
Step 1: Go to transaction menu then sale option then list and select invoice.
Step 2: Then invoice open in the modified mode then check cancel option in the
Top right of invoice.
Step 3: Then click on cancel option then yes then enter cancellation narration..
Step 4: Then for e invoices bill cancellation turn it to y then tell reason and then
save so that it will get cancel from portal also.
The invoice details are not populating correctly when I try to generate an e-way bill. How to resolve this?
If the invoice details are not populating correctly while generating and E-Way Bill, try the following steps to resolve it:
Step 1: Do not forget to fill in mandatory fields, such as Transporter ID or Vehicle No, Station, PIN Code, and a valid HSN code.
Step 2: Ensure that GSP Configurations are properly set in the GST/VAT feature.
Step 3: Verify that all correct details are entered while generating an E-Way Bill.
Step 4: Confirm you are using the updated version of BUSY.
Step 5: If the issue still persists, you can contact customer support for further assistance.
Why is the system not allowing me to enter an out-of-state GSTIN for generating a GST invoice in BUSY?
If your BUSY Not allowing to enter an out of state GSTIN for genrating a GST invoice in BUSY,It is possible that your party is from another state, and its GSTIN will be mentioned in that state,so you need to follow given steps:
Step 1:while entering a voucher you can check,which sale type you have mentioned in there,
Step 2:If party is from another state and you mentioned sale type as local,so your BUSY will show a prompt,so you need need to mention sale type as Central GST instead of Local.
How do I ensure that PIN code and station details are accurately captured when generating e-invoices in BUSY?
To ensure station and pincode are accurately mentioned in BUSY then follow the given steps:
Note : Make sure to mention station and pincode in Party master
Step 1: Go to Transaction menu
Step 2: Click on voucher
Step 3: Then open voucher in modify mode
Step 4: While saving voucher in Transport detail window, make sure to mention To place and pincode should be mentioned in it
Step 5: Then click on OK button
Step 6: Then save the voucher and proceed to generate e-invoice
How do I enter the vehicle and transporter details correctly in the E-Way bill form to avoid errors?
To enter the vehicle and transporter details correctly in the E-Way bill form and avoid errors, follow these steps:
1. In the E-Way bill form, enter your own vehicle number if you are transporting the goods yourself. If you are using a third-party transporter, enter their vehicle number.
2. If there is no transporter involved, you can enter "self" in the transporter details section.
3. Make sure to enter the correct transporter name, GST number, and other required details accurately.
By entering the vehicle and transporter details correctly, you can generate the E-Way bill without any errors.
How do i change or modify pincode in BUSY for generating e-way bill if company belongs to delhi?
To change or modify pincode in BUSY for generation of e-way bill if company belongs to delhi then follow below steps:
Step 1: Go to Administration menu
Step 2: Click on Configuration
Step 3: Then click on feature and option
Step 4: Then click on GST/VAT feature
Step 5: Then make sure to enable e-way bill option as Y
Step 6: Then click on configure box and specify From Place and Pincode of delhi then click on OK button
Step 7: Then save the configuration by click on save button
Where can i enable e-way bill or e-invoice option in BUSY. What module or addons are required?
To enable E-way bill or e-invoice in BUSY :
Step 1: Go to Administration Menu
Step 2: Click on configuration option
Step 3: Then click on Feature and option
Step 4: Then click on GST/VAT feature
Step 5: here you have the option to enable e-way bill or e-invoice management
Step 6: After configuring all neccessary details click on save button to save the configurations
Note: No additional modules or add-ons are necessary to activate this feature. Both the Standard and Enterprise editions support the generation of e-way bills and e-invoices.
The BUSY software is not able to connect with the e-way bill portal. What should I do?
To resolve the issue of BUSY software not connecting with the e-way bill portal, you can try the following steps:
Step 1. Check your internet connection and ensure it is stable.
Step 2. Verify that you have entered the correct login credentials for the e-way bill portal in eway bill GSP configuration window.
Step 3. Make sure that the GSP ID are enabled on the e-way bill portal settings.
Step 4. Update BUSY software to the latest version, as older versions may have compatibility issues.
Step 5: Check your firewall and antivirus settings that BUSY should be excluded.