Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e way bill generation
How do I switch to a different GSP in BUSY if the current one has issues?
Here are the steps for changing GSP id in BUSY :
Step 1: Go to Administration Menu
Step 2: Click on Configuration option
Step 3: Then click on Feature and option
Step 4: Then click on GST/VAT feature
Step 5: Then click on GSP Configuration box
Step 6: Then select another GSP id as webtel or pinnacle and click on validate button
Step 7: After successful validation click on OK button
Step 8: Then save the configuration by click on save button
What are the common reasons an E-Way bill may fail to generate automatically through the software?
These are the common reasons an E-way bill may fail to generate automatically from BUSY.
1. Station and Pincode not menioned in the Account master.
2. GSTIN number of party is not active or wong.
3. Internet connection is not working properly.
4. GSP's Credential is not configured or incorrect password.
5. Wrong tax selected in the invoice.
6. HSN code of item master not validated or incorrect.
7. UQC is not defined in the same HSN code with different unit.
8. Invalid transported ID or Vehicle Number.
How do I fill transport details for registered and unregistered transporters in E way bills?
To enter the transport details for generating an e-way bill in BUSY, you need to follow these steps:
Step 1: During the voucher entry, a Transport details window will open you can enter the details such as transport name, vehicle number, station, pin code, etc.
Step 2: If the transporter is registered, you can click on the Add New button and enter the transporter name and ID. If the transporter is unregistered, you can leave the transporter ID blank.
Step 3: Save the transport details and proceed with the voucher entry.
The Eway bill is showing incorrect units for some items. How to change the units?
If eway bill is already generated with incorrect units you cannot modify from BUSY as you have to cancel voucher and eway bill then generate new voucher with correct unit
You can follow the below steps for change unit of item:
Step 1: Go to Transactions and select the voucher and create.
Step 2: While entering items in voucher press Alt+M on items and click on check unit change.
Step 3: Select the appropriate unit and then save the item.
Step 5: Further re enter the item in transaction and generate eway bill.
Why is the company name, address and format not coming properly on the e-invoice?
If the the company name, address and format not coming properly on the e-invoice Follow These Steps:
1.Go To the Company Menu Then Click on Edit company.
2.Check all the Informations Like Company name etc.
3.Then Go to the Administration Select Configuration Then click on Features & options.
4.Then Click on GST/VAT & its Configuration Then Chcek Your Place & Pincode.
5.If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in
How do I correct an invalid HSN code in BUSY when generating an e-invoice?
Here are the steps for update correct HSN code in BUSY while generating an e-invoice :
Step 1: Go to Administration menu
Step 2: Click on masters option
Step 3: Then click on Item master option
Step 4: Then click on modify option
Step 5: Then open item master in mode and update HSN code
Step 6: then click on Validate button to check the status of the HSN code
Step 7: Then save the master by click on save button
What details do I need about my client to generate their e-bill without errors?
To generate an e-way bill for your client without errors, you will need to have the following details about your client:
Step 1. Client's name and contact information.
Step 2. Client's billing address.
Step 3. Client's GSTIN.
Step 4. Client's state code.
Step 5. Client's PAN if applicable.
Step 6. Details of the goods or services provided to the client.
Step 7. HSN or SAC for the goods or services.
Step 8. Quantity and unit of measurement for the goods or services.
Step 9. Rate and amount of tax applicable.
Step 10. Any additional charges or discounts applicable.
The automatic pinnacle configuration in BUSY is not working. How can I fix this?
If pinnacle configuration in BUSY is not working, you can regenerate the GSP of pinnacle by following below steps:
Step 1: Open your browser and log in to eway bill portal.
Step 2: On the left side bar menu, click on Registration and then click on For GSP.
Step 3: Add New User. Choose GSP Name as pinnacle finserve pvt ltd.
Step 4: Enter the appropriate Username and Password and add the user.
Step 5: Enter the same username (along with prefix) and password in the credentials table under GST/VAT configuration.
How do I switch between different GSPs like Webtel and Pinnacle in BUSY?
Here are the steps for changing GSP id in BUSY :
Step 1: Go to Administration Menu
Step 2: Click on Configuration option
Step 3: Then click on Feature and option
Step 4: Then click on GST/VAT feature
Step 5: Then click on GSP Configuration box
Step 6: Then select another GSP id as webtel or pinnacle and click on validate button
Step 7: After successful validation click on OK button
Step 8: Then save the configuration by click on save button
How to enable auto-population of distance in BUSY invoice details after e-invoice generation?
If you want to enable automatic distance capturing during invoice generation, follow these steps:
Step 1: You cannot define the distance when generating only an E-invoice. The portal will calculate the distance automatically based on the given pincodes.
Step 2: Distance is picked automatically in the E-way bill.
Step 3: In the transport window, it shows the option to leave the distance as '0'. If there is any discrepancy in pin-to-pin distance calculation, the distance will be picked automatically as per the E-Way Bill Portal.