Frequently Asked
Questions

Q: Can I create a new ID if I face portal issues for e-bill generation?

If you face portal issues for e waybill generation, refer to these options 1.Check what is error about,either it is server issue or any information is incorrect 2.If it is server issue then try after sometime 3.Check on browser by loggin into e waybill portal,it is working or not 4.Either switch GSP ID in BUSY from GST/VAT tab and validate to check it is valid or not 5.If GSP id is incorrect,then you have to create new GSP id from e waybill portal and enter same in BUSY 6.Again generate e waybill by checking all information and proceed

Q: How can i change wrong HSN code in the item when generating e-way bill?

To change wrong HSN code in the item when generating e-way bill follow below steps: Step1: Go to Transaction menu and select sale invoice then list option Step2: Then open invoice in modify mode and put coursor on item and press ALT+M shortcut key Step3: The item master will open in modify mode, where you can click on the validate option for the HSN code Step4: If it is found to be invalid, you are specify the correct one and validate the HSN code again before saving the master. Afterward, generate e-way bill without any error

Q: I am unable to find the option to manually generate e-way bills for credit notes. Where is it located?

To manually generate e way bills for credit notes in BUSY, you can follow these steps: Step 1: Open BUSY and go to Administration. Step 2: Click on Configuration and then select Voucher series configuration option and select the voucher type Sale Return (Cr. Note). Step 3: Then, select the voucher series and click on Voucher Configuration. Step 4: Here, you will see options of Input Transport Details, Generate E way bill After Saving, set Y to enable that. Step 5: Now add sale return (Cr. note) voucher from transaction tab and generate eway bill automatic.

Q: Are there any other key tasks related to E-Way bill generation that I should be aware of in BUSY?

Yes, there are other key tasks related to E-Way bill generation in BUSY that you should be aware of. Some of these tasks include : 1: HSN code should be validate. 2: Ensure that mention correct Unit quantity code for unit master. 3: Enter correct GSP ID's for generating e-way bill in BUSY. 4: Enter station and pincode in account master. 5: In Input transport details window, you need to mention correct transporter name and it's ID. 6: Mention correct Vehicle Number and to station and pincode also.

Q: My EVA bill generation is failing in BUSY even after entering valid GST number. What could be wrong?

There could be several reasons why E-way bills generatin failing automaticallyin BUSY Step 1: Check the Voucher Series Configuration Generated E-way bill after saving this option should be enable Step 2: Internet connectivity should be proper Step 3: All the required details for generating E-way bill should be proper Step 4: Check the information provided in party master and transporter details Step 5: Double check the information invoice details, vehicle number etc provided for E-way bill Step 6: Check GSP ID and password Note: Backend issue may cause the e-way bill generation to stop

Q: How do I create a sales return voucher and E-Way bill in a single transaction in BUSY?

If you want to create an E-way bill for Sales Return in a single voucher, follow these steps: Step 1: After E-way bill configuration, enable E-way bill for Sales Return. Step 2: Go to Administration, select Configuration, and click on Voucher Series Configuration. Step 3: Select the Voucher Type as Sales Return, then choose the series and enable E-way bill. Press 'Y' for Input Transaction Details and generate the E-way bill after saving. Step 4: Then enter the Sales Return voucher in the series You Enabled E-way Bill.

Q: My e-way bill shows expired status even though it was just generated recently. Why does this happen?

The e-way bill may show an expired status even if it was recently generated due to the validity period of the e-way bill. The validity period for an e-way bill is determined based on the distance to be traveled. If the distance is within 100 km, the validity is 1 day. For every additional 100 km or part thereof, an extra day is added. So, if the e-way bill was generated with a short validity period and the goods were not transported within that time, it can show an expired status.

Q: How can I resolve the issue I'm facing with the E-way bill?

To resolve the issue you're facing with the E-way bill, follow these steps: 1.Ensure E-way Bill is enabled. 2.VeriFinancial Year and provide valid GSP credentials. 3.Check and correct unit-related errors (UQC). 4.Provide necessary address information like Staion & pincode is missing, correcting distance errors. 5.Confirm the accuracy and status of GSTIN; correct if incorrect or canceled. 6.VeriFinancial Year and enter the correct HSN or provide the missing one. 7.Avoid generating E-way Bill for an already generated E-way bill. 8.Address errors related to transaction types. Following these steps can help prevent E-way bill errors and ensure the successful acceptance of invoices.

Q: The distance is not auto calculating in the invoice.What should I do?

If the distance is not auto calculating you need to follow below steps: Step 1: Ensure that you had mention Bill to Place and Pin code properly in the eway bill configuration window. Step 2: The Bill to station and pin code field should be updated in party master and click on check distance to update distance. Step 3: Then while entering the bill the distance will automatically get picked in transport details window. Step 4: Also while entering the bill you can click on check distance to calculate distance in the transport details window.

Q: I am unable to generate an E-Way bill. What should I do?

There can be several reasons that you unable to generate e way bill 1. Ensure that in party master all details like address, gstin and other details are mentioned correct. 2. Make sure that In item master all details like tax category, hsn code and unit are mentioned correct. 3. Also ensure that in voucher the price, unit, tax and other details are mentioned correct. 4. Also be sure that E way bill configuration in Gst/vat tab is correct. 5. Ensure that gsp configuration is correct.

Find Solutions to Common Issues Related to taxation - e way bill generation

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Dealer Complaint/Issues

Can I create a new ID if I face portal issues for e-bill generation?

If you face portal issues for e waybill generation, refer to these options
1.Check what is error about,either it is server issue or any information is incorrect
2.If it is server issue then try after sometime
3.Check on browser by loggin into e waybill portal,it is working or not
4.Either switch GSP ID in BUSY from GST/VAT tab and validate to check it is valid or not
5.If GSP id is incorrect,then you have to create new GSP id from e waybill portal and enter same in BUSY
6.Again generate e waybill by checking all information and proceed

How can i change wrong HSN code in the item when generating e-way bill?

To change wrong HSN code in the item when generating e-way bill follow below steps:
Step1: Go to Transaction menu and select sale invoice then list option
Step2: Then open invoice in modify mode and put coursor on item and press ALT+M shortcut key
Step3: The item master will open in modify mode, where you can click on the validate option for the HSN code
Step4: If it is found to be invalid, you are specify the correct one and validate the HSN code again before saving the master. Afterward, generate e-way bill without any error

I am unable to find the option to manually generate e-way bills for credit notes. Where is it located?

To manually generate e way bills for credit notes in BUSY, you can follow these steps:
Step 1: Open BUSY and go to Administration.
Step 2: Click on Configuration and then select Voucher series configuration option and select the voucher type Sale Return (Cr. Note).
Step 3: Then, select the voucher series and click on Voucher Configuration.
Step 4: Here, you will see options of Input Transport Details, Generate E way bill After Saving, set Y to enable that. 
Step 5: Now add sale return (Cr. note) voucher from transaction tab and generate eway bill automatic.

Are there any other key tasks related to E-Way bill generation that I should be aware of in BUSY?

Yes, there are other key tasks related to E-Way bill generation in BUSY that you should be aware of. Some of these tasks include : 
 1: HSN code should be validate.
 2: Ensure that mention correct Unit quantity code for unit master. 
 3: Enter correct GSP ID's for generating e-way bill in BUSY. 
 4: Enter station and pincode in account master. 
 5: In Input transport details window, you need to mention correct transporter name and it's ID.
 6: Mention correct Vehicle Number and to station and pincode also.

My EVA bill generation is failing in BUSY even after entering valid GST number. What could be wrong?

There could be several reasons why E-way bills generatin failing automaticallyin BUSY 
Step 1: Check the Voucher Series Configuration Generated E-way bill after saving this option should be enable 
Step 2: Internet connectivity should be proper
Step 3: All the required details for generating E-way bill should be proper
Step 4: Check the information provided in party master and transporter details 
Step 5: Double check the information invoice details, vehicle number etc provided for E-way bill 
Step 6: Check GSP ID and password 
Note: Backend issue may cause the e-way bill generation to stop

How do I create a sales return voucher and E-Way bill in a single transaction in BUSY?

If you want to create an E-way bill for Sales Return in a single voucher, follow these steps: 
 Step 1: After E-way bill configuration, enable E-way bill for Sales Return. 
 Step 2: Go to Administration, select Configuration, and click on Voucher Series Configuration. 
 Step 3: Select the Voucher Type as Sales Return, then choose the series and enable E-way bill. Press 'Y' for Input Transaction Details and generate the E-way bill after saving. 
 Step 4: Then enter the Sales Return voucher in the series You Enabled E-way Bill.

My e-way bill shows expired status even though it was just generated recently. Why does this happen?

The e-way bill may show an expired status even if it was recently generated due to the validity period of the e-way bill. The validity period for an e-way bill is determined based on the distance to be traveled. If the distance is within 100 km, the validity is 1 day. For every additional 100 km or part thereof, an extra day is added. So, if the e-way bill was generated with a short validity period and the goods were not transported within that time, it can show an expired status.

How can I resolve the issue I'm facing with the E-way bill?

To resolve the issue you're facing with the E-way bill, follow these steps:
1.Ensure E-way Bill is enabled.
2.VeriFinancial Year and provide valid GSP credentials.
3.Check and correct unit-related errors (UQC).
4.Provide necessary address information like Staion & pincode is missing, correcting distance errors.
5.Confirm the accuracy and status of GSTIN; correct if incorrect or canceled.
6.VeriFinancial Year and enter the correct HSN or provide the missing one.
7.Avoid generating E-way Bill for an already generated E-way bill.
8.Address errors related to transaction types.
Following these steps can help prevent E-way bill errors and ensure the successful acceptance of invoices.

The distance is not auto calculating in the invoice.What should I do?

If the distance is not auto calculating you need to follow below steps:
Step 1: Ensure that you had mention Bill to Place and Pin code properly in the eway bill configuration window.
Step 2: The Bill to station and pin code field should be updated in party master and click on check distance to update distance.
Step 3: Then while entering the bill the distance will automatically get picked in transport details window.
Step 4: Also while entering the bill you can click on check distance to calculate distance in the transport details window.

I am unable to generate an E-Way bill. What should I do?

There can be several reasons that you unable to generate e way bill 
 1. Ensure that in party master all details like address, gstin and other details are mentioned correct. 
 2. Make sure that In item master all details like tax category, hsn code and unit are mentioned correct. 
 3. Also ensure that in voucher the price, unit, tax and other details are mentioned correct. 
 4. Also be sure that E way bill configuration in Gst/vat tab is correct. 
 5. Ensure that gsp configuration is correct.

Frequently AskedQuestions